1 Site Survey. 2 Introduction This section instructs you on how to perform a thorough site survey

Site SurveySite Survey

IntroductionIntroduction

This section instructs you on how to perform a thorough site survey.This section instructs you on how to perform a thorough site survey.

ObjectivesObjectives

After completing this module, you shouldbe able to:

List the steps to conduct a proper site survey

Explain the installation plan to the customer (mounting locations, cable routing, etc.)

Keep the customer informed of any revisions, if they occur

After completing this module, you shouldbe able to:

Site Survey Work SheetSite Survey Work SheetSITE SURVEY WORK SHEET

Existing Cable-Approved RG-6

DVR / Dual RG-6

Standard / Single RG-6

Distance to Multiswitch/ODU

Phone Jack within 25'

Electrical Outlet Tested OK

Access Point Needed FromWall (W) Attic (A) Basement (B)

Unfinished Basement

Existing DIRECTV Service

Receiver # 1 Location

ODU Mounting (mark location) Cable Routing (mark route)

Any Trees in the ODU LOS

Any New Construction in the ODU LOS

Will the ODU location be obtrusive

ODU Mount to be Used:Wall ___Roof ___Pole ___ Fascia ___ Soffit ___ Non-Pen___

Surface used for mounting:Brick___Wood___Asphalt Shingle___Cinder Block___

Grounding Location

List Ground Location to be used:

_______________________________

ODU Pointing

Azimuth __________

Elevation __________

Tilt __________

NorthSouthEast WestCircle One

NorthSouthEastWestCircle One

Technicians Signature __________________________________________ Customers Signature ______________________________________________

DVR / Dual RG-6

Unfinished Basement

DVR / Dual RG-6

Unfinished Basement

DVR / Dual RG-6

Unfinished Basement

Determine the ODU Pointing Coordinates

• DIRECTV receiver

• Azimuth – left and right

• Elevation – up and down

• Tilt – clockwise and counter-clockwise

Determine the ODU Pointing Coordinates

• DIRECTV receiver

• Azimuth – left and right

• Elevation – up and down

• Tilt – clockwise and counter-clockwise

Site Survey Pre-ArrivalSite Survey Pre-Arrival

ODU Pointing CoordinatesODU Pointing Coordinates

Site Survey ArrivalSite Survey Arrival

Observe the Site

• Look for obstructions, trees, buildings, future construction, etc

• Look for the type of construction of the home, roof pitch, etc.

Observe the Site

• Look for obstructions, trees, buildings, future construction, etc

• Look for the type of construction of the home, roof pitch, etc.

Do not walk around the home until you introduce yourself to the customer.

• Look for power and phone entry points to the residence

Site Survey ArrivalSite Survey Arrival

• State who you are and who you are with

• Show your badge

• Greet the customer by Mr. or Mrs. and their last name

• Confirm that the customer is over the age of 18

• Ask about animals and children

• State who you are and who you are with

• Show your badge

• Greet the customer by Mr. or Mrs. and their last name

• Confirm that the customer is over the age of 18

• Ask about animals and children

Customer Communication

• Confirm with the customer the services and equipment ordered

• Show the customer the protection plan paper work, customer satisfaction checklist and receiver manuals

• Look for items that could be damaged by you or your tools

• Explain that you will be performing an internal and external site survey

• Confirm with the customer the services and equipment ordered

• Show the customer the protection plan paper work, customer satisfaction checklist and receiver manuals

• Look for items that could be damaged by you or your tools

• Explain that you will be performing an internal and external site survey

Internal Site SurveyInternal Site Survey

Internal Site SurveyInternal Site Survey• Receiver location

• Current television picture quality (benchmark)

• Customer equipment configuration

• Telephone jacks

• Ask the customer if the have DSL service

• Operating electric outlet > (Is this a switched outlet?)

• Internal cable routing

• Potential safety issues, pets, inaccessible parts of the property, etc.

• Receiver location

• Current television picture quality (benchmark)

• Customer equipment configuration

• Telephone jacks

• Ask the customer if the have DSL service

• Operating electric outlet > (Is this a switched outlet?)

• Internal cable routing

• Potential safety issues, pets, inaccessible parts of the property, etc.

