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* The role of Acas
Malcolm Phillips
24th February 2014
Agenda
who arewe?
how we help you
our areas of expertise
* Section One
Who are we?
Who are we?
Our aim is to improveorganisations and working life through better employment relations
Up to date
Independent
Confidential
Practical
Impartial
Yorkshire and Humber – Leeds
East of England - Bury St Edmunds
East Midlands - Nottingham
London - London
North East - Newcastle
North West – Liverpool, Manchester
Scotland - Glasgow
South East – Fleet
South West - Bristol
Wales - Cardiff
West Midlands - Birmingham
Who are we?
Trainers
Extensive knowledge
Local economics
Local needs
* Section Two
our areas of expertise
Area of expertise
Conciliation
Individual conciliation helps settle complaints about employee rights. Nearly all complaints to Employment Tribunals come to Acas
Collective conciliation helps parties in dispute to reach or make progress towards agreed settlements which they all find acceptable
Pre-claim conciliation helps settle complaints about employee rights before the point at which a claim is made to an employment tribunal
Collective conciliation
• We help parties in dispute to reach or make progress towards agreed settlements which they all find acceptable
• 871 requests for collective conciliation in 2012/13
• 93% success rate in resolving collective disputes
Collective conciliationCause of dispute 2012/13
Base: 871 requests for collective conciliation
17%
30%
13%12% 12%
10% 10%
3%
0%
5%
10%
15%
20%
25%
30%
35%
Perc
en
tage o
f cases r
eceiv
ed f
or
collecti
ve
con
cilia
tion
Gen
era
l p
ay
Oth
er
pay /
con
dit
ion
s of
em
plo
ym
en
t
Reco
gn
itio
n
Oth
er
TU
matt
ers
Ch
an
ges
inw
ork
ing
pra
ctic
es
Dis
mis
sal /
dis
cip
line
Red
un
dan
cy
Oth
er
Individual conciliation
• Settle complaints about employees’ rights
• Nearly all complaints to employment tribunals come to Acas
Individual conciliation
Benefits of individual conciliation and pre-claim conciliation
• voluntary agreement (and withdrawals)
• fewer tribunal hearings
• lower cost to the parties than tribunal
• not in public domain
• less stressful
Individual conciliation
• 67,825 net cases received for conciliation from the Employment Tribunal Service during 2012/13
• 79% of potential hearing days saved
Individual conciliationNet cases received by Acas (2007/08 – 2012/13)
Individual conciliationMost common jurisdictions 2012/13
Base: 155,015 net jurisdictions
Arbitration
• A voluntary means of settling disputes by inviting one or more impartial persons, within agreed terms of reference, to make an award which the disputing parties undertake in advance to accept
• Service provided on behalf of Acas by Arbitrators from the Acas panel.
• Free at point of delivery.
advise on a range of approaches
train and assess your mediators
help you develop a workplace mediation scheme
trained mediators skills in management
Area of expertise
Mediation
Individual Mediation2012/13
• 235 charged-for mediations in individual disputes started in 2012/13 with a success rate of 91%
• Approximately 300 delegates trained on the Certificate in Internal Workplace Mediation (CIWM) course in 2012/13
• All CIWM delegates surveyed in 2012/13 reported that the course met their learning needs either completely or to a large extent
Area of expertise
Training solutions
workplace projects
key point sessions for small businesses
in-depth sessions on employment issues
flexible and adaptable individual workplaces
chargeable fee
hands on practical sessions
Acas training solutions2012/13
• More than 9,000 delegates reached by open access training courses
• 949 bespoke training events delivered to more than 18,000 delegates
• Discipline and grievance most popular topic for both open access and workplace training (around 25% of courses)
• 98% of all delegates were satisfied with Acas’ charged training events
Area of expertise
Business solutions
improving employee relations
job evaluationstress management
skills for supervisors
change managementcommunication, consultation & negotiation
Business Solutions (workplace projects)
In the last evaluation carried out in 2012:
• 90% of management and 87% of employee representatives were satisfied with the intervention
• 92% would recommend the service
• Eight out of ten management reps and seven out of ten employee reps reported that the main aim of the project had been achieved
Business Solutions (workplace projects)
Topics 2012-13
Base: 249 workplace projects
Helpline
• Approximately 930,000 calls answered by the Acas Helpline in 2012/13
• The most common call topic was ‘discipline, dismissals and grievances’ accounting for 36% of enquiries
• 1,976 calls to Equality Direct during 2012/13
• 94% of callers satisfied with the overall service received from the Acas Helpline in the last evaluation
HelplineVolume of calls (2004/05 – 2012-13)
HelplineCall subjects 2012-13
Base: 928,995 calls
Website
• We continue to see high volumes of traffic to our website with 4.6 million visits during 2012/13. We have also noticed a huge increase of people accessing the website via mobile devices.
• To engage with our mobile customers more efficiently we created a mobile version of the website in January 2013.
Website
• During 2012/13 we continued to develop our online media content and created more podcasts on social media and mental health.
• We saw a further increase in followers on Twitter who are engaging in conversations by re-tweeting our messages, and mentioning Acas' services in their own tweets.
• The Acas LinkedIn group has become the ‘go to’ place for HR managers looking for employment relations information and advice.
Publications/Guidance
• New guidance on managing to collective redundancies
• Acas Code of Practice on discipline and grievance continued to be the best seller during 2011/12
• Move to electronic delivery of more of Acas publications via the website continues
• Provided free checklists, tools and useful templates
* Section Three
how we help
Services
mediation conciliation
workplace scheme
training
your place or our placeflexible and tailored for youeasy accessimmediate advice
Reputation
tried and tested courseslong standing relationships Thoroughly enjoyed the
training. Excellently delivered and well-presented. Made a difficult situation easy to understand and applied in the working environment.AALPS
I would use Acas trainingagain and I will continue to useAcas workshops that are runregionally as they are concise,easy to understand and excellentvalue for money.Allergy Therapeutics
I really appreciated learningalongside like-minded people in afriendly and informal environment.Fruit of the Loom
non profit organisation
stability
focus on HR excellence
Cost effective
Area of expertise
Problem solving. . .
. . .to more complex situations
advise informwork
with youtrain
Everyday workplace disputes. . .
more effective workplace
save you time and money
unlock potential
People
1994: 1st public body to be awarded investors in people
2011: awarded 6th time to Acas and achieved Bronze Standard
People
supported by the governmentvast expertisepractical adviceunderstand local needs & economies
How Acas can help
helpline
trainingsessions
workplace training
mediation
publicationsCustomer services team08457 38 37 36
Acas contact information
Acas helpline
08457 47 47 47
Acas website
www.acas.org.uk
www.gov.uk
Customer Services Team:
*08457 38 37 36
Redundancy and
restructuring
Discipline & grievance at
workEmployment law update
Contracts of employment
Essential skills for
supervisors
Having difficult
conversations
Equality and diversity
Recruitment,selection and
induction
Conducting investigations
Managing absence at
work
Acas Training www.acas.org.uk/training
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