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Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Care Pack and BI Platform Project Mar 9, 2015
I.V.Rao
Mohammed Javeed
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2
Channel Services Business Intelligence Platform Phase 1
PPS Indirect Fixed Care Pack Registration Taskforce
Business CaseIndirect benefit Registration rates improved by taskforce attention Continue improving registration rates at partner level Potential indirect benefit ~$2M annual gross marginDirect benefit To drive indirect benefit, need to expand headcount
~4 HC with annual ~$400K annual cost (preventing additional cost)
Need to pull and combine data from multiple sources Need more granular partner level registration dataIT Effort Nov14-Feb15 with $102K investmentROI (Ratios): Direct benefit 1 year = $400K / $102K = 3.9 Direct benefit 3 year = 11.7 Indirect benefit = $2M / $102K = 19.6
ScopeCreate self service PPS Fixed Care Pack reporting & analysis solution in PPS Vertica-QlikView environment
5 KPIs Invoiced Care Pack orders and volumes Registered/Unregistered Care Pack rates, volumes & details Cancelled Care Pack orders and volumes Care Pack order invoice registration dates Care Pack renewals coming up 90/60/30 days29 Dimensions Time, Dates, Geography, Volumes, Amounts, Categories, Types, Groups,
Partners, Other
Data sources CAMS, ELF, PPS Vertica databaseChannel Services Business Intelligence Platform This project is a first phase towards the future E2E PPS channel services
business intelligence platform
PPS channel services orders, registration, delivery, costs, TCE, etc.
Diane Edelijn November 20, 2014
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
Data Sheet: Care Pack BI Platform Project
Project Data Sheet
PPM ID 252525
Executive Sponsor Eduardo Mata
Business Owner Andreea Ioana Olteanu
Project Start Date October 6, 2014
Go Live Date Jan 31,2015
Project End Date February 13, 2015
Financial Summary
Estimated FY14 Cost $20,000 (IT Funded)
Estimated FY15 Cost $102,000 (Business Funded)
Scope
Key Objectives
Key Risks
Key Assumptions
Methodology/Meeting Cadence
Top 5 Care Pack KPIs with 29 Dimensions
Example : Total volumes and Revenues during the past 12 months sliced and diced by product, fiscal calendar, region hierarchies, etc.
PPS Products Only (If EG products are required, extra release with funding: PPS Vertica system not setup with EG master data etc.)
Data from 1st Nov, 2013 (History loads. extra release with funding: Since deep data scrubbing needed)
Revenue Data from EDW (Data stewards believe the revenue data is more clean in EDW)
Enabling robust end user and partner reporting and analytics for indirect fixed care packs, globally.
Reporting regional care pack management at a granular business view to help reduce waste and gain time savings in the indirect fixed care pack space.
Milestone dates are based on Product backlog priority IT Project resources will be available throughout the project Project and vendor contract agreements approved Development and testing environments are available Product Owner is available at all times during the project.
Agile methodology will be used to deliver the project. Meetings :
Daily Standup (Scrum team) 15 minutes Sprint Planning 6 hours Sprint Review 2 hours Sprint Retrospective 2 hours Stakeholder weekly meeting 30 minutes Executive committee Monthly meeting 30 Minutes
Risk Mitigation Contingency Estimate Due Date
Biz Ability to dedicate resources Friday October 20, 2014
Key Deliverables
Project Team
Product Owner George Cautis
Scrum Master Mohammed Javeed Sunar - TCS
IT Portfolio Manager David Lee
Architect Bimal Hazarika
Scrum Team Swapneel, Sonali, Sohan, Padmaja
Release Manager Ritesh Vaish
6 13 20 27 3 10 17 24 1 8 15 22 29 5 12 19 26 2 9 16Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
Sprint 0 Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5 Release
Deliverable Owner
Product Backlog Product Owner
Sprint Backlog Scrum Master
User Stories Scrum Master
User Acceptance Criteria Product Owner
User Test Cases Product Owner
User Documentation/ Training Scrum Team
Release Plan Release Manager
Working Software Scrum Team
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4
Business Intelligence Platform - ScopeNo KPI Dimensions (29)
KPI # 1 Total volumes and ordered $ for Care Packs sold, excluding cancelled Care Packs.
Geography Global, Region, Sub region, Country
KPI # 2 Average registration rate for Care Packs sold more than 90 days ago, excluding cancelled Care Packs.
Time Fiscal Year, Half Year, Quarter, Month, Week, Day
KPI # 3 Volumes and ordered $ per month for cancelled Care Packs.
Type Top Config (AV), Electronic (E/ PE), Physical (A), Direct versus Indirect
KPI # 4 Average TAT between date of ordering and date of invoicing; date of invoicing and date of registration for Care Pack.
Category Business Groups, Product Groups, HW Product Line, HW Product Number, Service Groups, Services Product Line, Care Pack Product Number
KPI # 5 Upcoming Care Pack Renewals 30, 60 and 90 days prior to expiration.
Partners Assigned Care Pack, Unassigned Care packs, Registered Care Pack, Unregistered Care packs, Customer/Channel Partner, Customer/Channel Partner by region
Financial Ordered USD
Data sources: CSN ELF, WWCAMS, PPS Vertica database Other Flexible raw data reporting
NoteThis project is one of the first steps towards a future HP Inc. Channel Services Business Intelligence Platform for channel services sales orders, registration, delivery operations, costs, NPS, etc.
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5
Sprint detailsSprint 1 : Data Onboarding & Delta Loads
1. Identify CAMS Database tables required for Care PackReporting
2. Bring the required tables from CAMS Database into HPVertica Staging Database
3. Store the data in Vertica databse for Reporting purposesUAT Timeline:Dec 6, 2014 Dec 8, 2014
Sprint 2 : Build a Business layer in Vertica
1. Build consolidated Reporting tables (Fact tables)
2. Bring data from Elf Pack to HP Vertica database
3. Build QlikView Care Pack Report(s) for 2 KPIs UAT Timeline:Jan 5, 2015 Jan 9, 2015
1
2
3
Sprint 3 : QlikView Layer, Hardening Sprint and operational readiness
1. Build QlikView Care Pack Reports for remaining 3 KPIs
2. UAT Sign off by business
3. Move to Production (Test env to Prod env)
4. Go Live January 31, 2015Final UAT Timeline:Jan 19, 2015 Jan 23, 2015
Major deliverblesDatabase/Tables
Major deliverbles- Fact table(s)- 2 KPIs
Major deliverbles- Remaining 3 KPIs
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6
CAMS
Vista
Velocity
Fusion
OSS
CAMSReporting
CReST
Elf Pack
Registration Assignment Orders
Product Catalog
Consolidated Care pack reporting data
Schedule jobs
Linux Server
Flat Files
Order Management Systems
Care Pack Management Systems
EDW
Care Pack High Level Architecture
Revenue data
Direct Pull from EDW to Vertica
Operational Data Sources Apps Server Target Database Reporting
Business Users
QlikView Reports5 KPI & 31 dimensions
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7
QlikView Dashboard Demo
Demo provided by
Javeed
Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Backup slides
Care Pack and BI Platform Project PPS Indirect Fixed Care Pack Registration Taskforce Data Sheet: Care Pack BI Platform ProjectSlide Number 4Sprint detailsSlide Number 6Slide Number 7Backup slides
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