1 © 1999, Cisco Systems, Inc. Cisco Distance Learning 麟瑞科技 古宏彥 淡江大學 吳錦波

1© 1999, Cisco Systems, Inc.

Cisco Distance Cisco Distance LearningLearning

麟瑞科技 古宏彥 麟瑞科技 古宏彥 淡江大學 吳錦波淡江大學 吳錦波

2© 1999, Cisco Systems, Inc.

Presentation AgendaPresentation Agenda

• Background

• Cisco top management support

• Cisco e-learning philosophies

• Cisco Networking Academy Program (CNAP)

• Hands-on experience

• Lessons from Cisco Networking academies

3© 1999, Cisco Systems, Inc.

Economic ChangesEconomic Changes

4© 1999, Cisco Systems, Inc.

5© 1999, Cisco Systems, Inc.

E-Learning at CiscoE-Learning at Cisco

The two great equalizers in life are the Internet and Education.

John Chambers

CEO, Cisco Systems

“

”

6© 1999, Cisco Systems, Inc.

Creating OpportunityCreating Opportunity

Today's students must have a world-class education and strong technology

skills to get ahead.

Businesses around the world lack the information technology professionals they need. Students who know their way around

a network will have tremendous opportunities in the Internet Economy.

John P. Morgridge Chairman, Cisco Systems

“

”

7© 1999, Cisco Systems, Inc.

8© 1999, Cisco Systems, Inc.

Cisco's E-Learning Development Cisco's E-Learning Development VisionVision

• Content Centric

• Portal Centric

• Module Centric

• Performance Centric

• Learner Centric

9© 1999, Cisco Systems, Inc.

E-Learning Myths and RealitiesE-Learning Myths and Realities

• Myths

"E-learning will replace Instructor-Led Training (ILT)"

"E-learning is simple when you find the correct application!"

"E-learning is as easy as putting ILT content on the web!"

• Realities

Learning Styles Dominate!

There is no single solution — Focus on integration and inter-operability

Think content, portals, chunking, performance, learner!

10© 1999, Cisco Systems, Inc.

Elements of a New E-Learning Paradigm

• Personalized Feedback

• Enhanced Assessment

• Rich Media

• More Info

• Integrated and Scalable Network Architecture

11© 1999, Cisco Systems, Inc.

Becoming An E-Learning Becoming An E-Learning OrganizationOrganization

• Leadership commitment

• Cross business unit strategy

• Define success metrics

• Early wins / high impact

• Build your web foundation

12© 1999, Cisco Systems, Inc.

Key Cisco E-Learning PhilosophiesKey Cisco E-Learning Philosophies

• E-learning is the online delivery of information, communication, education, and training.

• E-learning provides a new set of tools that can add value to all the traditional learning modes-classroom experiences, textbook study, CD-ROM, and traditional computer based training.

• Old-world learning models don't scale to meet the new world learning challenge. E-learning can provide the tools to meet that challenge.

13© 1999, Cisco Systems, Inc.

Key Cisco E-Learning Key Cisco E-Learning Philosophies(Cont.)Philosophies(Cont.)

• E-learning will not replace the classroom setting, but enhance it, taking advantage of new content and delivery technologies to enable learning.

• With e-learning you can empower learners, and the learner, as well as the mentoring system, is held accountable.

• Retention for a learner varies, based on content type and the delivery vehicle. The better the match of content and delivery vehicle to a learner's style, the greater the retention, and therefore the greater the results.

14© 1999, Cisco Systems, Inc.

Course CatalogCourse Catalog

• CCNA Courses 1 through 4

• CCNP Courses 1 through 4

• Fundamentals of Web Design

• IT Essentials I: PC Hardware and Software

• IT Essentials II: Network Operating Systems

• Fundamentals of Voice and Data Cabling

• Fundamentals of UNIX

• Fundamentals of Java Programming

15© 1999, Cisco Systems, Inc.

E-LearningE-Learning

15© 1999, Cisco Systems, Inc.

16© 1999, Cisco Systems, Inc.

New World EducationNew World Education

• 時效性• 適應性• 包容性• 合乎現代環境• 即時性• 整合性

17© 1999, Cisco Systems, Inc.

Network troubleshooting, problem solving, and communication skills

Cisco Networking Academy Program Cisco Networking Academy Program Skills for the 21st CenturySkills for the 21st Century

18© 1999, Cisco Systems, Inc.

Program HistoryProgram History

• Launched in October 1997

64 Academies in 7 US states

• Created as solution for schools

Schools becoming wired

Lacked financial and human resources to manage networks

Academy students design, maintain, and troubleshoot school networks

19© 1999, Cisco Systems, Inc.

