Air Cargo Terminal Services

L/O/G/O

Introduction to Air Transportation

AIRCARGO

UNIVERSITY OF KUALA LUMPURBACHELOR OF AVIATION MANAGEMENT(HONS.)LOT 2891, JALAN JENDERAM HULU,JENDERAM HULU, 43800 DENGKIL,SELANGOR DARUL EHSAN.

Presenters:

azmi bin abd ghani

mohd aiman bin khalid

nurni binti mohamad yusoff

wan khairul salam bin wan muslimin

Lecturer:

professor haji ahmad zahir bin mokhtar

ContentsContentsTypes of basic services offered?

In Malaysia, who are providers of air cargo?Types of freighters

What are the unique services offered by MASKargo

What is air cargo?

Who are other service providers?

What is AFAM?The trade association of air cargo in Malaysia

What are reasons for the problems?What are AFAM issues with MASKargo?

solutionsResearch methodology

1conclusion

What is air cargo?What is air cargo?

• The total volume of freight, mail, and express traffic transported by air.

• Includes freight commodities of all kinds.

Source: John G. Wensveen, Air Transportation-A Management Perspective- 6th edition, 2007Publisher: Ashgate2

What are the basic services offered by air cargo?What are the basic services offered by air cargo?

1. Inbound2. Outbound3. transshipment

3

In Malaysia, who are the providers of air cargo?In Malaysia, who are the providers of air cargo?

4

MASkargo as main player in

air cargo

What types of freighters used by MASkargo in their business?

What types of freighters used by MASkargo in their business?

• Boeing 747F– 110 tonnes

• B747P– 314 pax + 12-14 tonnes

5

What are unique services offered by MASKargo?What are unique services offered by MASKargo?

• Service– Animal Hotel – Priority Business Centre– Express Handling– i-secure– i-port

• Technology– E-Commerce– Computerized Storage and Retrieval System(CSRS)

• fully automated– German tech.

– big x-ray machine

6

Who are other air cargo service providers?Who are other air cargo service providers?

7

What are trade associations for air cargo in Malaysia?What are trade associations for air cargo in Malaysia?

Federation of MalaysiaFreight Forwarders

(FMFF)

Selangor Freight Forwarders and Logistics Association

(SFFLA)

Air Freight Forwarders Association of Malaysia

(AFAM)

Johore Freight ForwardersAssociation(JOFFA)

We focused on AFAM8

What is AFAM?What is AFAM?

• Air Freight Forwarders Association of Malaysia(AFAM).

• represents the freight forwarding industry.• Cooperate with all Government Authorities

and Autonomous Bodies.• provide cooperation and input between

AFAM members and the related Governments' Department.

Source: www.afam.org.my9

What are AFAM issues with MASKargo?What are AFAM issues with MASKargo?

• MASkargo practices double standard on their customers.– Customer that give more profit will get better

service.

• Not providing support to small companies• Emphasis too much on profit.

10

What are the main reason for the problem?What are the main reason for the problem?1. Volume of cargo manage by freight forwarders.

11

What are other reasons for the problem?What are other reasons for the problem?

2. The business objective• To get profit

3. Follow strict regulation

12

SolutionsSolutions

• Special express handling– For all

• Computerization– In business process eg: e-commerce, ordering

and custom release.• Have regular dialogue between MASKargo

and AFAM members.

13

ConclusionConclusion

MASkargo & AFAM should not focused on small issues while they have to handle large and big business in order to increase the market share of Malaysia.

14

Research Methodology.Research Methodology.

15

Visit at MASkargo KLIAVisit at MASkargo KLIA

Everybody gave full attention to Mr. Ibrahim’sexplanation on pallet used by MASkargo.

Our lecturers, Madam Zawiah and Mr. Mazalanposed with trolleys in MASkargo’s warehouse

Our group members with MASkargo’s aircraft as our background.16

Visit at MASkargo KLIAVisit at MASkargo KLIA

17

L/O/G/O