Blue Ribbon Committee -...

Blue Ribbon Committee

February 26, 2015 Kick-off Meeting

1 Blue Ribbon Committee

2

Metro Statistics

• 2,228 Metro CNG Buses • 170 Bus Routes

• 18 are Contract Lines • 2 Transitway Lines (Orange/Silver Lines) • 20 Metro Rapid Lines

• 12 Limited Stop Lines

• 16,000 Bus Stops

• 2 Heavy Rail and 4 Light Rail Lines

• 87 rail miles; 80 stations

3

Current Issues/Challenges/Opportunities

• FY 2016 Budget Stable • FY 2017 Budget Shortfall

• Expo and Gold Lines Extension Openings

• Possible shortage of buses

• CNG tanks expiring • Lack of funding to fulfill options

• Ridership decline (7.6%)

• Strategic Bus Network Plan • Comprehensive Operational

Analysis • “Speed up” the service/OTP

4

Metro Bus Average Weekday Ridership

Exposition Transit Corridor Phase 2

6

Gold Line Foothill Extension

Foothill Transit Overview

LA Metro Blue Ribbon Committee| February 26, 2015

Foothill Transit Overview • Fleet Size: 330 Clean Energy Buses

– 315 Compressed Natural Gas – 15 Electric (Proterra)

• Routes: 36 Local and Express routes • Area served: 327 Square miles of the San

Gabriel and Pomona Valley • Ridership: More than 48,000 a week, and

approximately 14 million a year

2

Foothill Transit System Map

3

Comprehensive Operational Analysis • Looked at the area demographics • Customer surveys

– 11,723 on-board surveys – 1,206 phone surveys

• Recommendations based on demographics, survey results, and different levels of budget constraints

4

Desired Foothill Transit Improvement – All Riders

Nelson\Nygaard Consulting Associates, Inc.

0% 5% 10% 15% 20% 25% 30%

More Frequent Service

On-Time Performance

Buses RunEarlier/Later

Lower Fares

Faster Service

Cleaner Buses

Other

Nothing

5

Initial COA Recommendations • Core improvements • Gold Line Integration • Regional service area enhancements

6

Recommended Core Improvements • Improve frequencies on core lines during off

peak and weekends – Lines 187, 280, 291, 486, and Silver Streak

• Maintain at least 30 minute frequencies during the weekday and weekends for all lines

• Increase span of service on weekdays and weekends

7

Gold Line Integration • Split the 187 into two routes at the Azusa Gold Line Station

– Line 187A Pasadena to Azusa Gold Line Station – Line 187B Montclair Transit Center to Azusa Gold Line

Station • Extend or realign routes to connect to Gold Line Stations

– Line 272 West Covina to Duarte Station – Line 280 Puente Hills to Azusa Station – Line 284 Glendora/ West Covina to Citrus Gold Line Station – Line 488 Plaza at West Covina to Citrus Gold Line Station

• Increase frequency to meet demand • Increase the span of service to match the Gold Line

schedule

8

Regional Service Area Enhancements • Regional subareas

– Pomona – West Covina – Puente Hills Mall – Commuter Routes

• Streamline routes, more direct trips • Improve connectivity and transfers • Reduce duplication of services • Fill unmet needs as determined by the public

outreach process

9

Upcoming Service Modifications • Silver Streak

– 20 to 15 minute headways between peak – Extend route to Staples Center

• Possible transition of LA Metro Lines 190/194

10

Foothill Transit Core Service Area

Area of Opportunity for

Service Coordination

Opportunities for Improved Coordination

11

Thank You

12

BRIEFING ON LADOT TRANSIT OPERATIONS

BLUE RIBBON COMMITTEE FEBRUARY 26, 2015

1

LADOT Transit Services Group

• Made up of the following three (3) divisions and division heads:

• Transit Operations – Corinne Ralph • Transit Development – Phil Aker • Specialized Transit and Grants – Kari Derderian

2

LADOT Transit Services Group Highlights

• LADOT Transit Services Group has operated

transit services in the City for approximately 30 years.

• Second largest transit operator in Los Angeles County (after Metro) with a fleet of over 350 vehicles.

