Agile & ERP Development at Hallmark Chuck Quick · 2. Welcome changing requirements, even late...

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Agile & ERP Development at HallmarkChuck Quick

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• Project Start – 4th Quarter 2012

• December 2013 Master Data Release – Waterfall

– Positives

– Our Biggest Issue

• Easing our way into Agile

– KANBAN Boards

– Use of Agile Ceremonies

• January 2014 - Phase 2 Kick-off

CRM Implementation - Project History

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Phase 2 - What does Agile mean to Us

1. Our highest priority is to satisfy the customer through early and continuous

delivery of valuable software.

2. Welcome changing requirements, even late in development. Agile processes

harness change for the customer's competitive advantage

6. The most efficient and effective method of conveying information to and within a

development team is face-to-face conversation.

7. Working software is the primary measure of progress.

8. Agile processes promote sustainable development. The sponsors, developers,

and users should be able to maintain a constant pace indefinitely.

10. Simplicity--the art of maximizing the amount of work not done--is essential.

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Agile Must Dos

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FSO Team Structure

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Scaled Agile Framework at Hallmark

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• Resistance to Change– It is way BIGGER than you think

– (see "The Transition to Agile Methods Requires a Culture Shift From 'Me' to 'We'")

• KANBAN Boards & WIP Limits– Define them & Honor them

• Use of Metrics– Burn-Up Chart

– Budget Burn-Down

– Have the hard conversations up front

• Hold the correct ceremonies – Retrospectives

– Demos

Key Learnings & Challenges

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KANBAN Boards

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Metrics – Burn Up Chart

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Metrics – Budget

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Retrospective – Do I have to Go???

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Why Conduct Demos

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Agile Must Dos

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• Master Data Release - Waterfall– 15 Months to deliver value

– Nearly 30,000 Hours of Effort

– Greater than 2,100 Hours of Overtime – (7%)

• Phase 2 - Agile– Averaged 80 days to deliver value

– Greater than 40,000 Hours of Effort

– 1,025 Hours of Overtime – (2.6%)

Review

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• Agile SAP by Sean Robson

• Gartner – Agile Packaged Applications and ERP Delivery Need Planning and Flexibility to ‘Make the Elephant Dance’

• http://scaledagileframework.com/

• YouTube – Product Owner in a Nutshell

References