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1© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Cisco Connected Government
Business Overview: Administrative Agencies
July 2006
2© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Agenda
• Overview of Cisco Connected Government
• Applying Cisco Connected Government to Administrative Agencies
• How Do I Get There?
• Why Cisco?
• Discussion
3© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Overview of Cisco Connected Government
4© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
What Is a Connected Government?
• All branches of government support the controlled flow of information
• Services reach citizens when they need them, where they need them, and in the way they need them
• Services reach more citizens with less cost
• Government is engaged with citizens
5© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Connected Government: Mapping Department Mission to IT Investment
• Reference service architecture and corresponding roadmap
• Roadmap transitions governments through a multiphase approach, synchronized with process change
• Connected Government Assessment Tool to compare department mission with IT capability
6© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Current Trends in Connecting Administrative Agencies
• Transforming existing, independent systems to citizen-focused entities
• Launching online initiatives based on best practices to streamline governance and policy making:
U.S. Federal Enterprise Architecture
European Commission’s eGovernment Action Plan
7© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Intra-agency/interagency collaboration
• Enable interoperable communications to support citizen services, agency collaboration, and joint operations
• Consolidate common government services to enhance operational efficiency
Shared services
Information sharing
• Improve operational efficiency by providing equal interagency access to critical information
• Foster sharing of physical resources and equipment (e.g., incident command vehicles, aircraft, etc.) across agencies to reduce costs
Infrastructure sharing
Agency Drivers for Change
8© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Connected Government Is Based on Three Key Tenets of an Intelligent Information Network
Cisco Approach for Connected Government
Providing resilience to maintain continuity and performance
Adapting to changing needs of government programs
Integrating network with applications and network components
Connected Government
9© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Infrastructure Management Ad
ap
tiv
e M
an
ag
em
en
t S
erv
ice
sSecurity Services
Mobility Services
Storage Services
Voice & Collaboration Services
Compute Services
Identity Services
InfrastructureServices
InfrastructureServices
Advanced Analytics and Decision Support
Network Infrastructure Virtualization
Inte
rac
tiv
eS
erv
ice
s L
ay
er
Ser
vice
s M
anag
emen
t
Se
rvic
es
Vir
tua
liza
tio
n
Application Delivery Application-Oriented Networking
Addressing Government Challenges with a Service-Oriented Network Architecture
InstantMessaging
UnifiedMessaging
MeetingPlace
IPCC IP Phone VideoDelivery
PLM CRM ERP
HCM Procurement SCM
Middleware and Application Platforms
Ne
two
rke
dIn
fra
str
uc
ture
La
ye
r
Ap
pli
ca
tio
n L
ay
er
Co
lla
bo
rati
on
La
ye
r
Intelligent Information Network
Infrastructure Services
Application Networking Services
Data CenterBranchCampus TeleworkerWAN/MANEnterprise Edge
CollaborationApplications
BusinessApplications
Places in the Network
Server Storage Clients
Enable secure user and device
mobility for access to resources
Enable secure user and device
mobility for access to resources
Enable secure, resilient
information access across
agency and partner
locations
Enable secure, resilient
information access across
agency and partner
locations
Enable identification of
devices and users at every
layer of network
Enable identification of
devices and users at every
layer of network
Enable safe transport of radio, voice,
and video communication
s
Enable safe transport of radio, voice,
and video communication
s
Enables agencywide network foundation
for delivery of applications and
services
Enables agencywide network foundation
for delivery of applications and
services
Enables seamless,
securecross-agency collaboration
Enables seamless,
securecross-agency collaboration
10© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Mission: Improve information exchange (contracts, services, assets/inventory, suppliers)
Mission: Improve operationsin the near term
Mission: Offer shared services between agencies orreduce operating expenses by outsourcing
Operational Effectiveness and Efficiency
Bu
sin
ess
Val
ue
Intra-Organizational Focus
Inter-Organizational Focus
Interagency Services Sharing and Information
