Canadian Hard of Hearing Association CASLPA 2006 Can You Provide What Consumers Need?

Canadian Hard of Hearing Association

CASLPA 2006

Can You Provide What Consumers

Need?

Canadian Hard of Hearing Association

What is CHHA?

• Founded in 1982• National voice of hard of hearing and

deafened persons• Mission:

– Raise awareness– Promote integration– Remove barriers

Canadian Hard of Hearing Association

Some of our Projects…

Youth Leadership Development

Working and Coping with Hearing Loss

Remote Real-Time Captioning Project

Community Based Conflict Resolution Project

Television Captioning Study

National Access Awareness Project

Branch Access Persons Project

Post-Secondary Education Project

National Education Seminar

Canadian Hard of Hearing Association

And today’s subject…

The 2005 Hearing Health Care Professional and Consumer Surveys…

Objectives:Identify the barriers faced by Hearing Health Care Professionals (HHCP)Identify the barriers faced by ConsumersIdentify resources required to meet the needs

Canadian Hard of Hearing Association

What it will do…

Forge links with CASLPA, CAA, and CHIPSIdentify the needs of HHCPs and ConsumersDevelop resourcesHelp HHCPs build an interactive relationship with their clientsHelp clients learn to help themselves

Canadian Hard of Hearing Association

Key Findings

Canadian Hard of Hearing Association

Responses

Canadian Hard of Hearing Association

Responses by

Canadian Hard of Hearing Association

How Important is…

Canadian Hard of Hearing Association

12%

5%

5%

6%

16%

16%

18%

28%

30%

31%

46%

46%

64%

0% 20% 40% 60% 80%

Other

Poor or un-enforced building codes

Human rights violations

Access to public buildings

Lack of social, sports and recreational services

Lack of skills to request improved accessibility

Communicating on the telephone

Lack of visiblity by groups / agencies

Poor knowledge of financial support available

Hearing Health Care Providers do not have the time

Lack of awareness of technological supports

Lack of awareness by public policy and law makers

Insufficient income

*.

• Lack of support groups / professionals in community

• Lack of awareness from the general public

• Lack of funding

What are the top three obstacles your clients face?*

Important to Remember?

Canadian Hard of Hearing Association

     How Can You Help Clients Access Information?

Canadian Hard of Hearing Association

Level of Knowledge

Canadian Hard of Hearing Association

♫ Ain’t got no Satisfaction ♪

More attention to clients’ problems Give them the time they need Look after the details Remind clients often of the critical points Provide literature and referrals to help

them cope Refer them to CHHA

Canadian Hard of Hearing Association

In one ear and out the other – what do patients remember?

By Robert H. Margolis

www.audiologyincorporated.com/ai_wpr.htm

What do Patients Remember?

Canadian Hard of Hearing Association

AUDIOLOGISTS ARE IMPORTANT!

You play a crucial role in what the client does nextYou know what consumers needYou are a source of information about local needs, availability and resourcesYou can advocate at professional levels for change to service delivery models and to standards in certification

Canadian Hard of Hearing Association

What you need to do…Make the delivery of the educational kits standard practice within your office, clinic or

hospitalAdvocate at the professional level for change to the service delivery models taught to you in Universities – set the tone for higher standards Accept nothing but excellence from your own client relationship skillsInsist upon ensuring an interactive relationship with each one of your clients

Canadian Hard of Hearing Association

What’s next???

Development of partnerships between consumers and professional groupsDevelopment of the Hearing Awareness

Education KitIncreased involvement of manufacturers

and hearing instrument providersSetting of standards that demand quality

Canadian Hard of Hearing Association

AND NOW….

QUESTIONS ANYONE???

Canadian Hard of Hearing Association

Information? Please contact:

Michel David, Project Coordinator

Canadian Hard of Hearing Association

2435 Holly Lane, Suite 205

Ottawa, ON K1V 7P2

(Voice) 613-526-1584; (TTY) 613-526-2692

(Fax) 613-526-4718

(Canada Toll Free) 1-800-263-8068

e-mail: mdavid@chha.ca

web site: www.chha.ca