Absence Bot for absence · the Cognitive Services Date recognition: English only Not easy to find...

BASEL BERN BRUGG DÜSSELDORF FRANKFURT A.M. FREIBURG I.BR. GENF

HAMBURG KOPENHAGEN LAUSANNE MÜNCHEN STUTTGART WIEN ZÜRICH

An intelligent bot based on Microsoft Cognitive Services

SGAICO Roundtable | 23.05.2017

Ralph Bütikofer

Absence Bot for absence.io

@Trivadis

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Introduction

Introduction

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Trivadis AG

Swiss IT Solutions since 1995

Headquater in Glattbrugg---

+ 600 Employees

CH / DE / AT / DK

14 Locations

5 MCHF R&D

Ralph Bütikofer

Business Development &

Innovation Manager

BI, Big Data & Data Science---

Trivadis since 2011

IT since 1998

Age: 40

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What we’ve done before

What we’ve done before

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ServiceDesk Bot Language Understanding

Intelligence Service

What we’ve done before

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ServiceDeskUsers Needs

Doc Search

Order new Hardware

Hardware Failure

Order new Software

VPN Issues

Windows / Office Issues

Software Order

Hardware Order

Travel Booking

Training Booking

DMS

Intranet

SharePoint Apps

Old but still active DMS…

Processes Systems

ServiceDesk

Bot

What we’ve done before

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Bot Framework

Text Analytics

LUIS

Sentiment

Score

Intent &

Entity

Or others…:

Channel(s)

AzureUser

Timestamp

Topic (Intent)

Subtopic (Entity)

Question

Answer

Sentiment Score

Question

Answer

Learn LUIS

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Use Case

absence.io

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absence.io

Founded in Munich, Germany in December 2014

Currently more than 25k users and growing

Apps available as Web GUI as well as for Android and iOS

Integrations available for

– Slack

– Jira

– Google

– Office 365 and SharePoint

API available for external integration

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absence.io

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Users Channels

Web GUI

Tablet

Smartphone

Absence.io Approval Administration

Added value for absence.io with absence bot

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Users Channels

Web GUI

Tablet

Smartphone

Absence.io Approval Administration

Absence botNew channels New channels

Added value for absence.io with absence bot

Show all absences

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Added value for absence.io with absence bot

Show all present employees

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Added value for absence.io with absence bot

Asking for someone’s absences

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Added value for absence.io with absence bot

Create new absence

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Added value for absence.io with absence bot

Create new absence

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Added value for absence.io with absence bot

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Lessons Learned & Future

Lessons Learned & Future

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Lessons Learned

Channel «Skype for Business»: only availablewithin Office 365, not yet on premise

Deposit of absence.io credentials not yet solved

– Email address not handeld ( Microsoft)

– Azure Key Vault (?)

Presentation of tables, buttons etc. not yet properlysupported in «Skype for Bussiness»

German language is not yet available for some ofthe Cognitive Services

Date recognition: English only

Not easy to find common problems because of thenovetty of the Bot Framework and the CognitiveServices (Tools, API’s, etc.)

Future

Prototype work together with absence.io ongoing tobring added value for users soon.

Fast evolution of different Cognitive Services bymany providers (Bots are still not that common bynow but will be more and more in the near future)

More channels will be connected to the Bot Framework API One app for cross platformcommunication will be possible soon

The more users are working with the bots the moreintelligent the services become (Self learning)

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Q & A

BASEL BERN BRUGG DÜSSELDORF FRANKFURT A.M. FREIBURG I.BR. GENF

HAMBURG KOPENHAGEN LAUSANNE MÜNCHEN STUTTGART WIEN ZÜRICH

An intelligent bot based on Microsoft Cognitive Services

Ralph Bütikofer

+41-58-459 50 15

ralph.buetikofer@trivadis.com

Absence Bot for absence.io

@Trivadis