1 © 2002, Cisco Systems, Inc. All rights reserved. Cisco Knowledge Transfer Program May 2003...

1© 2002, Cisco Systems, Inc. All rights reserved.

Cisco Knowledge Transfer Program

May 2003

Network Deployment Network Deployment Mentoring Boot CampsMentoring Boot Camps

222© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 2

• The Challenges of Network Deployment

• Product Overview

• What is provided?

• How does this help your company?

• Additional Information

Agenda

333© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 3

• The Challenges of Network Deployment

• Product Overview

• What is provided?

• How does this help your company?

• Additional Information

Agenda

444© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 4

The Challenge of Deploying Networks

• Inadequate mapping of staff technical skills with new networking applications

• Lack of hands-on experience diminishes networking staff’s skills and aptitude in designing and operating robust networks

• Inconsistencies in deployment practices due to incremental and decentralized growth

• Lack of access to lab facilities to designing, configuring, and troubleshooting new Cisco networking hardware and operating software

555© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 5

Business Impact

• Slower speed-to-market

• Increased business interruption risk

• Redesign and redeployment costs

666© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 6

• The Challenges of Network Deployment

• Product Overview

• What is provided?

• How does this help your company?

• Additional Information

Agenda

777© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 7

Network Deployment Mentoring Overview

• Instructor-led

• Hands-on

• Multi-day sessions

• Conducted by Advanced Services Engineering team

• Focused on advanced technologies

• Covers the network lifecyclePrimary focus: Implement and Operate

Secondary focus: Planning, Design, and Optimize

• Customer Advocacy Knowledge Transfer programs

888© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 8

Who Should Enroll in Boot Camps?

• Most likely job areas:

- Technical Management - Engineering/Network/Operations

- IT/Information Systems Management

- Technical Staff - Engineering/Network/Operations

• Most likely job titles:

- Network Operations staff

- Network engineers and Managers

- Network technicians and Operations Manager

- Network architects and designers

- Sales and Field engineers and Managers

- Technical support staff

999© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 9

Pricing and Availability

Duration Usually 3-5 days

Coverage Orientation

Primary focus: Implementation (I) and Operation (O) phases of emerging technologies

Content • 30% lecture

• 70% hands-on lab exercises

Price • List Price ~ $3,000 per seat

• Promotional bundles available, 12-16 seats for approx. $30,000

• Customized classes available at customer site

Availability • US – generally available today

• In Europe, the Middle East, Africa and the Asia Pacific region there is limited availability today

101010© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 10

• The Challenges of Network Deployment

• Product Overview

• What is provided?

• How does this help your company?

• Additional Information

Agenda

111111© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 11

Boot Camp Deliverables

• Comprehensive lab exercises

• Course kits

121212© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 12

Course Kits

Every boot camp participant is provided with Course Kits for immediate use and for reference.

* Not included in all bootcamps; included when appropriate

Key Deliverables/Action Value / Benefit

Course books with slides, detailed notes and lab exercises

Reference material provides NDM participants’ with immediate access to knowledge

CD-ROMs, job aids and other materials*

Provides participants with the information and tools used most often by Cisco Advanced Services experts

131313© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 13

Hands-On Lab Exercises

70 percent of Cisco Network Deployment Mentoring boot camp class time is spend performing hands-on laboratory exercises.

Key Deliverables/Action Value / Benefit

Practice lab for building, troubleshooting, and rebuilding complete networks

Establish and practice skills on fully integrated and functional networks in a safe practice environment. The lab includes the equipment required to build an integrated network, often including networking products and test equipment from multiple vendors (such as Compaq, Sun, TTC, Abacus, Avaya, and many others).

Instructor-led Participants are guided through laboratory exercises to various degrees—always with an Advanced Services expert available to answer difficult questions

141414© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 14

Boot Camp Portfolio

• Network Infrastructure

– Building Core Networks with OSPF, BGP, and MPLS

– Advanced Implementing and Troubleshooting MPLS VPN Networks

• IP Telephony

– Cisco Call Manager MCS

– Advanced AVVID Troubleshooting and PBX Integration

• Voice

– Building Cisco SS7 Interconnect and VoIP Networks for Voice and Dial Traffic

– Adding Cisco SIP and Enhanced Routing Support to SS7-Enabled IP Networks

• Optical

– ONS 15540 ESP Test and Turn up

– ONS 15530 Optical Aggregation and Transport Test and Turn up

– ONS 15454 and 15327 Test and Turn up

• Metro Ethernet

– Metro Ethernet Switching Deployment

151515© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 15

SP Packet Telephony – Network Diagram

AAA

OSPRPMS TFTP

Shared Services

VoIPNetwork

SS7/ISUP

SignalingBackhaul

SS7/ISUP

PRIBackhaul

RAS RAS

PRI PRI

IP IP

Class 5EO

Class 5EO

SignalingBackhaul

PRIBackhaul

SLTSLT

RAS

DGK

TDMTrunks

TDMTrunks

- ThunderDial 2.x- ThunderVoice 1.x- PerfectStorm

- ThunderVoice 1.x- PerfectStorm

- ThunderDial 2.x- ThunderVoice 1.x- PerfectStorm

GK GK

RAS

Shared Services

Adagio 2.x(ThunderVoice plusShared Services)

Sample

161616© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 16

Boot Camp Portfolio – Future offerings

• Security

– Securely Using Internet and Extended Network Reach

• Wireless

– Building a Mobile or Hotelling Network

• IP Telephony

– Advance AVVID Service Implementation and Troubleshooting

• CDN/SAN

– Building Resilient Data Centers with Cisco SAN and CDN Equipment

171717© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 17

• The Challenges of Network Deployment

• Product Overview

• What is provided?

