A Continuity Housing Webinar: The State of Readiness in the Private Sector – A Train Wreck in...

A Continuity Housing Webinar:The State of Readiness in the Private Sector

– A Train Wreck in 2015 . . . What That Means to You

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

Bo Mitchell

Ohhh

What Do YOU

Do

Right NOW

You Aren’t

Prepared

You Aren’t Prepared• Legally• Operationally• Morally:

To Protect Your Organization’s Family

of Employees

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

Bo Mitchell

Bo Mitchell911 Consulting

President

Police Commissioner (Ret.)

Bo Mitchell911 Consulting

President

Police Commissioner (Ret.)

Certified Emergency Manager

CEM, CPP, CBCP, CHS-V, CSI-ML, HSEEP, IAC, MOAB, CHSP, CHEP, CSHM, CESCO, CHCM,

CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC

Expert Consultant

• Landmark Legal Cases• Expected Settlements:

$1 Billion Each• “Failure to Plan”• “Failure to Train”

911 Consulting Clients

•GE HQ•Subway HQ•Hyatt HQ•MasterCard HQ•Rolls Royce HQ

911 Consulting Clients

•4 Colleges &

Universities•25 Secondary

37High Rises

Nationwide

37 High Rises

•San Fran•Detroit•Chicago•Atlanta

•Boston•Seattle•Phila•NYC•KCMO

Waldorf=Astoria NYC

1 WTC 7 WTC

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

POP QUIZ

Emergency Plan?

Emergency Planning in US

30%-80% SAY They Have an Emergency

Plan

BP

Costa Concordia

Fukushima Daiichi

Denial

EmergencyActionPlan?

POP QUIZ

500 +Plans Reviewed

POP QUIZ

OSHA Compliant?

POP QUIZ

OSHA Compliant:

ONE!

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

Our Belief SystemNo Longer

Applies afterBoth Crashes:

9/11 & 2008

The Disconnect

The Disconnect

•Em Services Assume Corps are Prepared.

The Disconnect

•EM Services Assume Corps Are Prepared.

Wrong!

The Disconnect• E.S Assume Corp are

Prepared. Wrong!

•Corps Assume E.S. Will Do All the Response Work

The Disconnect

• E.S Assume Corp Are Prepared. Wrong! •Corps Assumes E.S. Will

Do All the Response Work.

Wrong!

The Disconnect• E.S. Assume Corps are Prepared. Wrong! • Corps Assume E.S. Will Do All the

Response Work. Wrong!

•Train Wreck

on Nat’l Scale

CorpsConvinced: US Cavalry

Will Save Us

Corp Readiness:State of the Art

Emergency Plan?

•Called DR?•About Data?•Called EAP?•All Hazards?

• Trained Annually?•ALL

Employees?•OSHA

Compliant?

EmergencyActionPlan?

Administrators

“If We Need Help, We’ll Dial 911. They’ll Fix Our Problem.”

Emergency Services

Readiness:State of the Art

Municipalities:FunctionallyBankrupt for

20 Yrs

Especially:

2008 Recession

Manpowerin

Emergency Services

Fire Officers

Fire Officers

•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009•Lowest: Since ‘04

Police Officers

# of Local LEOs2008

# of Local LEOs2008

•All LEOs: 765,246•‘00-’08 +8%•1:400

# of Local LEOs

2011

# of Local LEOs2011

•12,000 Fired•30,000 Unfilled•Down 5.5%•First Decrease: 25 Yrs.

IACP Study

•85% $$$•98% Fcast

Cutting?

•Special Teams•Training!!!•Supervisors•Patrol

Nat’ Research

Council for Excellence in Government March 2004

Only 26% of emergency responder officials say that they are

“adequately prepared” to react to a large-scale

emergency or terrorist threat

Source: Council for Excellence in Government (CEG) survey, March 2004

65% of emergency responder officials say that they are “only somewhat

prepared”

Source: Council for Excellence in Government (CEG) survey, March 2004

The Disconnect

DisconnectEmergency Services

1. “Corps prepare & train”

2. Since 9/11, all are well prepared & well trained”

3. “Protecting people is the highest priority”

Corps

1. “All we need to do is call 911”

2. “My Corp has a Robust EAP”

3. “Since 9/11, police, fire & EMS have the best of everything”

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

America is a third-world

country when it comes to

emergency preparedness and crisis response

Why?

