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16-1Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
CHAPTER 16
Project Wrap-Up
16-2Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
IntroductionProject closure and review deliverables
16-3Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Types of Project Closure
• Normal
• Premature
• Phase or Stage
• Perpetual
• Failed project
• Changed priority
14–3
16-4Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Wrap-up Closure Activities1. Getting final acceptance from the customer.
2. Shutting down resources and releasing to new uses.
3. Reassigning/releasing project team members.
4. Closing accounts and seeing all invoices are settled.
5. Delivering (handing over) the project outcomes and outputs to the customer.
6. Creating a final report and archiving the project library.
16-5Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Deliverable Acceptance
16-6Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Creating the Final Report
• Executive summary
• Review and analysis
• Recommendations
• Lessons learned
16-7Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Performance Evaluation
• Post Implementation Review (PIR)
Ask for openness
Be objective
Be future-focused
Be positive and negative
16-8Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Performance Evaluation (cont.)
• PIR typical contents:
Gap analysis
Determination of the achievement of the project goals
Stakeholder satisfaction
Benefit review
Areas identified for further development
Lessons learned
16-9Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Performance Evaluation (cont.)
Don’t forget:
• Team evaluation
• Individual evaluation/s
• Project Manager evaluation
• Contractor and Supplier evaluation/s
16-10Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Lessons Learned (Retrospectives)
Use of a facilitator
• No direct involvement or direct interest in the project.
• Perceived as impartial and fair.
• Respect of senior management and other project stakeholders.
• Willingness to listen.
16-11Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Lessons Learned (Retrospectives) (cont.)
Use of a facilitator (cont.)
• Independence and authority to report review results without fear of recriminations from special interests.
• Perceived as having the best interests of the organisation in making decisions.
• Broad-based experience in the organisation or industry.
16-12Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Lessons learned (Retrospectives) (cont.)
Don’t forget the golden questions
• What went well?
• What didn’t go so well?
• What would you do differently next time?
16-13Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Project celebration
Make sure you celebrate your success at the completion of the project.
16-14Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Key Terms• 360-degree feedback• contractor and supplier evaluation• deliverable acceptance• lessons learned• performance reviews• project closure• retrospectives • team evaluation• wrap-up activities
14–14
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