Internal Site SurveyInternal Site Survey• Check the electrical outlets

• It is advised to not install the IRD under the following conditions:

Open ground

Open hot

Open neutral

Hot ground reversed

Hot neutral reversed

• Advise the customer of any problems

• Check the electrical outlets

• It is advised to not install the IRD under the following conditions:

Open ground

Open hot

Open neutral

Hot ground reversed

Hot neutral reversed

• Advise the customer of any problems

DVR / Dual RG-6

Unfinished Basement

Grounding Location

_______________________________

ODU Pointing

Azimuth __________

Tilt __________

DVR / Dual RG-6

Unfinished Basement

DVR / Dual RG-6

Unfinished Basement

DVR / Dual RG-6

Unfinished Basement

External Site SurveyExternal Site Survey

• Locate house utility ground

• Locate power entry

• Locate phone entry (NID – Network Interface Device)

• Line of sight

– Obstructions

– Future obstructions

• ODU mounting

• Type of home construction

• Cable routing

• Determine installation requirements

• Locate house utility ground

• Locate power entry

• Locate phone entry (NID – Network Interface Device)

• Line of sight

– Obstructions

– Future obstructions

• ODU mounting

• Type of home construction

• Cable routing

• Determine installation requirements

DVR / Dual RG-6

Unfinished Basement

Grounding Location

_______________________________

ODU Pointing

Azimuth __________

Tilt __________

DVR / Dual RG-6

Unfinished Basement

DVR / Dual RG-6

Unfinished Basement

DVR / Dual RG-6

Unfinished Basement

CompassAzimuth -

0° to 360°

InclinometerElevation – 0° to 90°

Locating the SatellitesLocating the Satellites

Practice Exercise

• Locate the azimuth coordinates using the compass

Practice Exercise

• Locate the azimuth coordinates using the compass

Practice Exercise

• Locate the elevation coordinates using the inclinometer

Practice Exercise

• Locate the elevation coordinates using the inclinometer

• Dial 360 degrees

• 0 degrees is magnetic North

• Needle points North

• Align needle on 0 degrees, or North

• Locate the azimuth degrees on the dial

• Dial 360 degrees

• 0 degrees is magnetic North

• Needle points North

• Align needle on 0 degrees, or North

• Locate the azimuth degrees on the dial

Using Another Type of CompassUsing Another Type of Compass

Clear Line of Sight

• Obstructions

• Tree growth

• Foliage in the spring

• Buildings

• New construction

Clear Line of Sight

• Obstructions

• Tree growth

• Foliage in the spring

• Buildings

• New construction

Clear Line of Sight?Clear Line of Sight?

The DIRECTV FleetThe DIRECTV Fleet

Clear Line of Sight

• Programming required

• Satellite locations

• Determine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5°

• 10° on each side

• Future upgrades

Clear Line of Sight

• Programming required

• Satellite locations

• Determine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5°

• 10° on each side

• Future upgrades

Clear Line of SightClear Line of Sight

Bore Sight

• What is bore sight?

Bore Sight

• What is bore sight?

Bore SightBore Sight

Site Survey – Line of SightAzimuth

119° 110°103° 101° 99°

Los Angles, CA Azimuth required to see the 101° satellite “bore sight” = 137°

Denver, Colorado Azimuth required to see the 101° satellite “bore sight” = 166°

Orange, NJ Azimuth required to see the 101° satellite “bore sight” = 231°

Line of Sight - Elevation

• The satellites orbit 22,300 miles from Earth near to the equator line

• North America is between 26° N and 71° N above the equator

Line of Sight - Elevation

• The satellites orbit 22,300 miles from Earth near to the equator line

• North America is between 26° N and 71° N above the equator

Site Survey:Review the PlanSite Survey:Review the Plan

• ODU location

• Cable route

• Receiver locations

• Additional charges

• Get approval

• ODU location

• Cable route

• Receiver locations

• Additional charges

• Get approval

SummarySummary

Now that you have completed this section you should be able to:

ExerciseExercise

• Written Exam– Place site survey steps in the correct order

• Hands-on – Use a DIRECTV receiver to locate the azimuth,

elevation and tilt of the ZIP codes provided

– Locate utility ground

– Use the compass and inclinometer

• Role Play: Customer Communication

• Written Exam– Place site survey steps in the correct order

• Hands-on – Use a DIRECTV receiver to locate the azimuth,

elevation and tilt of the ZIP codes provided

– Locate utility ground

– Use the compass and inclinometer

• Role Play: Customer Communication

Thank you!Thank you!

1 Site Survey. 2 Introduction This section instructs you on how to perform a thorough site survey

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