Biggest Threat

Denial

Denial

“There cannot be a crisis next week. My schedule is already full.”

Henry Kissinger

Assessment:Prvt Sector

Assessment

You Are Not Going to Change

Emergency Services in Your

Jurisdiction!

Assessment

So, You Have to Take

Responsibility to Get This Right.

YOYO

You’re On

YourOwn

ConvinceCorp MgmtUS Cavalry

May Not Save Us

US CavalryWill Be Late &Undermanne

d

Solution

Solution

1.Better Planning

2.Better Training

3.Exercises

You’re On

YourOwn

Why Better

Planning?

CorpCompliance

Issues

Emergency Planning

•Authorities•Who Is Covered•Responsible Party

Why We Plan

OSHAis not a town in

Wisconsin.

Required by

Federal Law

OSHA

29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply

to workplaces in general industry

except mobile workplaces such as vehicles or vessels”

Mandatory

1. OSHA Regulations

29 CFR 1910.38/.39• Emerg Action Plan• Fire Prevention Plan

2. State Fire Code

OSHA

Every Employer in US

Shall Have EAP & FPP

Without Exception

OSHA1. Em Team of Emps

2. Train Team

3. Train Emps

4. Command/Control/Communicate

5. Contractors & Visitors

6. Headcount System

7. Assembly Areas

8. SNPs

Mandatory

State/City Fire Code

Emergency Plan

Standard?

SCOTUS

Only Courts Can Set/Adopt the Standards that

Juries Use to Judge YOU.

NFPA

1600

Standard

NFPA 1600:Recognized in Law by US Congress as

the Standard.

NFPA 1600 Standard

•California•Florida

59,000,000 Live in CA & FL

1 Out of 5 Americans

New York City

•Most Robust Emergency Planning Law in the World

New York City

•Most Robust Emergency Planning Law in the World

•Inspired by NFPA 1600

DHS

Regs

NFPA

1600

Standard

& Poor’s

S&P

Resiliency

NFPA

1600

NFPA 1600

•Congress•DHS•S&P

•FDNY•California•Florida•Juries

So….

•OSHA: Shall Create/Train Plans•NFPA 1600: Contents: All Hazards

All-Hazards Planning

This Is Not Your Father’s

Fire

Plan!

All-Hazards Planning

Not Just:•Fire•Weather

All-Hazards Plan: Shall 1. Emergency Team

2. Chain of Command

3. Visitors

4. Contractors

5. Civil Disturbance

6. Disabled

7. Headcounts

8. Evacuation

9. In-Building Relo

10. AAs

11. Fire

12. Bomb Threat

13. Medical Em

14. Security

15. Perimeter Access

16. Security Aft Hours

17. Chemical Spill: In

18. Chemical Spill: Out

19. Shelter in Place

20. Suspicious Pkg

21. Suspicious Person

22. Explosion

23. Structural Failure

24. Severe Weather

25. Elevator Em

26. Power Outage

27. Water/Phone Out

28. Air Quality

29. Em Shutdown

30. Earthquake

31. Flooding

32. Pipe Burst

33. CBRNE

34. Terrorism

35. Use of FEs

36. Training

37. Drills

38. Exercises

39. Search-Seizure

40. Weapons

41. Evac Maps

42. Em Contacts

Your Plan???

1. Fire

2. Evacuation

3. Headcounts

4. Bomb

5. Chem Spill

6. Drills

7. Weather

8. Sus Pkg

9. Sus Pers

10.Pwr Out

All-Hazards Plan: Shall 1. Emergency Team

2. Chain of Command

3. Visitors

4. Contractors

5. Civil Disturbance

6. Disabled

7. Headcounts

8. Evacuation

9. In-Building Relo

10. AAs

11. Fire

12. Bomb Threat

13. Medical Em

14. Security

15. Active Shooter

16. Hostage

18. Lockout

19. Suicide

20. Bullying

21. Perimeter Access

22. Security Aft Hours

23. Chemical Spill: In

24. Chemical Spill: Out

25. Shelter in Place

26. Suspicious Pkg

27. Suspicious Person

28. Explosion

29. Structural Failure

30. Severe Weather

31. Elevator Em

32. Power Outage

33. Water/Phone Out

34. Lockdown

35. Air Quality

36. Em Shutdown

37. Earthquake

38. Flooding

39. Pipe Burst

40. CBRNE

41. Terrorism

42. Use of FEs

43. Training

44. Drills

45. Exercises

46. Search-Seizure

47. Weapons

48. Evac Maps

49. Em Contacts

Threats

4.1 MMWorkplace Injuries

AnnuallyDOJ

Threats

2 millionWorkplace Violence

Annually

DOJ

Threats

Every Day:

