01.- Introduction to Packet Voice Technologies

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 11

Fundamentos de Telefonía IP

Introduction to Packet Voice Technologies

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Basic Components of a Telephony Network

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Basis Components of a Telephony Network

PSTN: Public switched telephone network

Analog telephone: Able to connect directly to the PSTN and is the most common device on the PSTN. Converts audio into electrical signals.

Digital telephone: Typically connects to a PBX system. Converts audio into binary 1s and 0s, which allows more efficient communication than analog.

Private switch: Allows a business to operate a “miniature PSTN” inside its company. This provides efficiency and cost savings because each phone in the company does not require a direct connection to the CO switch.

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Basis Components of a Telephony Network

Central office (CO) switch: Provides services to the devices on the local loop. These services include signaling, digit collection, call routing, setup, and teardown.

Trunk: Provides a connection between switches. These switches could be CO or private.

Local loop: The link between the customer premises (such as a home or business) and the telecommunications service provider

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Local Loops, Trunks, and Interswitch Communication

The communication path between several central office switches is known as a trunk. Just as it is not cost-effective to place a physical wire between your house and every other house you want to call, it is also not cost-effective to place a physical wire between every central office switch.

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Local Loops, Trunks, and Interswitch Communication

Meshed Network Versus Hierarchical Network

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Circuit-Switching Hierarchy

Switches are currently deployed in hierarchies. End office switches (or central office switches) interconnect through trunks to tandem switches (also referred to as Class 4 switches). Higher-layer tandem switches connect local tandem switches

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PSTN Services and Applications

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PSTN Services and Applications

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PSTN Services and Applications

• Call blocking Blocks specific incoming numbers so that callers are greeted with a message saying the call is not accepted.

• Calling line ID blocking Blocks the outgoing directory number from being shown on someone else's display. (This does not work when calling 800-numbers or certain other numbers.)

• Automatic callback Enables you to put a hold on the last number dialed if a busy signal is received and then automatically place the call to the initiator's line once the destination is free. This is sometimes also called camp on.

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PSTN Services and Applications

• Circuit-switched long distance Basic long-distance services (normally at a steeply discounted rate).

• Calling cards Pre-paid and post-paid calling cards.

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Central Office Switches

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What is a PBX?

PBX: Private Branch Exchange

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What is a PBX?

Control complex: Provides the intelligence behind the PBX system; all call setup,routing, and management functions are contained in the control complex.

Line cards: Provide the connection between telephone handsets and the PBX system.

Trunk cards: Provide connections from the PBX system to the PSTN or other PBX systems.

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What is a Key System?

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Comparing Key Systems with PBXs

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Basic Call Setup

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Loop (Local or Station) +

48v48v–

Station PBX or Central Office

Switch

Loop Start Signaling (FXS)

TR

On-hook,open loop

BELL

+–

DC Current Switch48v48v

Off-hook,close loop

BELL

+–

AC

Ringing Switch

BELL !!BELL !!

48v48vBELL

Ring on-hookAns off-hook

Current sense

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On-HookOpen Circuit

On-HookOpen Circuit

Basic Call Progress: Idle

TelephoneSwitch

LocalLoop48v48v

LocalLoop

On-HookOpen Circuit

On-HookOpen Circuit

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DC CurrentDC Current

Dialed DigitsPulses or Tones

Dialed DigitsPulses or Tones

Off-HookClosed Circuit

Off-HookClosed Circuit

Basic Call Progress: Dialing

TelephoneSwitch

LocalLoop48v48v

dialtone

On-HookOpen Circuit

On-HookOpen Circuit

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LocalLoop

Off-HookClosed Circuit

Off-HookClosed Circuit

Basic Call Progress: Switching

Addressto

PortTranslation

TelephoneSwitch

48v48v

?