CiscoCisco

Cisco Academy Training Center (CATC)Cisco Academy Training Center (CATC)

Regional Regional Academy (RA)Academy (RA)

LocalLocalAcademy (LA)Academy (LA)

LocalLocalAcademy (LA)Academy (LA)

LocalLocalAcademy (LAAcademy (LA))

LocalLocalAcademy (LA)Academy (LA)…… ……

LocalLocalAcademy (LA)Academy (LA)

LocalLocalAcademy (LA)Academy (LA)……

Cisco Networking Academy Program Cisco Networking Academy Program HierarchyHierarchy

S T U D E N T SS T U D E N T S

Regional Regional Academy (RA)Academy (RA)

Regional Regional Academy (RA)Academy (RA)

20© 1999, Cisco Systems, Inc.

Cisco Networking Academy Program Cisco Networking Academy Program ReachReach

• Worldwide Stats: Sept 2002148 countries9,974 academies265,115 students enrolled

11 Languages• Asia Pacific Stats : Sept 2002

23 countries(20%-)959 academies(10%-)40,856 students enrolled(15%+)

21© 1999, Cisco Systems, Inc.

Cisco Networking Academy Program Cisco Networking Academy Program Taiwan ReachTaiwan Reach

• 81 Academies 1 Cisco Academy Training Center (CATC)14 Regional Academy (RA)65 Local Academy (LA)

• over 16,000 students enrolled

22© 1999, Cisco Systems, Inc.

CNAMS: Curriculum, CNAMS: Curriculum, Assessment, Training, and AccountabilityAssessment, Training, and Accountability

23© 1999, Cisco Systems, Inc.

Hands-On LearningHands-On Learning

• Students design, build, and maintain actual networks

• Students assessed on ability to apply skills

• Develops problem-solving and critical thinking skills

• Students have fun and put what they learn into practice

24© 1999, Cisco Systems, Inc.

The Networking Academy The Networking Academy Online CommunityOnline Community

25© 1999, Cisco Systems, Inc.

Students Community SiteStudents Community Site

26© 1999, Cisco Systems, Inc.

Web-Based CurriculumWeb-Based Curriculum

27© 1999, Cisco Systems, Inc.

Online AssessmentOnline Assessment

28© 1999, Cisco Systems, Inc.

Instructor’s GuideInstructor’s Guide

29© 1999, Cisco Systems, Inc.

Academy MaintenanceAcademy Maintenance

30© 1999, Cisco Systems, Inc.

EducationEducation

Universities, Technical Schools,Universities, Technical Schools,Community Colleges,Community Colleges,

Public and Private High SchoolsPublic and Private High Schools

U N I V E R S I T YU N I V E R S I T Y

Civil SocietyCivil Society

Government andGovernment andInternationalInternational

OrganizationsOrganizations

BusinessBusiness

Partnerships:Partnerships:Education EcosystemEducation Ecosystem

31© 1999, Cisco Systems, Inc.

Partners - VendorsPartners - Vendors

32© 1999, Cisco Systems, Inc.

Changing People’s LivesChanging People’s Lives

“

”

It’s hard, but I know this will help me out. I was on and off

the streets for three years and this is definitely different from

what my life used to be like. But I’ve always liked computers and now I want to get certified

and go work for a big company.

Sabrina CastilloNetworking Academy Student

Redwood City, CA

33© 1999, Cisco Systems, Inc.

CCIECCIE

High SchoolHigh School

Tech. SchoolTech. School

College

UniversityUniversity

Tech. SchoolTech. School

College

Cisco Career Certification: Cisco Career Certification: Life-Long LearningLife-Long Learning

CCNACCNA

CCNPCCNP

Cisco Certified Network Associate

Cisco CertifiedNetwork Professional

Cisco CertifiedInternetwork Expert

34© 1999, Cisco Systems, Inc.

CISCO CERTIFICATIONSCISCO CERTIFICATIONS

Network Design

NetworkSupport

CCDPCisco Certified

Design Professional

CCIECisco Certified

InterNet work Expert

CCDACisco Certified

Design Associate

CCNPCisco Certified

Network Professional

CCNACisco Certified

Network Associate

35© 1999, Cisco Systems, Inc.

LessensLessens

• It has a common national curriculum

• Aspiring instructors must demonstrate mastery of the curriculum they will teach by passing the same end-of-semester exams that the students take and by passing the national CCNA exam every three years

-- Murnane, Sharkey, and Levy (2001)

36© 1999, Cisco Systems, Inc.

Lessons (Cont.)Lessons (Cont.)

• The Internet has the potential to be a valuable resource fro improving education

• Technology is not a substitute for highly motivated teachers

• It takes time to figure out how best to make use of technology (Satisfaction survey)

-- Murnane, Sharkey, and Levy (2001)