CHAPTER 14 Patient Education 14-2 Learning Outcomes (cont.) 14.1 Identify the benefits of patient...

CHAPTER

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14Patient Education

Learning Outcomes (cont.)

14.1 Identify the benefits of patient education and the medical assistant’s role in providing

education.

14.2 Describe factors that affect learning and teaching.

14.3 Implement teaching techniques.

14.4 Choose reliable patient education materials used in the medical office.

Learning Outcomes (cont.)

14.5 Explain how patient education can be used to promote good health habits.

14.6 Describe the types of information that should be included in the patient information packet.

14.7 Describe the benefits and special considerations of patient education prior to surgery.

Introduction

• Health education = lifelong pursuit

• Encourage and teach healthy habits and behaviors

• Medical assistants– Recognize and overcome roadblocks to

education– Become comfortable with teaching– Lead others to their highest level of health

The Educated Patient

Takes a more active role in medical care

Is often more compliant with treatment programs

Is better informed about how to maintain a healthy state

The Educated Patient (cont.)

• Benefits to the medical office– Satisfaction

– Follows instructions

– Less likely to call with questions, so staff spends less time on the telephone

• Medical assistant participation in patient education– Place of employment and scope of practice

– Awareness of patient understanding and needs

Apply Your Knowledge

What are the results of patient education?

ANSWER: Patients can take a more active role in their health care. They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice.

Learning and Teaching

• Learning

Knowledge

Behaviors

Skills

• Domains of learning

Cognitive

Affective

Psychomotor

Match the following:

Cognitive

Affective

Psychomotor

Sylvia is taking her medications correctly

Sylvia understands the effect of her diabetic diet.

Sylvia started exercising to help her keep her diabetes under control.

Sylvia has a positive attitude about her ability to control her diabetes.

Sylvia is able to recall information about diabetes.

Sylvia is motivated to learn.

ANSWER:

Teaching Techniques

• Types of teaching Sensory – Behaviors(affective domain)

Factual – Knowledge(cognitive domain)

Participatory – Skills(psychomotor domain)

Teaching Techniques (cont.)

• Factual Teaching– Provides details– Supported by written

materials

• Sensory Teaching– Physical sensations they may feel– All five senses may be involved

Teaching Techniques (cont.)

• Participatory teaching– Describe a technique

– Modeling • Demonstrate the

technique

• Patient then performs a return demonstration

• Verify understanding

Cultural and Educational Barriers

• When providing new materials consider – Cultural background– Age– Medical condition and emotional state– Learning style, educational background– Disabilities– Religious background – Readiness to learn

Return demonstrations are part of factual teaching.

Sensory teaching tells the patient what he will feel during a procedure.

Factual teaching provides the patient the what, when, and why.

Modeling is teaching a new skill through observation and imitation.

True or False? ANSWER:

participatory teaching.

• Brochures, Booklets, and Fact Sheets

– Explain procedures

– Provide information about specific diseases and medical conditions

– Provide information to help patients stay healthy

Patient Education Materials

• Practical health care tips

• Updates on office policies

• Information about new diagnostic tests and equipment

• News about office staff

Printed Materials (cont.)

Educational NewslettersEducational Newsletters

A valuable aid for referring patients to appropriate agencies

Printed Materials (cont.)

Community-Assistance Directory

Mealson

Wheels

Mealson

Wheels

DayCare

Centers

DayCare

Centers

MedicalServicesMedicalServices

Many physicians arrange seminars and classes for their patients.

DVDs and videotapes – effective for educating about complex subjects and procedures

Visual Materials

Visual Materials (cont.)

Health organizations and associations also provide

health information.

Libraries and patient resource rooms have a variety of educational

materials.

Visual Materials (cont.)

• Online health information – Check credibility of

website– Develop a list for the

patient

• Education plan – Education needs– Outline– Resources– Teach – Evaluate

List resources that are available to provide patient education materials.

ANSWER: Community resources for patient education include libraries and patient resource rooms, online resources, community resources such as home health, and health-related associations such as the AHA.

