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Development Planning and Administration
MPA – 403Lecture 28
FACILITATORProf. Dr. Mohammad Majid Mahmood Bagram
Reflections
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Impact of Personality & Diversity on Effective Planning & Administrations
PERSONALITY MEANS…
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Personality IS ALL ABOUT…
also known as PERSONAL MAGNETISM.
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PERCEPTION vs. REALITY…
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NEGATIVE EMOTIONS…
Fear
Stress
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POSITIVE ATTITUDE
HOW MUCH DO YOU SEE OF AN ICEBERG?
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ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.
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The Iceberg phenomena is also applicable on human beings …
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MAKE YOUR LIFE 100%
Let each letter of the alphabetic has a value equals to its sequence in alphabetical order:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z1 2 3 4 5 6 7 8 9 1011121314151617181920212223242526
S K I L L S19 11 9 12 12 19
K N O W L E D G E11 14 15 23 12 5 4 7 5
H A R D W O R K8 1 18 4 23 15 18 11
A T T I T U D E1 20 20 9 20 21 4 5
=
=
=
=
82
96
98
10012
ATTITUDE
THE THINGS INSIDE US THAT MAKES US GO UP/DOWN IS ‘ATTITUDE’.
SUCCESS OF AN INDIVIDUAL, ORGANISATION OR A COUNTRY DEPENDS ON THE QUALITY OF THE PEOPLE. AND THE QUALITY COMES FROM HIS/HER ‘ATTITUDE’.
INDIVIDUAL WITH BETTER ‘ATTITUDE’ WOULD BE BETTER PERSON, WHICH WOULD CUT DOWN NEGATIVITY.
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ATTITUDE
HUMAN BEINGS CAN ALTER THEIR LIVES BY ALTERING THEIR ATTITUDES OF MIND.
THINK, CAN A STUDENT/ PARENT/TEACHER/
SALESMAN/EXECUTIVE/EMPLOYER/ EMPLOYEE BE GOOD IN THEIR ROLE WITHOUT GOOD ATTITUDE ?
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ATTITUDE
JUST LIKE BUILDING STANDS ON A STRONG FOUNDATION, SO DOES SUCCESS. AND THE FOUNDATION OF SUCCESS IS ‘ATTITUDE’.
BE A BETTER PERSON, IT WOULD AUTOMATICALLY GIVE YOU BETTER BRAIN. AND BETTER BRAIN MAKES A MAN SUCCESSFUL.
FOUNDATION OF SUCCESS REGARDLESS OF YOUR CHOSEN FIELD IS ‘ATTITUDE’
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Attitudes and Change
Affective
ASPECTS OF ATTITUDE
Cognitive
Behavioural
What a personknows about thesituation
How the personfeels about it
How the personreacts
People build up attitudes which fit their needs and values as they perceive them to be
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FACTORS THAT DETERMINE
OUR ATTITUDE
1.ENVIRONMENT2. EXPERIENCE3. EDUCATION
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TYPES OF ATTITUDE
1. POSTIVE ATTITUDE.
2. NEGATIVE ATTITUDE.
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BENEFITS OF POSITIVE ATTITUDE
1. INCREASE PRODUCTIVITY.2. FOSTER TEAM WORK.3. SOLVES PROBLEMS.4. IMPROVES QUALITY.5. INCREASE PROFITS.6. REDUCES STRESS.7. HELPS A PERSON BECOME CONTRIBUTING
MEMBER OF A FAMILY & SOCIETY. BECOMES AN ASSET TO THEIR COUNTRY8. ABOVE ALL, MAKES A PLEASING PERSONALITY.
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CONSEQUENCES OF NEGATIVE ATTITUDE
1. A PURPOSELESS LIFE.2. ILL HEALTH.3. HIGH STRESS LEVEL FOR
HIMSLEF/HERSELF OR FOR OTHERS.4. CREATE NEGATIVE ENVIRONMENT AT HOME AND WORK PLACE AND
BECOME A LIABILITY TO SOCIETY.
