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Evaluating Public Policy
Whose Eyes...Whose Results?
Paul Scriven Former Leader, Sheffield City Council. UK.
9thApril 2013 INTAN , Kuala Lumpur , Malaysia
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Paul Scriven
Councillor Sheffield 2000 -2012
Leader of the Council 2008 -2011
National Advisor To DPM
On public services
Most Effective local
Politician in EU.
Winner Council of
Year 2010
Advisor to city
Of Yiwu ,China
Works with the Board of KPMG
UK and Carillion PLC
Works with TourismThailand
Works with LAs in
Malaysia
Works with Councils and
Public bodies in UK.
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Public policy making can be characterized as acomplex, dynamic, constantly evolving
interactive and adaptive system. The process
is stakeholder-driven. Actors are engaged in
a goal-driven decision-making process and have
a great deal of autonomy in the way they
organize their work. The process has twodimensions: a political dimension and a
production
dimension.
Public policy makingWe define public policy as a choice
that government makes in response to
a political issue or a public problem.
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Public policy making
We define public policy as a choice that
government makes in response to a politicalissue or a public problem.
This choice is based on values and norms.
Policies are aimed at bridging
the gap between these values and norms and a
situation
The process of public policy making is a
decision-centric and goal-driven process.
Decision-centric
means that the process is focused on the
decisions that must be taken.
Goal-drivenmeans that the process must have the desired
outcome and that iterations are performed
until the outcome has been produced. The final
outcome can be a compromise between the
targeted result and the imposed constraints.
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The strength of policy making is integral to the strength
of government as a whole, and that of the country at large.
When policies fail, the cost can be significant. The poll tax
was estimated to have cost the country over 20bn; the
unforeseen additional costsof introducing single farmpayments currently stand at 680m.
The National Audit Office agrees that poor policy making has
significant and widespread impacts, including:
poor quality public services;
little or no benefit delivered or not sustainable in thelong term;
sections of society excluded from benefits;
usersexpectations not met;
adverse social or environmental consequences; and/or
adverse effects on economic competitiveness
Finally, policy making incurs direct costs: 19,436 civil
servants were employed in policy delivery in 2009, while
each government department produces an estimated 171
policy or strategy documents on average each year.
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Policy Formation How, Who and Why
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UN 8 Principles of Good
Policy Making?
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PolicyOutcomes
Responsive
Transparent
ConsensusOriented
Equitable andInclusive
Effective andEfficient
Follow Ruleof Law
Participatory
Accountable
Your TurnLook at 8 principles
Of policy making
Say what happens
Here in Malaysia
State what works well
State what could be
improved and how
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The UK Journey
Policy for one problem
Regional Variations(RDA s)
Individual Budgets
Professionals
Experts
Consultation
Central team from startto finish
Smoke Filled RoomsDifferent levels ofGovt.
Citizens Panels
Digital and Data
One ParliamentDevolved Parliaments
Localism and CityDeals
Central toDevolution
Professionalto
Partnership
One size toPersonalised
Civil Servantto Co-
production
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Policy Making Around the World
Local Sandpits Collaboration Hubs USA & UK
Crowd Scouring Based on outcomes USA
Co Production Singapore, UK, USA, Scandinavia, Europe
Design led Policy Europe
What Works Centres Europe
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In The UKKPI s
Local Targets
League Tables
Benchmarking
Citizens Targets
Peer Review
Open Public Data
Collaboration
Partnership & Joint Budgets
Open Recruitment to
NED positions
Scrutiny
Citizen Ownership &
Co Production
Competition new models
Staff Training
Public Audit
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Look we are good.aren t we?
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Process V Outcome
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Great Malaysian Police Force
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Balanced Score Card
Process Measure Time to get ambulance to attend Weighted score
Outcome Number of people arrive with correct medication and
first responder treatment Weighted score
Customer Satisfaction %age of customers happy with service Weighted score
Value for Money Budget in Balance ( per capita funding) Weighted score
Total Score
THIS GIVES A ROUNDED VIEW BUT MUST BE OVER xx TIME!
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Your Turn?
Think of a service
Work out a balanced score card for it
Process
Outcomes
Public
Value for Money
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Around the world what is happening
NHS UK Family and Friends Test Trip Advisor
Open Data on outcomes Choose a hospital
USA 40% Payment on customer Satisfaction
Citizens Targets in UK and Scandinavia
ALL MOVING TO MAJOR CITIZEN INVOLVMENT
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The Policy Timeline
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What do you think are thebenefits and the risks of
involving the public in policy
making?
Why People First ?
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Why Involve the Public in Policy
Formulation?
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People Power and Budgets
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Co - Production
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What REAL Co- Production Will look Like!
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Examples of Co Production
UK Personalised Budgets in Social Care
Contacting and Service Delivery
USA Wild Animal Crowd sourcing
Netherlands ADU App.
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So what About Malaysia!
Think of a service area
What would you do to bring about co-production
How would you involve staff, experts and the public
What would be the main barriers
How would you over come these
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Final Questions!
scrivenconsulting@gmail.com
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