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Charles Rutenberg RealtyNew Agent OrientationThursday, April 9th 2015
WELCOME
Charles Rutenberg Realty
Founded in 2000by
John Nestor
Where we are:New YorkIllinois
Florida
Florida
OrlandoNov 2006
ClearwaterJan 2000
Ft. LauderdaleDec 2004
Illinois
ChicagoAug 2012
NapervilleAug 2005
New York
Manhattan
Long Island
Why Are You Here?
Introduce you to: Staff Owners Sister companies Preferred vendors
Share what we offer our agents
Office policies & procedures
Building policies & usage
Answer any questions at the end
Our Charities:
Coalition for the Homeless www.centralfloridahomeless.org
Shriner’s Hospitals for Children www.shrinershospitalsforchildren.org/
Coalition for the Homeless of Central Florida
Coalition for the Homeless of Central Florida
The largest provider of homeless services in central Florida is a private non-profit organization.
Helps over 600 men, women & children every day with shelter and nutritious meals; accepts intact families. Soon to open men’s 250 bed residential facility. Men’s pavillion is a drop in for warm meal,
shower and a place to sleep.Women & Family accommodates 240 individuals
with and additional location providing for another 126 in a transitional living program.
Assists with substance abuse recovery, education & job skills, veteran services & community housing.
Shriner’s HospitalsFor Children
Our Broker is a Shriner Noble at the Bahia Shrine
Shriner’s HospitalsFor Children
First hospital opened in 1922 in Shreveport, LA; there are now 22 hospitals in the US, Canada and Mexico.
Children are treated for burns, cleft lip & palate, spinal cord and orthopedics until the age of 18 without cost to the family.
The hospitals are run strictly on the generosity of the Nobles fundraising and donations.
There are over 200 Shrines worldwide.
Sam Swope & Jim Batenchuk
www.citruspm.com
Jennifer Tribou321-445-5119
Thank you Citrus Property Management
for providing the snacks and beverages this
evening.
Jennifer will be available at the end of orientation
to answer any questions.
Thank you Simone Hosein for taking the time tonight to tell
us about the MLS.
Simone will be available at the
end of the orientation to answer
specific questions.
Broker: Jim Batenchukjb@crrmove.com
Office: 407-622-2122 ext 2
Cell: 407-252-7042
Non Competing Broker
Please call the office number during business hours
Office Information: Monica Maldonado Office Manager
monica@crrmove.com
Lira Orazi Administrative Assistant
lira@crrmove.com
As an independent contractor representing Charles
Rutenberg Realty, you are expected to:
Answer your phone and return phone calls & emails in a timely manner!
Make sure ALL your agreements are in writing.
Be ethical and professional in ALL that you do!
Charles Rutenberg Companies
Charles Rutenberg Realty Orlando LLC Members of the Board of Realtors MLS Access and lockbox access
Charles Rutenberg Realty Associates Orlando LLC
Ability to receive referral commissions No fees to the Board of Realtors
We are a residential real estate company!
You are NOT authorized to sell businesses!
Commercial transactions must be authorized by the Broker and are subject a 10% commission.
If you have questions, ask!
Important Info407-622-2122 ext 2
www.crrmove.com Helpful linksAccess your profile & add bio Agent SupportFormsCRR logos
BombBomb.comWeekly News & Notes
Events@crrmove.com
Invitations to seminars, functions & events
AdMail.netAdditional communications
Please add these websites to your email address book(s),
these are our avenues of communication with you:
‘Like’ us on Facebook
Stay up to date on events; check-in at the office; tag
yourself in photos
We can also add you to a private FB Networking
Group: CRR Orlando Agents
Ask us how!
Reminders: Your first AND last name and phone number
go on ALL of your marketing material (business cards, yard signs, advertisements, etc…)
Call us with changes to your address, email, phone number and credit card
Pay all fees on time – D.B.P.R., the Board of Realtors, MLS membership and this
office
No personal mail should be sent to our office; items received from vendors will be held 48 hours after notification, then discarded if not retrieved
Reminders continued:
Board of Realtor members – Remember to check the MLS message board
CRR weekly BombBomb video emails on Friday
All files are due upon execution; a $100 “no-file” fee will be incurred!
We require a current photo to be kept in our database for security reasons
GET PAID TO REFER A FRIEND TO CHARLES RUTENBERG REALTY!!!
What We Offer:
Broker & Staff support
Branch Offices
Training & Seminars
24 Hour access to the office
1900 Summit Tower
Outside Key Pad
The code is listed on the information sheet located in your packet
Inside Key Pad
The code is listed on the information sheet located in your packet
Please beaware...
Inthe
office
Stop by “Nature’s Café” located in the lobby.
It’s a great place to take your clients for coffee or lunch.
The building management has a strict
parking policy.