• LADOT’s bus fleet is 100% clean fueled.

3

LADOT Transit Services Group Highlights

• Annual operating budget of approximately $100 million.

• Employs approximately 800 full time equivalent (FTE) workers (including contract staff).

4

Overview of LADOT Transit Operations

• LADOT operates a variety of transit services to

meet the needs of residents and visitors. • Commuter Express features 15 routes that

connect suburban residential areas to work sites in and outside of Downtown Los Angeles.

• DASH features five routes in Downtown LA and 26 DASH routes throughout the rest of the City that provide convenient intra-community trips via transit at an affordable price.

5

Overview of LADOT Transit Operations

• LADOT also operates Cityride curb-to-curb dial-a-ride services and discount taxi service for older adults and persons with disabilities (Specialized Transit Division).

• Finally, LADOT operates a Charter Bus Program that provides bus trips to older adults and youth groups for educational and recreational purposes(Specialized Transit Division).

6

LADOT Bus Fleet

• As previously discussed, LADOT’s fleet of Commuter Express and DASH buses are 100% clean fueled.

• All Commuter Express buses are powered by compressed natural gas (CNG), while DASH buses are fueled by CNG or propane.

• LADOT is also pursuing new zero emission bus technology such as pure electric and hydrogen fuel cell.

7

LADOT Bus Fleet

•

8

Electric Bus

9

Overview of LADOT Transit Operations

• LADOT competitively contracts for all of its transit services in order to increase efficiency and maximize service to the public.

• The buses are owned by the City and the contractor(s) provides the facility and the labor to operate the service and maintain the vehicles.

• LADOT currently contracts with two companies, MV Transportation and Veolia Transportation, to operate our transit services.

10

Overview of LADOT Transit Services

• LADOT staff in the Transit Operations Division monitors the contractor provided services to ensure performance is in compliance with requirements of the contract.

• LADOT maintenance support staff ensures that the City owned buses are being maintained to the highest level as required in the contract.

11

Overview of LADOT Transit Services

• LADOT Transit Operations uses performance metrics to measure the quality and effectiveness of the services being provided.

• We use a comprehensive, web-based data management database system to collect and compile all of the required reporting information from the contractors.

12

Customer Service

• LADOT Transit strives to provide highest quality of service to our customers.

• LADOT operates its own Transit Store in the LA Mall under City Hall East. (We’re moving to a larger space there in Spring, 2015)

• LADOT’s Commuter Express and DASH transit services maintain a high customer satisfaction rating of approximately 90%.

13

Customer Service

• LADOT Transit has full-time contracted transit store staff that that receive customer complaints and suggestions.

• All customer complaints and suggestions are entered into LADOT Transit’s comprehensive web-based complaint information system.

• LADOT Transit has a 72 hour turn around time for all complaints to be addressed. Complaints are sometimes used as a trigger to initiate service improvements.

14

• Sample of LADOT Transit’s web-based complaint form

15

Technology

• LADOT Transit has embraced new technological enhancements to improve service to our customers and to make it easier for us to monitor service quality.

• Our real-time bus arrival information system,

which uses GPS to let riders know in real-time when their bus is expected to arrive, is one such improvement.

16

Real time bus information @ Ladotbus.com

… track your bus! 17

18

Using GPS data to improve on time performance

19

20

Technology

• LADOT Transit also uses technology and social media to disseminate service information to our riders and to the general public quickly and efficiently.

• Examples include video screens in all buses, a dedicated LADOT transit website, use of email blasts, Twitter, Facebook, Instagram, YouTube, Google Maps, etc.

21

On-board screens for updates and LADOT media

22

Ladottransit.com

23

LADOT Transit on Twitter

24

Technology

• LADOT Transit also uses technology to increase customer convenience in purchasing and use of transit passes.

• LADOT Transit is part of the regional TAP transit smart card network and features its own TAP card designs.

• LADOT Transit was the first transit agency in the region to launch a demonstration of new mobile ticketing technology in February, 2015.

25

Technology

• LADOT Custom TAP Cards

26

Mobile Ticketing

27

Conclusion

• Thank you for your time.

• Any questions?

28