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1
Presentation to the Canadian Association of Movers
Major Jean Claude Collard, MBA
Department of National Defense
J4 Mat DG Log/Transportation 2
19 September 2005
2
Outline-IDC; a definition
-IDC mandate
-IDC Roles & Responsibilities
-IDC Objectives
- No stats
- Questions
THIS CHART DEPICTS THE J4 MAT / DLBM / TM - 6
TEAM CELL AS OF 17TH DECEMBER 2004
________________________________________________ LCOL K. HARRISON DLBM / TM - 6
DLBM /TM 2-2AS 03
169492BBB BB B
DLBM /TM 2-4AS 02 CP
164675BBB BB B
DLBM /TM 2-3AS 02
169512BBB BB B
DLBM /TM 2-4-2CR - 04164674
BBB BB B
DLBM /TM 2-4-3CR - 04164676
3
DLBM /TM 2-5AS - 02278902
BBB BB B
DLBM /TM 2AS 05
169491CBC CB C
DLBM /TM 4-2-2CR - 05169504
BBB/BB B
DLBM /TM 4-2-2-2CPL
46919BAB/BAB
DLBM /TM 4-2W O
46923BAB/BAB
DLBM /TM 4-2-3-2M CPL46918
BAB/BAB
DLBM /TM 4-2-3-3CR - 03169511
BBB/BB B
DLBM /TM 4-2-3SG T
46914BAB/BAB
DLBM /TM 4-3CAP T46922
2
DLBM /TM 4-4CW O46916
2
DLBM /TM 4-5PG - 05169529
2
DLBM /TM 4M AJ
46915BAB/BAB
DLBM /TM 5-2-3W O
469332
DLBM /TM 5-2CAP T46928
2
DLBM /TMAS - 05169508
VACAN T
DLBM /TM 5-4-2M W O46932
BAB/BAB
DLBM /TM 5-4CAP T46929
BAB/BAB
DLBM /TM 5-5CW O46930
2
DLBM /TM 5M AJ
46927BAB/BAB
DLBM /TM 6-1-1CONTRACT O FFICER LO G AIR
169489B. SAUNDERS --------- 2
DLBM /TM 6-1-2PG - 04
M AT M O V CONTRACTING O FFR169488 BBB BBB
DLBM /TM 6-1-3PG - 04
CONTRACT AND M OV O FFR170739 --------- 2
DLBM /TM 6-1-4PG - 04214190
BBB BB B
DLBM /TM 6-1-5PG - 04169499
BBB BB B
DLBM /TM 6-1-6PG - 04 / TERM
M AT M O V CONTRACT OFFR266612 -------- 2
DLBM /TM 6-1-7PG - 02 / TERM
BEST PRACTICES O FFR256291 --------- 2
DLBM /TM 6-1-8PG - 02
PERF M G T SUPP ASST256252 ------- 2
DLBM /TM 6-1SR PRO CUREM ENT TRANSP OFFR
169500BBB /BB B
BLBM /TM 6-2W O
46909
DLBM /TM 6-2CAP T46900
R. LESLIE
DLBM /TM 6-3-1CR - 05169501
D. M IGNEAULT
DLBM /TM 6-3-2CR - 05169497
L. BRISSON
DLBM /TM 6-3-3CR - 05
NEW (TERM )BBB BB B
DLBM /TM 6-3AS - 03169496
J. ALLEN
DLBM /TM 6-4-1AS - 02240012
F. SADDQUI --------- 2 - ENG
DLBM /TM 6-4-2ST SCY - 03
222738A. NAG LE BBB BBB
DLBM /TM 6-4AS - 03
277913 (NEW )BBB BB B
DLBM /TM 6PG -06214031
BBB BB B
DLBM /TMLCOL46904
BBB/BB B
3
Outline-Contracts review
-Posting 101
- Value Index Results:-Carrier compliance-Customer satisfaction-Claims satisfaction
-Questions
4
Domestic Contract
• 2 years contract + 3 times 1 year option
• Started on 1 April 2001
• On 1 April 2005 3rd option year
• End of contract 31 March 2006
5
Domestic Contract
• Draft RFP - 1 March 2005– 4 years plus 3 one year options
• Final RFP – End September 05
• Bid evaluations – End November 2005
• Contract in place - 1 Apr 2006
6
International Contract
• 2 years contract + 3 times 1 year option