Promoting Health and Wellness Through Education

• Consumer Education – increased awareness of good health practices

• Ways to achieve good health

– Develop healthy habits

– Protect self from injury

– Take preventive measures

Regular Exercise

Adequate Rest

Healthy Habits

Good Nutrition

Balance

Work Leisure

No Smoking

Limit Alcohol Intake

Healthy Habits (cont.)

Protection from Injury

• Safety measures

• Proper use of medications– Do not change dosage

– Do not mix medications

– Report unusual reactions

– Tell doctor about any OTC medications

Preventive Measures

Three levels of preventive health care

1. Health-promoting behaviors

2. Screening 2. Screening

3. Rehabilitation 3. Rehabilitation

Adopting healthy habitsPatient education

Diagnostic testing

Maintain function

Categorize each of the following behaviors as a first, second, or third level of prevention.

Tuberculin skin test

Daily exercise

Adopting healthy eating habits

Annual mammograms

Stroke rehab program

ANSWER::

The Patient Information Packet

• Benefits for patients– Improves relationships between the office and

patients

– Provides important information about office policies and staff roles

• Office hours

• Scheduling appointments

• Payment policies

The Patient Information Packet (cont.)

• Benefits for office staff– Marketing tool

– Aid to running office smoothly

– Saves time answering questions

– Use to acquaint new staff members with office policies

• Introduction to the office

• Physician’s qualifications

• Description of the practice

• Introduction to the office staff

Contents of the Information Packet (cont.)

Materials should be written at a sixth-grade reading

• Office hours

• Appointment scheduling

• Telephone policy

• Payment policies

• Insurance policies

• Patient confidentiality statement

• Other information

Distribution of Patient Information Packet

• Give the packet to new patients

• Mail the packet to patients

• Refer patient to office website

Following their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit. How can this information be made available to the patients?

ANSWER: Add this information to the patient information packet and also placed on the office website.

Patient Education Prior to Surgery

• Vital to successful outcomes

• Medical assistant– Support and explanations– Verify patient understands information given– Document

• Informed consent – Signed – Placed in medical record

Increases satisfaction

Reduces anxiety and fear

Reduces use of pain medication

Reduces complications following surgery

Reduces recovery time

Preoperative Education

Helping Relieve Anxiety

• Repeat and reinforce

• Stress the positive

• Involve family members

• Provide contact information

• Be reassuring

• Verify understanding

What are the benefits of preoperative education for the patient?

ANSWER: Preoperative education is important to the success of the procedure. It helps reduce anxiety and fear, use of pain medication, postoperative complications, and recovery time.

Right Answer!

In Summary

14.1 Patients benefit from patient education because it can help them regain their health and independence more quickly.

The medical office also benefits because patients will be less likely to call the office with questions.

Educated patients take a more active role in their medical care.

In Summary (cont.)

14.2 Learning occurs in three domains: knowledge,behaviors, and skills.

The patient must be able to recall the information, have the right attitude and be motivated to learn, and then implement the skills needed to demonstrate that the knowledge is retained.

In Summary (cont.)

14.3 Teaching methods and formats are adjusted for the best possible result depending on patient need and level of understanding.

The best possible education plan comes from knowing your patient and his needs and abilities, as well as the goal of the

instruction.

Always assess your instruction at its completion and revise the plan as needed.

In Summary (cont.)

14.4 There are a variety of types of patient education materials in medical offices.

Using already-completed print or electronic patient instruction sheets, ensuring that

Internet sources are credible, and obtaining assistance from other healthcare team members are all methods of ensuring reliability of educational materials.

In Summary (cont.)

14.5 Patient education promotes good health by teaching patients the importance of

developing healthy habits such as eating properly and exercising regularly.

In Summary (cont.)

14.6 The contents of the patient’s information packet should include an introduction to the medical office, the physician’s qualifications, a description of the practice, an introduction to the staff, office hours, appointment

scheduling, telephone policies, payment and insurance policies, a confidentiality statement, and other pertinent information.

In Summary (cont.)

14.7 Educating patients prior to surgery is vital to a successful outcome and involves

instructing them on proper procedures before surgery and also having the patient sign a surgical consent.

Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.

~ Florence Nightingale

End of Chapter 14

CHAPTER 14 Patient Education 14-2 Learning Outcomes (cont.) 14.1 Identify the benefits of patient...

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