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Chapter 3, 3.4. Resolving Consumer Problems. Appeasement, not anger. Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment 4) Explanation of what is wrong 5) How you want problem resolved . The Complaint Process. - PowerPoint PPT Presentation
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Chapter 3, 3.4Resolving Consumer Problems
Appeasement, not angerThings you might need:1) date/locale of transaction2) Description of product, be specific!3)Price and method of payment4) Explanation of what is wrong5) How you want problem resolved
The Complaint ProcessStep 1: Return to the store
Speak to sales person, ask for resolution
Step 2: Ask for a manager
Step 3: Write the company
Ask for restitution
Don’t be emotional
Ask for restitution
Step 4: Contact a consumer group
Step 5: File suit
Consumer Organizations Better Business
Bureau (BBB) Nonprofit Resolves disputes between
consumers and sellers Keeps a file of complaints Educates consumers by
providing information Promote honest selling
practices
BBB has no legal power to enforce any decision
Other Ways To Resolve Issues
ARBITRATION MEDIA HELP
Decision is binding and enforceable
Can help bring light to an issue and ensure speedy resolution
What Has The Government Done To
Help?Truth-In-Information Act
Requires businesses to supply accurate and honest information and instructions
Other Useful InformationCOOLING OFF PERIODS
ATTORNEY GENERAL/ CONSUMER AFFAIRS
3 days to back out if signed in your home
Enforce consumer protection laws, register a complaint with them
Court—Your LAST ResortSmall claims court can handle cases up to
$10,000.1) No lawyer needed.2) Court costs are low.3) Quick resolution.
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