Sharing
Phased Value of Connected Government: Roadmap for Agencies to Achieve Their Mission
11© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Intra-Agency Collaboration
Interagency CollaborationIntra-Agency
Mobility (Interoperability)
2 3 4 5 6Security Services
Voice Collaboration Services
Security Services (VPN)
Mobility Services
Voice Collaboration Services (VPN)
Security Services
Identity Services
Application Delivery Services
Virtualization
Application Protocol Optimization
Interagency Infrastructure
Sharing
Interagency Services Sharing and Information
Sharing
Operational Effectiveness and Efficiency
Bu
sin
ess
Val
ue
SONA Services for Connected Government: Roadmap for Administrative Agencies to Achieve Their Mission
12© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Intra-Agency Collaboration
Interagency CollaborationIntra-Agency
Mobility (Interoperability)
2 3 4 5 630% drop in communication costs
1/10 cost of new locations
3 hours saved per field worker per day
Government officers remain in the field instead of at HQ doing paperwork
Citizen services designed around life events, not government organizations
Communications annual savings of 80% for services delivery
Improved continuity and interoperable communications
Data storage costs reduced by 50%
New business models and service offerings enabled
Estimated savings of $5B in US Federal
Interagency Infrastructure
Sharing
Interagency Services Sharing and Information
Sharing
Operational Effectiveness and Efficiency
Bu
sin
ess
Val
ue
Phased Value of SONA Connected Government: Roadmap for Agencies to Achieve Their Mission, cont’d
13© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Agency 2 Data Center
Data-CenterSystems
(Voice, Video,Data)
High-Availability Core Network
Agency 2 HQAgency 1 HQ
Agency 1 Data Center
Agency 1 Branch
Remote Worker
Partner/Supplier
Remote Worker
Mobile Network
Data-CenterSystems
(Voice, Video,Data)
Site-to-Site VPN
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/Resilient Branch Network Access
Remote- Access VPN
Voice, Video, Data/High-AvailabilityNetwork Access
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/Resilient Branch Network Access
Voice, Video, Data/High-AvailabilityNetwork Access
Connected Government:Reference Service Architecture
14© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Applying Cisco Connected Government to Administrative Agencies
15© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
• Reduce administrative overhead for citizens and agencies
• Consolidate administrative agency infrastructure and eliminate overlap or duplication of underused services
• Leverage legacy infrastructure
• Ensure that future investments consist of interoperable, standards-based technologies
Improve the Economy of Government
Administrative Agency Challenges
16© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Administrative Agency Challenges, cont’d
• Streamline business and IT processes across organizational and government boundaries
• Decrease processing time by enabling real-time information exchange and collaboration
• Ensure an agile framework that allows agencies to quickly respond to changing requirements
Improve Efficiency of Government
17© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Administrative Agency Challenges, cont’d
• Implement a shared, intuitive Web-based directory of government services and referrals
• Enhance citizen self-service capabilities
• Establish a common infrastructure for service delivery
• Extend physical network to bring services to people in remote areas
• Focus on ways to make services more relevant and convenient for citizens
Improve Effectiveness of Government
18© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
How Does Cisco Support Connected Government in Administrative Agencies?
• Identifies common practices and functions
• Selects common practices/functions that can be shared
• Establishes security and privacy policies and systems
• Provides a common IT infrastructure to enable sharing of services, including
Directory, information stores
Client management system
Network and systems for collaborative casework
19© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
A single parent of two loses his/her job and childcare; the parent calls into the main welfare services line.
The parent calls the local agency and is transferred to a local caseworker.
The parent calls childcare services to ask for childcare support; parent is told that the employment center must first confirm eligibility.
Finally, after two weeks, the parent receives the eligibility approval by mail.
The parent is asked to contact the local employment center.
The next day, the parent meets the caseworker, who fills out the application form and puts the file on its way for approval through the agency.