2 People Murdered

DOJ

Threats

Every Hour

26 Rapes DOJ

Threats

349,500

HazMat

SpillsNFPA

Threats

HazMat Spills

• 800,000 Shpmnts Daily• 60,000 Spills Yearly

• Train-on-Vehicle Collision:

Every 90 minutesDOT & EPA

Threats

10,000Sudden Cardiac

EventsAmerican Red Cross

Threats

75,000,000Adults w This Condition

1 of 3 Americans

Threats

4,690Workplace

DeathsOSHA

Threats

111,500Structural Fires

NFPA

Threats

1 Million Calls

to 911

Every DayNENA

Who is

Covered?

Who Is Covered?

1.Employees (OSHA)

2.All Occupants (Fire Code)

3.Contractors (OSHA)

4.Special Needs (ADA+)

5.Visitors (Prem Liability/FC)

6.New: DHS & S&P

Responsible

Officer?

Responsible Party?

CEOSCOTUS

CEO: Responsible Party

•Civilly•Personally•Criminally

CEO = Resp Officer

1.Does Your CEO Know This?

CEO = Resp Officer

1.Does Your CEO Know This?

2.Shouldn’t They?

CEO = Resp Officer

1.Does Your CEO Know This?

2.Shouldn’t They?

3.Wouldn’t You?

Responsible Parties

•CEO•Trustees/Directors•Sr. Ops Personnel

CEOs Indicted: 2015

•California: 2 Yr Prison Sentence•Pennsylvania: Indicted•NYC: Indicted

Alfonso Prestia

5Aug15

The New York Times

Why Better

Training?

CorpsNotoriousFor UnderTraining

We Don’t Rise to the Occasion…

We Don’t Rise to the Occasion…

We Don’t Rise to the Occasion.

We Sink to Our Level of Our Training

Why We Plan & Train

•Great plans are a smart thing.

•Training is

everything.

Training

Mandatory: OSHA

TrainingMandatory: OSHA• Train All Personnel• In Classroom• Annually & At Hire

•“Qualified” Trainer

(by Exp, Trng)

On-Screen Training

•Can Supplement

•Can Never Substitute

Police /Fire /EMTs

are not the 1st responders

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

Employees HateThis Stuff!

Bull!

National Research

85%Safety:

MOST Important

Issue at Work

National Research

•85%• Safety: MOST Important Issue at Work• More Imp than:

»Wages»Leave»Sick Days»Overtime»Union

Training

•Trained 24,000 Employees

•98.5% Confident

98.5% Appreciation

•Took “Scary” out of Discussion

98.5% Appreciation

• Took “Scary” out of Discussion

•Made Everyone Comfortable

98.5% Appreciation

• Took “Scary” out of Discussion• Made Everyone Comfortable

•Empowered All

Trainingis

Everything

Cook County Fire

Cook Co. Fire6 Dead

$4-5 Billion

One Meridian Plaza

1 Meridian Plaza

3 Dead$4 Billion

First Interstate Bank

1st Interstate1 Dead

$2 Billion

Assessment

1.Better Planning

2.Better Training

3.Exercises

Why Exercises?

TTXTabletop

Exercises

TTX

•Great Teaching•Great Selling

TTX

•Insider•Outsider•Morning

•Senior Adminis-trators•Lessons Learned

Solution

1.Better Planning

2.Better Training

3.Exercises

What Do YOU

Do

Right NOW

HDWSI

How Do We Sell

It?

ROI?

ROI

If We’re Never Hit, our ROI is Zero…

ROI

If We’re Never Hit, our ROI is Zero…Thank

God!

ROI• If We’re Never Hit, our ROI is

Zero…Thank God!