• How does this help your company?

• Additional Information

Agenda

181818© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 18

Value Proposition

End users who complete the Network Deployment Mentoring boot camps may confidently become early adopters of new technologies with:

–greater self-reliance

–heightened ability to streamline the deployment process

–knowledge to prevent common mistakes

–ability resolve unanticipated problems

191919© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 19

“You folks have prepared this training to the nth degree, and it shows in the outcome…I've seen an improvement in the level of ability my team has with the Cisco platform as a result. This will clearly translate into higher customer satisfaction and better call completion rates.”

“I will like to thank you and the team for real great training. Paul and Brad really took lots of efforts in putting the things together and make the training a great success.”

“Classes were really well designed and the Lab was just outstanding. Not to mention the high professionalism demonstrated by the Instructor.”

“The instructor was the best I’ve ever had for a Cisco class. (I’ve been to a lot of Cisco classes.) I would like to attend any other classes that she instructs.”

What Customers Say…

202020© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 20

What Partners Say…

• Partners that participated in the NDM boot camps received 13% higher customer satisfaction scores

– Overall Customer Sat tracked by Partner report card— 4.48 compared to 3.99 for partners that did not participate in NDM boot camps

212121© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 21

What Account Teams Say…

NDM is stepping up to the integration challenge

• Educating Customers“Customer feedback has been overwhelmingly positive and includes adjectives such as Unbelievable, Amazing, Impressive.”

Christopher Moyer, Service & Support Manager about Broadwing engagement

“Your team's ability to step up and provide the quality training that you did for the customer on such short notice was exemplary...the training was extremely useful to the customer, as well as extremely useful to the account team in exposing the customer's operations staff to Cisco.”

Pat Schroeder, PS Program Manager about Qwest engagement

• Educating Cisco Deployment Teams“I have been to several Cisco training classes, seminars, and boot camps, but the training delivered by this team was by far the best I’ve ever received!”

Tom Kladek, PS-Solutions Engineering Central

“I have to say this was the best Cisco class I have ever been to. In fact, it was the best technology class I have ever had!”

Shannon Bates, Network Consulting Engineer Supporting Genuity

222222© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 22

• Business Drivers

• Product Overview

• What is provided?

• How does this help your company?

• Additional Information

Agenda

232323© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 23

Additional Information

For more information on the Network Deployment Mentoring boot camps, please visit the NDM web site at: http://www.cisco.com/go/ndm

- or contact your Service Account Manager

242424© 2001, Cisco Systems, Inc. All rights reserved.Presentation_ID

25© 2002, Cisco Systems, Inc. All rights reserved.

Backup Information

262626© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 26

Proposed Course Network: Building Resilient, Recoverable Data Centers

Content Switch(low priority)

Content Engine(medium priority)

Content Routerlow priority)CDM

(medium priority)

Cisco Storage Router(high priority)

TechnologiesiSCSIFiber ChannelFCIPRAIDDWDMHSRP

ProductsMDS9000SN5420ONS15540/15530CSS11000CDMCRCECatalyst60001400 CTECisco Fabric Manager/AnalyzerSun NetraEMC Symmetrix?IBM ?Hitachi ?

CSS 11000(medium priority)

ONS 15540 (high priority)

Content Transformation Engine (low priority)

272727© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 27

Proposed Course Network:Building Enhanced Cisco Security Networks

Network Management

and VMS

4210 Sensor

PIX 515E

Redundant VPN 3005s

Server with HIDS System

WEB/RADIUS

CAT 6K w/IDS

PIX 515E

WEB Intranet

Core Network

CA

H

HSRP IPSec Routers

Edge DMVPN Router

Route Injector

DMZ Host

Access Edge Router

Remote Office

WAP

PC with VPN client and wireless

3002-83005

Network Management

and VMS

4210 Sensor

PIX 515E

Redundant VPN 3005s

Server with HIDS System

WEB/RADIUS

CAT 6K w/IDS

PIX 515E

WEB Intranet

Core Network

CA

H

HSRP IPSec Routers

Edge DMVPN Router

Route Injector

DMZ Host

Access Edge Router

Remote Office

WAP

PC with VPN client and wireless

3002-83005

Network Management

and VMS

4210 Sensor

PIX 515E

Redundant VPN 3005s

Server with HIDS System

WEB/RADIUS

CAT 6K w/IDS

PIX 515E

WEB Intranet

Core Network

CA

H

HSRP IPSec Routers

Edge DMVPN Router

Route Injector

DMZ Host

Access Edge Router

Remote Office

WAP

PC with VPN client and wireless

3002-83005