On-HookOpen Circuit

On-HookOpen Circuit

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LocalLoop

LocalLoop

Basic Call Progress: Ringing

Ring BackTone

Ring BackTone

Off-HookClosed Circuit

Off-HookClosed Circuit

TelephoneSwitch

On-HookOpen Circuit

On-HookOpen Circuit

90V ACRing Signal

90V ACRing Signal

48v48v

RG

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Voice EnergyDC Current

Voice EnergyDC Current

LocalLoop

LocalLoop

Off-HookClosed Circuit

Off-HookClosed Circuit

Basic Call Progress: Talking

TelephoneSwitch

Voice Energy

DC Current

Voice Energy

DC Current

Off-HookClosed Circuit

Off-HookClosed Circuit

48v48v

RGXX

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Address Signaling

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Informational Signaling

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Digital vs Analog Connections

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Sending Multiple Calls over a Single Line

The original problems of analog connections:

• The signal degrades over long distances.

• You can’t send multiple calls over a single line (resulting in massive cabling requirements).

Digitizing voice solves the first problem because you can easily transmit a numeric value any distance a cable can run without any degradation or line noise. Time-division multiplexing (TDM) solves the second problem.

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Time-Division Multiplexing

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Time-Division Multiplexing

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Frequency-Division Multiplexing

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Drawbacks to the PSTN

• Data has overtaken voice as the primary traffic on many networks built for voice.

• The PSTN cannot create and deploy features quickly enough.

• Data/Voice/Video (D/V/V) cannot converge on the PSTN as currently built.

• The architecture built for voice is not flexible enough to carry data.

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VoIP Overview

VoIP is the family of technologies that allows IP networks to be used for voice applications, such as telephony, voice instant messaging, and teleconferencing. VoIP defines a way to carry voice calls over an IP network, including the digitization and packetization of the voice streams. IP Telephony VoIP standards create a telephony system where higher-level features such as advanced call routing, voice mail, and contact centers can be utilized.

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VoIP Overview

VoIP services convert your voice into a digital signal that travels over an IP-based network.

If you are calling a traditional phone number, the signal is converted to a traditional telephone signal before it reaches its destination. VoIP allows you to make a call directly from a computer, a VoIP phone, or a traditional analog phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes that allow you to connect to the Internet might enable you to use VoIP services.

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VoIP Advantages

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VoIP Advantages

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Packet Telephony vs. Circuit Switched

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Circuit Switching vs Packet Switching

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Call Control

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Distributed Call Control

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Centralized Call Control

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Packet Telephony Components

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Packet Telephony Components

Gatekeeper: Provides Call Admission Control (CAC), bandwidth control and management, and address translation.

Gateway: Provides translation between VoIP and non-VoIP networks, such as the PSTN.

Multipoint Control Unit (MCU): Provides real-time connectivity for participants in multiple locations to attend the same videoconference or meeting.

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Packet Telephony Components

Call agent: Provides call control for IP phones, CAC, bandwidth control and management, and address translation. Unlike a gatekeeper, which in a Cisco environment typically runs on a router, a call agent typically runs on a server platform.

Application servers: Provide services such as voice mail, unified messaging, and Cisco Communications Manager Attendant Console.

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Real-Time vs. Best-Effort Traffic

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Physical Connectivity Options

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Connections to the PSTN

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Trunks

Trunks are used to interconnect gateways or PBX systems to other gateways, PBX systems, or the PSTN. A trunk is a single physical or logical interface that contains several physical interfaces and connects to a single destination.

This could be a single FXO port that provides a single line connection between a Cisco gateway and a FXS port of smallPBX system, a POTS device, or several T1 interfaces with 24 lines each in a Cisco gateway providing PSTN lines to several hundred subscribers.

Trunk ports can be analog or digital and use a variety of signaling protocols

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Foreign Exchange Station (FXS) Interface

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Foreign Exchange Office (FXO) Interface

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E&M Interface

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Analog Trunks

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T1 Interface

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E1 Interface

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BRI Interface

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Connectivity Options

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Campus LAN Environment

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Centralized Call Processing Environment

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Distributed Call Processing Environment

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Service Provider Environment

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