•If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!

ROI1.Protect Brand

2.Protect People

3.Protect CEO’s Posterior

4.Protect Productivity

5.Protect $$$

6.85% ID Safety

7.98.5 Love This Stuff

8. Bond Emps into Safety Culture

9. Build Emp Awareness

10. Knock Down Silos

11. Integrate Safety: Their Jobs

12. Instill Sense of Responsibility

13. Incr Emp Ownership

Conclusions

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

Our Belief SystemNo Longer

Applies afterBoth Crashes:

9/11 & 2008

DisconnectEmergency Services

1. “Corps prepare & train”

2. Since 9/11, all are well prepared & well trained”

3. “Protecting people is the highest priority”

Corps

1. “All we need to do is call 911”

2. “My Corp has a Robust EAP”

3. “Since 9/11, police, fire & EMS have the best of everything”

America is a third-world

country when it comes to

emergency preparedness and crisis response

Assessment

You Are Not Going to Change

Emergency Services in Your

Jurisdiction!

Assessment

So, You Have to Take

Responsibility to Get This Right.

YOYO

Required by

Federal Law

All-Hazards Plan: Shall 1. Emergency Team

2. Chain of Command

3. Visitors

4. Contractors

5. Civil Disturbance

6. Disabled

7. Headcounts

8. Evacuation

9. In-Building Relo

10. AAs

11. Fire

12. Bomb Threat

13. Medical Em

14. Security

15. Perimeter Access

16. Security Aft Hours

17. Chemical Spill: In

18. Chemical Spill: Out

19. Shelter in Place

20. Suspicious Pkg

21. Suspicious Person

22. Explosion

23. Structural Failure

24. Severe Weather

25. Elevator Em

26. Power Outage

27. Water/Phone Out

28. Air Quality

29. Em Shutdown

30. Earthquake

31. Flooding

32. Pipe Burst

33. CBRNE

34. Terrorism

35. Use of FEs

36. Training

37. Drills

38. Exercises

39. Search-Seizure

40. Weapons

41. Evac Maps

42. Em Contacts

Responsible Party?

CEOSCOTUS

Alfonso Prestia

5Aug15

The New York Times

Trainingis

Everything

We Don’t Rise to the Occasion…

We Don’t Rise to the Occasion.

We Sink to Our Level of Our Training

Training

Mandatory• Train All Personnel• In Classroom• Annually & At Hire• “Qualified” Trainer

(by Exprience, Training)

On-Screen Training

•Can Supplement•Can Never Substitute

National Research

85%Safety:

MOST Important

Issue at Work

ActionPlan

Where Do We Start?

Here’s Where

You Start

Here’s Where You Start

•This Is Not Your Fault•You Didn’t Know•You Are the 99%•Champion•Rare + Heroic

Here’s Where You Start

•Protect Your Family•Responsible Thing To Do•Protect Stakeholders

What Do You Need toBelieve?

What Do You Need to Believe?

•Real Threats: You•Penalties: Don’t Do Right Thing

•You’re the Responsible Party•Duty of Care•Emps Want/Appreciate This. Won’t Feel Penalized

What Do You Need to Believe?•You Will Lead •You Will Be a Hero•You Will Not Look Stupid. This Is Not Your Fault.

•You Can Report to Stakeholders: Leadership, Compliance, Due Diligence to Protect Them

ROI1.Protect Brand

2.Protect People

3.Protect CEO’s Posterior

4.Protect Productivity

5.Protect $$$

6.85% ID Safety

7.98.5 Love This Stuff

8. Bond Emps into Safety Culture

9. Build Emp Awareness

10. Knock Down Silos

11. Integrate Safety: Their Jobs

12. Instill Sense of Responsibility

13. Incr Emp Ownership

ActionPlan

Action Plan•Assessment of Your Corp’s

Current Emergency Planning + Training• Just Like Your Financial

Audits•Outside, Independent

Help for

You

Help for YOU

Copy of This

Presentation

10

Commandments

Planning

10 Commandments

Training

Continuity Housing

State of Readiness in the Private Sector:

A Train Wreck in 2015…What that Means to You.

Bo MitchellPresident, 911 Consulting

(203) 563-9999BoMitchell@911consultin

g.net

Questions?