Park only in a visitor spot When attending a seminar or training
session, park only on the rooftop
A maximum of 2 hours; you will be given a warning
After 2 warnings, they WILL tow your vehicle
RUTENBERGFILES.COM
Username is your email address Default Password is
‘guest’
Select ‘Remember Me’ on your personal computer
Log-In
Dashboard
Watch ALL tutorial videos
Access all your files
RUTENBERGFILES.COM
RUTENBERGFILES.COM
Create
Transaction• Complete all fields accurately • Click on the BLUE arrow to auto-fill
from MLS
• Answer all questions correctly before submitting
RUTENBERGFILES.COM
FILE
MANAGEMENT
RUTENBERGFILES.COMDOCUMENT COLOR CODES
Recommended Document
Mandatory Document
Waiting in Queue
GREEN MEANS GO
Need New/Correct Document
RUTENBERGFILES.COM
Transaction Page
RUTENBERGFILES.COM
FILE STATUSListing File: Waiting for Contract & Closing Docs
Closing File: Waiting on Docs
Complete File!You can access PAC & CAC
What happens after your file is uploaded:
The files are sent to a queue and placed in rotation for review
The files are viewed continuously throughout day
Please allow for a 48 hour turn around time
How to get paid: Required documents uploaded
to www.rutenbergfiles.com File must be complete (GREEN)
in our system prior to getting paid!
Recommended… Complete a PAC request and take your money with you!
Mail or bring the check & HUD to the office
Checks are written 9AM to 4PM Monday through Friday
Drop off check before noon, pick up the same day after 2
Drop off check after noon, pick up the next day after 9AM
Please put a ‘note’ in your file if you are picking your check up - otherwise it will be mailed.
Get Paid At Closing (PAC) Once your required documents are approved and your file
is green, click on “PAC”.
Complete PAC FORM * required fields, then click on bottom of form.
Request must be made NO LATER than 48 hours prior to closing.
This office will process your PAC and email an authorized letter to the title company and to you.
You will receive your check at closing. A copy of HUD and your check will be mailed to us along with our check.
You must be attending the closing and verify that the title company or attorney’s office will cut two separate checks.
Agent NameSales AssociateCRR/CRRALicense # SL******* Current, Active
Agent Name
RUTENBERGFILES.COMPaid At Closing (PAC)
Rentals, Referrals, BPO’s & Misc.
Money order or cashier check for rentals… NO CASH
Personal checks are held until they clear our bank
Include a self addressed, stamped envelope if you want checks mailed to you otherwise you will be charged a $1 fee for postage and envelope
Checks over $20,000 are held until they clear our bank
Stop by the CRR Boutiqueto see what’s new
Interesting stats: 721 Agents in this office
Per Metro Trak: #1 New listing by units #1 Sales by units #1 Sales by volume #1 YTD Sales volume #1 & #4 Top selling agents
Tampa Office: 813-258-4401
113 S. MacDill Avenue - Suite A,
Tampa, Florida 33609
john@jrtampalaw.com
Why FBC MORTGAGE?
www.fbchomeloans.com
Choosing the right partners in your business is a very important decision. You need to work with business partners you TRUST to take care of your
clients. This is why YOU SHOULD CHOOSE FBC MORTGAGE, LLC:
Florida’s Leading Direct Mortgage Lender Local & Knowledgeable Appraisers In-House Underwriting, Processing, Closing & Decision Making Preferred Lender for Florida’s Top Realtors and Builders Competitive Rates & Extensive Loan Product Options Industry Leading Turn Times Accessibility: Available On Nights and Weekends Provide Weekly Loan Updates To Clients And Referral Partners
Why Choose FBC Mortgage, LLC
Conventional Financing
Jumbo Loans
VA, USDA , FHA Loans
Construction Lending
Foreign National Loans
First Time Home Buyer Programs
Renovation Loans including 203K, HomeStyle and HomePath
Conventional & HARP Refinance
Portfolio Loans
Financing Options
Duane HughesExecutive Vice
PresidentNational Sales
Your In-House Affiliated Title
Company
WHAT IS THE MOST IMPORTANT THING IN ANY CLOSING?
*** TITLE INSURANCE ***
In Today’s Volatile Market It Is More Important Than Ever To
Ensure A Clear And Marketable Title
Did you know?Abe Lincoln
lost his home twice
because of Title Defects?
OUR STAFF HAS A COMBINEDEXPERIENCE OF OVER 30 YEARS
Michael HeathManaging
Member/Owner
Barbara Brownell
Operations Manager
Leslie StarkeySr. Escrow Officer/ Licensed Title Agent
We are conveniently located next door.
What Our Clients Have to Say...
Dear Integrity Title Orlando,
I would just like to say thank you very much for the service provided, it was excellent. You responded to everything I asked and I can only say it was a pleasure to deal with you.
Best Regards, Andrew Hendry, (Seller)
Dear Integrity Title Orlando,
Thanks so much for all your assistance. I believe that this has been one of the best closing we have experienced.
Thanks again, Bill Roberts (Buyer)
Dear Integrity Title Orlando,
Thanks for taking such good care of my clients. They were very impressed with how smooth their transaction was. It’s always a pleasure to deal with you because of your professionalism.
CRR Agent - Orlando
FOR THE CONVENIENCE OF YOUR CLIENTSWE OFFER OUT OF OFFICE CLOSINGS
IN THE CENTRAL FLORIDA AREABreva
rd
PolkHernando
Citrus
Marion
Flagler
Sumter
Osceol
a
VolusiaLake
Seminole
Orange
NEED A “TITLE 101” REFRESHER?NEED AN OVERVIEW OF THE HUD?
We will meet with you one on one or in small groups.
Call or Stop By To Set Up An Appointment!
Thank you all for yourtime and attention!
We will be here to answer any questions you may
have.
Enjoy the rest of Your week.
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