• Started on 1 November 2001
• On 1 November 2004 2nd option year
• End of contract 31 October 2006
7
International Contract
• Draft RFP - November 2005
• Final RFP – January 2006
• New contract - 1 November 2006
8
Posting 101• A very complex process
– 105 Military Occupations – More than 10 000 moves – Moving target
• VCDS priorities• Release, CRA, personal/ family• Op Tempo• Imposed restriction• Positions available• Structure change
9
Posting 101
• Why do we post CF member ?CF needs
Op tempoRecruiting
PromotionTrainingCareer progressionReorganization
10
Boards of promotionSep - Nov
ConsultationsOct - Dec
PlotNov - DecSite Visits
Dec - Mar
MsgsMar - Apr
Adjustments/Ajustements
Apr - Jun
PERs Apr- Jun
Posting Cycle Posting Cycle
11
Value Index
• Business distribution– Numbers of move = Business shares– Regional focus
• Fine tuning tool; From GESS to CSSS
12
Value Index
Carrier Compliance
Customer Satisfaction
Claims Satisfaction
13
Carrier Compliance
14
Peak Period
21 June -
21 July
2003 2004 2005
Number of moves
3534 4161 4339
15
QCI ResultsPeriod 2003 - 2004 2004 - 2005 1 Apr 05 -
31 Aug 05
QCI 5563 6120 5300
Satisfactory 4822
(86.6%)
5459
(89.2%)
4617
(87.1%)
Unsatisfactory 741 661 683
16
Customer Satisfaction
17
GESSAverage satisfaction score
(scale of 1-5):1September - 31 March (Spring VI) 2005 2004
Number of survey responses 649 739
Overall 3.99 3.98Pre-move briefing 4.10 4.03Packing 4.16 4.12Loading 4.31 4.27Unloading 4.06 4.02Unpacking 3.75 3.66Destination assistance 3.85 3.78
18
GESSBreakdown of "Yes"/"No" responses
1 September - 31 March (Spring VI) 2005 2004
Yes No DNK/DNA Yes No DNK/DNA
Satisfied with courtesy at origin 95.1% 2.9% 2.0% 93.9% 3.7% 2.4%Satisfied with courtesy at destination 92.6% 5.1% 2.3% 88.1% 6.6% 5.3%Picked up on schedule 89.7% 8.2% 2.2% 87.0% 11.2% 1.8%Delivered on schedule 80.7% 16.2% 3.1% 76.9% 18.4% 4.7%Filed claim or intend to 32.4% 65.2% 2.5% 32.7% 60.2% 7.0%Would use same mover again 79.8% 18.6% 1.5% 80.5% 16.0% 3.5%
19
Average claims satisfaction score (scale of 1-5):
1 September - 31 March (Spring VI)
2005 2004
Overall 3.31 3.21Destination advice and assistance
3.19 3.13
Courtesy 3.72 3.76Timeliness of response 3.33 3.36Value of settlement 3.58 3.49
20
Claims Survey - Breakdown of
"Satisfied"/"Dissatisfied" responses Breakdown of "Satisfied"/"Dissatisfied" responses 1 September - 31 March (Spring VI) Satisfied Neutral Dissatisfied DNK/NA
Overall 48.8% 23.6% 26.4% 1.2%Destination advice and assistance 45.7% 25.2% 28.3% 0.8%Courtesy 63.6% 20.9% 12.8% 2.7%Timeliness of response 53.5% 18.6% 27.1% 0.8%Value of settlement 50.4% 15.9% 16.7% 17.1%
21
QUESTIONS
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