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© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and
service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
CALNET 3: Contract overview
Version 1.3
CALNET 3: Contract overview
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Covered topics
• CALNET 2 to CALNET 3 comparison • Contract overview • Transition plan • Authorization To Order (ATO) • Billing • Tools • Resources & support
• Glossary • Additional training • Questions and answers
CALNET 3: Contract overview
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CALNET 2 to CALNET 3 comparison
CALNET 3 • 2 IFBs covering 12
categories/subcategories awarded to AT&T • IFB-A: 1.1 - 1.5 contract end 06/30/2018 +
(2) 1-yr extensions
• IFB-A: 1.6 contract end 06/30/2017 + (3) 1-yr extensions
• IFB-B: 2-7 contract end 06/30/2018 + (2) 1-yr extensions
• Different Ts & Cs (General Provisions – Telecommunications)
• More tracking requirements • ICB and IPR potential for all
CALNET 2 • 2 Modules/MSAs awarded to
AT&T • All local core and LD Data
• LD voice and call center
• 5 Years +2 • Various small subcontractors • ICB and IPR potential for all
CALNET 3: Contract overview
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CALNET 2 to CALNET 3 comparison (continued)
CALNET 3 • AT&T owned & managed
equipment/service bundles • Professional services as
directly related to a service • CMAC • Dedicated support CSSC, SOCC • Dedicated GCSC (greater focus
on IP-based products) • SLAs
CALNET 2 • Extensive list of network
supporting equipment (routers, video, phones)
• Customer owned equipment • AT&T owned and managed
equipment • Wiring (structured cable and
wiring availability) • Some professional services • CMAC • Dedicated support CSSC, SOCC • SLAs
CALNET 3: Contract overview
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CALNET 2 to CALNET 3 comparison (continued)
CALNET 3 • MFN (“public customers” for
“substantially similar services”)
• IFB-A and IFB-B ATO • NO term commitment
• NO service exclusivity
CALNET 2 • MFN (“public customers” for
“substantially similar services”)
• MSA1 ATO & MSA2 ATO • Co-term with 2-year term liability for
non-state public entities
• Service exclusivity
CALNET 3: Contract overview
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CALNET 3 contract overview
• Continued coverage for existing services • High speed optical services (SONET Point-to-Point, GigaMAN, OpteMAN, OpteWAN,
AT&T Switched Ethernet, EPLSWAN)
• Enhanced data services (MPLS (AVPN), VPN (ANIRA), Managed Security Services (MSS), and VoIP)
• Unified Messaging
• “Enhanced Centrex” features
• Managed internet service
• Availability for new services • Unified Communications (UC)
• Managed service bundles
CALNET 3: Contract overview
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Transition overview
• Transition types • Transition phases • Transitioning timeline
CALNET 3: Contract overview
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Transition types
• CALNET 2 to CALNET 3 rate conversion • Rate conversion only
• Physical conversion – required to move the service to new rates
• Managed AVPN
• VDNA® (TBD)
• Customer involvement/impact • Product dependent
• Agency IDs, Bill Payer Number (now called Billing Account Number) and some Billed Telephone Numbers will change
CALNET 3: Contract overview
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Transition phases
• Previous phases • Transitions began 07/14/14
• Agencies transitioned
• E-Rate customers
• Non-exempt state agencies
• Date ATO signed, if applicable
• Current phase • Manual transition efforts
• Cleanup
• Product-based
• May require small service order freeze windows
CALNET 3: Contract overview
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Transitioning timeline
• CALNET 2 was scheduled to expire 01/29/14
• CALNET 2 modules 1& 2 extended through 01/29/18*
• CALNET 2 services will only be available for those services that are not available on CALNET 3.
• AT&T shall have the right to continue providing CALNET 2 services available on CALNET 3 for a limited transition period through 06/30/16
* Details can be viewed in the Contract Amendments page.
CALNET 3: Contract overview
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Using CALNET 3
• Who can use CALNET 3? • How do they order? • State agencies
• Non-state agencies
• ATO process
CALNET 3: Contract overview
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Who can use CALNET 3?
• State – non-exempt agencies • State – exempt agencies • Non-state agencies
CALNET 3: Contract overview
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How do they order?
