Angry Customers

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How to deal with difficult customers

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РАБОТА СЪС СЛОЖНИ КЛИЕНТИ

Попадате ли понякога на разгневени клиенти?

Случва ли се да им позволите да Ви извадят от равновесие?

Искате ли да имате готово решение за такива случаи?

Слушане

Емпатия

Готовност

Аспирация

Слушайте за същността на проблема.

Проявете разбиране.

Покажете готовност да им помогнете.

Направете всичко възможно и им го кажете.

Как се почувствахте?

Слушане

Емпатия

Готовност

Аспирация

Когато имаме готов модел можем да го адаптираме към всяка ситуация.

Когато владеем ситуацията, можем да се разберем с всеки.

Когато се разберем, разгневените клиенти остават доволни клиенти.

РАБОТА СЪС СЛОЖНИ КЛИЕНТИ

БЛАГОДАРЯ ЗА ВНИМАНИЕТО!

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