The parent contacts childcare services and job training center.
The caseworker asks the parent to visit the office the next day and to bring along some documents.
From Unemployment to Child Support in Two WeeksFrom Unemployment to Child Support in Two Weeks
Example Scenario: Cross-Agency Collaboration
20© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
From Unemployment to Child Support in One DayFrom Unemployment to Child Support in One Day
After the parent’s former employer registers the job loss, a case file is automatically created for child care services, job placement, and unemployment benefits.
Since the parent does not have a computer, a case worker visits the home the next day to have the parent digitally register and sign the paperwork.
Within 24 hours, a welfare check is directly deposited in the parent’s account, and the parent is offered a job and childcare opportunity, both close to home.
A single parent of two loses his/her job and childcare. The parent calls into the main Welfare Services line.
Based on vision expressed from Korea, U.S., and Canada customers
What’s Possible:New Scenario: Cross-Agency Collaboration
21© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Regional Transport Center
HLS Headquarters
WAN WAN
Inbound request is directed based on the citizens’ need and access type
Integrate wireless and wired VPN into enterprise LAN management and control
Direct citizen interaction and relevant contact information (voice, video, and data) together over a common, QoS, managed, secure network
WAN optimizes and secures traffic flow of applications and communications across organizational boundaries
Data Center
Inbound call routing that directs the citizens based on their access and their needs
Collaboration between agencies (state, regional, federal) using common platform and sharing information
Collaboration InfrastructureSharing
Information Sharing
Central Call Center
Cisco Connected Government: Administrative Networking
22© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Two Hours from Physician Visit to Patient Rest and Recovery
Federal Health IT
Patient is evaluated by physician at satellite hospital branch.
Physician checks to see what other medications the patient takes and determines potential consequences.
Physician writes prescription and referral for an MRI, and gives them to patient.
Patient leaves hospital and drives to pharmacy.
Nurse updates the patient record.
Patient waits for prescription to be filled.
Patient leaves pharmacy and drives home.
Patient calls to schedule for MRI with physician at partner hospital.
23© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Federal Health IT in a Connected Government: What’s Possible
20 Minutes from Physician Visit to Patient Rest and Recovery
Patient is evaluated by physician at satellite hospital branch.
Physician prescribes medication on PDA using application.
Automatically, the prescription is forwarded to satellite pharmacy, drug interactions are checked, and the patient record is updated. Also, an MRI is scheduled with partner hospital.
Patient drives to pharmacy, where prescription is ready for pickup, and returns home.
24© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Drug interactions checked; patient record updated. MRI scheduled with partner hospitals.
Doctor prescribes medication on PDA using application.
Prescription forwarded to pharmacy (VA or partner); ready for pickup.
Data Center
Cisco Connected Government: Federal Health IT
VA Pharmacy/Satellite
VA HQ/Hospital
VA Branch Location
25© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Data Center
WAN WAN
Cisco Connected Government: Federal Health IT
CCX client communicates with AP to “sniff out” rogue APs, securing transactions.
SWAN makes AP extension of switch port, reducing management, improving security.
Router maintains client state, allowing fast roaming to support delay-sensitive applications (e.g., Siebel).
Consistent WAN feature sets allow for optimized transport of applications.
DTP, SmartPorts and AutoQoS optimize performance while reducing complexity.
Consistent security and segmentation secure patient record and meet regulatory requirements.
Collaboration InfrastructureSharing
Information Sharing
VA Pharmacy/Satellite
VA HQ/Hospital
VA Branch Location
26© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
How Do I Get There?
27© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Cisco Connected Government Roadmap
• Lays the groundwork for advanced citizen, government, and business services
• Each phase improves an agency’s ability to share and manage real-time information
Intra-agency focusEnhances agency’s ability to serve citizens wherever they are and whenever they need assistance
Phases 1 to 3
Interagency focusEnables connectivity, communication, and collaboration between agencies
Increases service effectiveness and efficiency
Phases 3 to 6
Work from inside out
1 2
28© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Data-CenterSystems
(Data)
Mobile Network
PSTN Data Network
Dedicated voice network cannot seamlessly deliver voice, video, and data to local force or support agencies
“Siloed” Government
LEVEL 1
Connected Government Roadmap: Phase 1—“Siloed” Information and Communications Systems
One failure here could disable access to records and logistics systems
DMZ
Connectivity to data center is potential single point of failure
Lack of any-to-any voice, video, or data real-time communication
Increased cost and complexity
Remote radio communications not integrated into enterprise and cannot stream video or data
Agency 1 Data Center
Agency 1 Branch
Agency 1 HQ
Internet
29© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
High-Availability Core Network
Mobile Network
Voice, Video, Data/Resilient Branch Network Access
Voice, Video, Data/High-AvailabilityNetwork Access
High-Speed, High-AvailabilityNetwork Access
Consolidated data centers offers voice, video, and data anywhere to entire workforce on the network
Converged Network: Seamless application integration, single network to manage and secure
Converged Network: Seamless application integration, single network to manage and secure
Common network carrying voice, video and data information that can be securely accessed across the agency
Mobile force still cannot access data from remote sites;
secure remote connectivity needed
High Availability Network sustains operations through disruption.High-availability network sustains operations through disruptions
QoS
High- Availability
Network
Security Services
Agency 1 Data Center
Agency 1 Branch
Agency 1 HQ
Connected Government Roadmap: Phase 2—Intra-Agency Collaboration
30© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Data CenterSystems
(Voice, Video,Data)
Partner/Supplier
Mobile Worker
Mobile Network
Remote- Access VPN
Security Services
VPN Remote Access—Securely extends real-time voice, video, and data collaboration to information sharing to remote resources (including private sector)
Mobile force becomes fully integrated into agency networking solution to publish and receive real-time enterprise data (inspections, contracts, etc.)
Agency 1 Data Center
Agency 1 Branch
Agency 1 HQ
Identity Services
Mobility Services
Connected Government Roadmap: Phase 3—Integrated Remote Resources
Voice, Video, Data/Resilient Branch Network Access
Voice, Video, Data/High-AvailabilityNetwork Access
High-Speed, High-AvailabilityNetwork Access
High-Availability Core Network
Arizona Department
of Commerce
Customer Example
31© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Data-CenterSystems
(Voice, Video,Data)
High-Availability Core Network
Agency 2 HQ Partner/Supplier
Remote-Access VPN
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/High-AvailabilityNetwork Access
Inter-agency integrated into communications network supporting integrated voice, video and data for seamless collaboration (public/private)
Collaboration Services
Mobile Worker
Agency 1 Data Center
Agency 1 Branch
Agency 1 HQ
Mobile Network
Connected Government Roadmap: Phase 4—Interagency Collaboration
Network infrastructure
Services
Voice, Video, Data/Resilient Branch Network Access
Voice, Video, Data/High-AvailabilityNetwork Access
High-Speed, High-AvailabilityNetwork Access
New SouthWales: Better
Human Services Delivery
Customer Example
Network infrastructure
Services
State of Schleswig-
Holstein
Customer Example
32© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Data-CenterSystems
(Voice, Video,Data)
High-Availability Core Network
Partner/Supplier
Mobile Network
Data-CenterSystems
(Voice, Video,Data)
Site-to-Site VPN
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/Resilient Branch Network Access
Remote- Access VPN
Voice, Video, Data/High-AvailabilityNetwork Access
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/Resilient Branch Network Access
Voice, Video, Data/High-AvailabilityNetwork Access
Storage & Compute
Virtualization Services
Application Delivery Services
Mobile Worker
Agency 1 Data Center
Agency 1 Branch
Agency 1 HQ
Second agency data center IT infrastructure shared across agencies – improving resource utilization and accountability for tax dollars
Agency 2 Data Center