• State agencies – non-exempt • All state non-exempt agencies are required to order off the CALNET 3 contract and
will automatically transition to CALNET 3
• Standard Form 20 (http://marketing.dts.ca.gov/calnet3/) is required for procuring new services
• State agencies – exempt • All state exempt agencies are NOT required to order off the CALNET 3 contract but
existing CALNET 2 services will automatically transition to CALNET 3 unless the agency disconnects the CALNET 2 service before their CALNET 3 transition date
• Follow their department ordering procedures
CALNET 3: Contract overview
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How do they order? (continued)
• Non-state agencies (federal & local government) • Authorized agency list – are you on it??
• http://www.otech.ca.gov/xls/stnd/Auth_Agency_List.xls
• If not, non state agency service policy form is required
• If yes, an Authorization To Order (ATO) is required (CAMS or paper)
CALNET 3: Contract overview
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CAMS ATO process
• Account team completes ATO in its entirety in CAMS (https://cams.technology.ca.gov)
• Submits to customer for electronic signature • Submits signed ATO to CCSO via CAMS • Upload supporting documentation via CAMS
• CCSO team logs ATO on ATO tracking log • CCSO submits to state for approval
CALNET 3: Contract overview
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Paper ATO process
• Account team completes ATO in its entirety • Submits to customer for signature • Submits signed ATO & supporting documentation to CCSO • CCSO team logs ATO on ATO tracking log • CCSO submits to state for approval
CALNET 3: Contract overview
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Billing
• AT&T Billing ConsolidatorSM (formerly called ACUSSM) • CALNET 2 platform vs. CALNET 3 platform • Transitioning across platforms • Billing media
CALNET 3: Contract overview
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AT&T Billing Consolidator
• AT&T Billing Consolidator (formerly ACUS = AT&T Custom User Solution)
• All AT&T CALNET 3 services included • Core services (Centrex, private lines, etc.)
• Usage (local/long distance, toll free, etc.)
• Calling cards
• Conferencing
• Interactive Voice Response (IVR)
• Non-integrated services
• Internet
• Non-contracted services
CALNET 3: Contract overview
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AT&T Billing Consolidator (continued)
• Online access • Invoice history • Multiple user access flexibility • Secure password-protected site • Support • Specialized leader-led training
• Onscreen help
• CALNET Technical Support Team
• CalnetTechSupport@att.com
• 877.9.CALNET
CALNET 3: Contract overview
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CALNET 2 vs. CALNET 3 platform
• Same url with mirrored access for both contracts • Application and invoice have been simplified. • New reports have been added. • Agency User Details
• Enhanced Data Stream (EDS) Agency Report
• New download functionality has been added. • .pdf files
CALNET 3: Contract overview
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Transitioning across platforms
• Account conversion • Bill Payer Number (BPN) renamed Billing Account Number (BAN)
• Billing Telephone Number (BTN) may change
• Agency ID will change
• Transition period • Unpaid balances
• CALNET 3 invoices will begin new
• CALNET 2 invoices must be paid to $0
• Historical reference • Switch Contract option
CALNET 3: Contract overview
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Billing media
• Online access • Complete bill detail
• Download complete .pdf
• Download remittance slip only
• Download bill sections to Excel
• CD will no longer be available
• Enhanced Data Stream (EDS) • Electronic only (not delivered on CD)
• Paper
CALNET 3: Contract overview
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Tools
• BusinessDirect® portal • Trouble Ticketing and Reporting Tool (TTRT) • Network management • Feature management
CALNET 3: Contract overview
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BusinessDirect® portal
• A single, unified site for eServicing tools • Maintenance
• Network management
• Access to private website portal
• Industry-standard security that includes: • Secure sockets layer (SSL) encryption
• Servers housed in state-of-the-art data centers
• A mirror-image production site for disaster recovery
• Extensive online support, including tutorials, recorded training, and traditional help functions
CALNET 3: Contract overview
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Trouble Ticketing Reporting Tool (TTRT)
• Report trouble and track its resolution quickly • Benefit from automated tests to determine the source of troubles • Schedules test up to 72 hours in advance • Take action! • Open/close tickets
• Escalate/contest tickets
• Interactive near real time notes, review and respond to the techs working your ticket
• Release date to be determined
CALNET 3: Contract overview
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Network management
• VitalNet®: A simple network management protocol (SNMP)-based network monitoring and reporting tool that delivers performance management for a broad range of devices, services, and technologies • Real-time event analysis