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STEPS FOR BUILDING POSITIVE ATTITUDE
IF WE WANT TO BUILD AND MAINTAIN POSITIVE ATTITUDE, WE NEED TO CONTINUOUSLY PRACTICE THE FOLLOWING STEPS :
1. CHANGE FOCUS. LOOK FOR THE POSITIVE.2. MAKE A HABIT OF DOING IT NOW.3. DEVELOP AN ATTITUDE OF APPRECIATION4. LEARN TO LIKE THE THINGS THAT NEED TO
BE DONE.5. START YOUR DAY WITH A POSITIVE.
THOUGHT/THING21
BE OPTIMIST
Be so strong that nothing can disturb your peace of mind.Talk health, happiness and prosperity to every person you meet.Make all your friends feel there is something in them.Look at the sunny side of everything.Think only of the best, work only for the best and expect only the best.Be as enthusiastic about the success of others as you are about your own.
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Forget the mistakes of the past and press on to the greater achievement of the future.Give everyone a smile.Spend so much time improving yourself that you have no time left to criticize others.Be too big for worry and too noble for anger.
BE OPTIMIST
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Do butterflies attack your stomach whenever you’re asked to speak before a group? Can you confidently express your thoughts and ideas?
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HOW TO INCREASE SELF CONFIDENCE
Think positively about yourself. Set realistic goalsReward/praise yourself when you DO well. Be aware of your thoughts.Think logically about the situation, DON’T reactDo not attribute your achievement and accomplishments
only to luck. Give yourself credit for your own
personal achievement.
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Is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others
ASSERTIVENESS
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ASSERTIVENESS
IS NOT SAME AS
Assertiveness produces positive
outcomes
Aggressive acts result in negative outcomes.
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HOW TO BE ASSERTIVE
BE HONEST AND DIRECT ABOUT YOUR FEELINGS, NEEDS, BELIEFS.
EXPRESS YOURSELF FIRMLY AND DIRECTLY.
BE REASONABLE IN YOUR REQUESTS
REGOGNIZE AND RESPECT THE RIGHTS OF THOSE AROUND YOU.
BE AWARE OF BODY POSTURE/LANGUAGE
MAINTAIN EYE CONTACT.
USE “I” STATEMENTS TO EXPRESS SELF
DON’T LET OTHERS IMPOSE THEIR VALUES/IDEAS ON YOU
ENCOURAGE OTHERS TO BE CLEAR AND DIRECT
TAKE OWNERSHIP
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SWOT ANALYSIS
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TIME MANAGEMENTtime has no holiday
so switch on the best in you
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Please Write a One Sentence Definition of:
D I V E R S I T Y
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Did any of the following words appear in your definition?
Different Individual Race Unlike
Characteristics
Diverse Minorities Unique Variety
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Aspects of Diversity
Age Race Gender Culture
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“Diversity is the art of thinking independently together.” -Malcolm Forbes
• Many major successful large corporations recruit employees with diverse backgrounds, abilities and talents, recognizing all individuals as unique
• Workforce diversity is strategically a good idea
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Understanding Diversity
Diversity is more than just tolerating differences. It is respecting, apprec-iating, and understanding the varying characteristics of individuals.
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Understanding Diversity
Everyone is unique. Biases are damaging.
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Discrimination breeds narrow-mindedness, impairs employee morale, strains employee relationships and thus, damages productivity. Not to mention, it is illegal and costly in terms of litigation!
Understanding Diversity
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Different Perspectives• Diversity offers many unique perspectives for
problem-solving, as everybody brings a unique perspective to the table
• Discussions, conflict and disagreements will often lead to innovation and unique ideas
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Globalization• Diversity in the workplace makes customers feel
welcomed and comfortable when they are dealing with an employee from their own culture.
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Thank you for your kind attention!
FACILITATORProf. Dr. Mohammad Majid Mahmood Bagram 41
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