Mobile Worker/Partner
Agency 2 HQ
Connected Government Roadmap: Phase 5—Interagency Infrastructure Sharing
izn in Lower Saxony, Germany
Customer Example
Austrian Federal Data
Center
Customer Example
33© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Agency 2 Data Center
Data-CenterSystems
(Voice, Video,Data)
High-Availability Core Network
Agency 2 HQAgency 1 HQ
Agency 1 Data Center
Agency 1 Branch
Remote Worker
Partner/Supplier
Remote Worker
Mobile Network
Data-CenterSystems
(Voice, Video,Data)
Site-to-Site VPN
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/Resilient Branch Network Access
Remote- Access VPN
Voice, Video, Data/High-AvailabilityNetwork Access
High-Speed, High-AvailabilityNetwork Access
Voice, Video, Data/Resilient Branch Network Access
Voice, Video, Data/High-AvailabilityNetwork Access
Network Virtualization
Connected Government Roadmap: Phase 6—Interagency Information Sharing and Shared Services
Application Protocol
Optimization Services
34© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
123
456
Intra-Agency Phases
Interagency Phases
“Siloed” Operation
Intra-Agency Collaboration
Intra-Agency Integrated Remote Resources
Interagency Collaboration
Interagency Infrastructure Sharing
Interagency Information Sharing/Shared Services
SONA Roadmap for Achieving aConnected Government
Each phase moves closer to information-sharing goal and delivers near-term operational value
35© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
How Cisco Helps Your Agency Become a Connected Government
• Cisco® solutions demonstrate how to apply previous success in a connected government through
Assessment tools to create Connected Government Roadmap
Reference architectures that represent Cisco best practices developed from real-world deployments
• Cisco and partner services that coordinate government processes to coincide with technical capabilities
Align incentives, policy, performance management, rewards, and funding to encourage services sharing
36© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
First Assess, Then Progress—The Connected Government Assessment Tool
Translates into
Possible resiliency issues in the network may be compromising important capabilities:
• Public notice for emergencies
• Internal workflow management
• Budget management
• Geographic information systems (GISs)
• Dispatch systems
• Field worker communication
• Internal communications
Tells You
37© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
The Road Forward
• Use Connected Government Assessment Tool to discover how your network can work best for you
• Compare department mission and strategy with IT capabilities
• Baseline current IT capabilities
• Define IT capabilities and mission objectives gap
• Develop phased IT roadmap
• Coordinate process and policy change with IT investment plan
38© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Why Cisco?
39© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Setting Cisco Apart from the Rest
• Unmatched technical expertise
• Unrivaled partnerships
• Industry-leading, interoperable, standards-based solutions
• Enabler of responsive environment that outpaces changing demands
• Cisco® Capital finance programs
40© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Modular network deployment based on integrated components
Cisco Connected Government—A Networking Approach Built to Last
• Cisco® provides a highly adaptable network architecture that allows public administrators to meet current and future needs.
Optimal performance
Continuously expanding functionality
Future-proofed roadmap
Highly customized design based on proven best practices
41© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Government Leasing
• Single monthly payment
• Single financing contract
• Ease of administration
• Bundled products and services
• Below commercial-market rates
• Cost-effective, comprehensive solution
42© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Government Leasing Products
• Lease to Ownership Plan “LTOP”
Installment Purchase Plan—uses capital funds
Purchase title passes upon final payment
• Lease With Option to Own “LWOO”
Operating lease with option to own—leasepayments with fixed purchase option buyout, or fair market value
• Uses O&M funds annually
End-of-term options—return, renew, buyout, upgrade
Technology refresh upgrade before or at end of term
43© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Contact Us Today
• For more information about Cisco®
Connected Government or to schedule an assessment, call your Cisco representative or reseller today.
• You can also visit us on the Web at:
http://www.cisco.com/go/partnerlocator/
44© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
Discussion
45© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID
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