• Web console monitoring
• Network planning
• Network alarm notifications
• Remote testing
• Custom reporting
CALNET 3: Contract overview
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Feature management
• VDNA®: a network-based, fully hosted VoIP solution that offers customers a full range of advanced calling features, applications & management tools for employees and remote users on the BroadSoft platform • Unlimited LD and US local
• Administrator and end-user portals on BusinessDirect & Premier
• UC features such as Single Number Reach, Locate Me, Outlook Integration & Click to Dial
• Auto attendant-virtual receptionist
• Conference call on demand
• Common platform for fixed, remote and mobile workers
• Control calls, perform moves, adds, changes via easy to use web portal
• 911 move detection
CALNET 3: Contract overview
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Feature management (continued)
• AT&T Unified Communications Voice (UC Voice): a feature-rich, cloud-based IP telephony solution • Takes advantage of the Cisco Hosted Collaboration Solution (HCS) platform
• A rich array of PBX/IP telephony features
• IP phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP
• Single Number Reach on wired and wireless devices to reduce missed calls
• Unified messaging in a single mailbox
• Presence to check availability of important contacts
• Collaboration tools for on-demand conferencing
• Seamless multi-tasking
• Multi-device access on select desktops, laptops, tablets and smartphones
CALNET 3: Contract overview
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Resources & support
• Trained and experienced personnel • Sales and Marketing • Government / Education / Healthcare
• Customer Sales Support Center & Client Support Specialist • Service Assurance Centers • CALNET3 Life Cycle Management Team • Contract support
• Service delivery
• Operations
CALNET 3: Contract overview
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Sales & Marketing: Government / Education / Healthcare
• ~ 510 employees
• Account Managers
• Application Sales
Managers
• Technical Sales
Managers
• Executive Sales
Directors
• Sales
Representatives
• Sales Support
Managers
• Sales Senior VP
• Regional VP’s
CALNET 3: Contract overview
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Customer Sales Support Center & Client Support Specialist
• ~ 300 employees
• Area Managers
• Ordering
Service
Representatives
• Provisioning
Specialists
• Billing Service
Representatives
CALNET 3: Contract overview
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Service Assurance Centers
• ~ 150 employees • Area Managers
• SLA
• Administrators
• System
Administrators
• Network Design
Engineers
• Sr. Project
Managers
• Sr. Requirements
Managers
• Service Executives
• Sr. Business
Management
• Quality/M&P/
Process Managers
CALNET 3: Contract overview
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Life Cycle Management Team
• ~ 30 employees
• Sr. Quality/M&P/Process
Managers
• Service Executives
• Sales Account
Management
• Project Management
• Sr. Technical Architects
• Sr. Technical Directors
CALNET 3: Contract overview
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Resources & support contact information
• External website for customers: http://www.att.com/calnet3 • AT&T Billing Consolidator: https://singlebill.att.com • BusinessDirect: http://www.businessdirect.att.com • CAMS: https://cams.technology.ca.gov/ • PMAC list: http://dts.ca.gov/pdf/stnd/RFQP12-
001CategoryChart.pdf • CALNET 3 Ticketing Center: 855-890-5615 • CALNET 3 Support: 877-9-CALNET (877-922-5638) • CALNET 3 Training: CalnetTraining@att.com • CALNET 3 Technical Support: CalnetTechSupport@att.com • TTRT (when available)
CALNET 3: Contract overview
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Glossary • ADUC Average daily usage charge
• AMUC Average monthly usage charge
• ATO Authorization to order
• BAN Billing Account Number
• BPN Bill Payer Number
• BTN Billed Telephone Number
• BusinessDirect Web based portal for ordering, maintenance, network management, etc.
• CAMS CALNET Application and Management System
• CMAC AT&T California Major Account Center
• CMS Centrex Management Service
• CCSO AT&T CALNET Contract Support Organization
• CSSC AT&T Customer Sales and Support Center
• E-RATE Federal program which provides discounts to schools & libraries to obtain affordable telecommunications and internet access
• EDS Enhanced Data Stream
• GCSC Global Customer Service Center
• ICB Individual case basis
• IPR Individual price reduction
• MFN Most favored nation
• MSO Mechanized service orders
• OOF Out of franchise
• RFP Request for proposal
• SPOC Single point of contact
CALNET 3: Contract overview
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Additional training
• http://att.com/calnet3 • How to enroll in a class • http://www.attcalnettraining.com
• Email CalnetTraining@att.com
• Provide preferred dates/times and attendees
• Training topics • AT&T Connect®
• AT&T Billing ConsolidatorSM
• BusinessDirect®
• VoIP
CALNET 3: Contract overview
Questions and answers
CALNET 3: Contract overview
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