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The Captain of The Ship – what SHOULD he be doing? 9.00 Leadership Chris Croft Training Vision Systems People Doesn’t sound like a full time job does it? Only four exceptions Emergencies (kick self!) MBWA B2tF Working Captain
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Chris CroftManagement Trainer, Poole
www.chriscrofttraining.co.uk
• Interesting ideas to think about • Things I’ll do, or try
Make notes!
9.00Leadership
Chris Croft Training
The Captain of The Ship
9.00Leadership
Chris Croft Training
• He cares about the customers
• He cares about quality
• He’s in touch with his people
• He’s got the biggest musclesand is prepared to get his hands dirty
…but is he any good as a captain?
The Captain of The Ship – what SHOULD he be doing?
9.00Leadership
Chris Croft Training
• Vision
• Systems
• People
Doesn’t sound like a full time job does it?
Only four exceptions• Emergencies (kick self!)
• MBWA
• B2tF
• Working Captain
Tannenbaum and Schmidt’s Management Continuum
9.00Leadership
Chris Croft Training
It’s all about control
But how much to keep and how much to give away??
Tannenbaum and Schmidt’s Management Continuum
9.00Leadership
Chris Croft Training
TellSellConsultShareDelegate
AbdicateEmpower
Monitor and Support
No Monitoring and No Support
No Monitoring, but Support
Tannenbaum and Schmidt’s Management Continuum
9.00Leadership
Chris Croft Training
TellSellConsultShareDelegate
AbdicateEmpower
Less control More Motivation Time
XX
X
But which one to use??
Motivated
Not motivated
CompetentNot competent
Why would they be in this box?
Leadership
Chris Croft Training
Motivated
Not motivated
CompetentNot competent
New starterWhy would they be in this box?
Leadership
Chris Croft Training
Motivated
Not motivated
CompetentNot competent
New starter Experienced
Why would they be in this box?
Leadership
Chris Croft Training
Motivated
Not motivated
CompetentNot competent
New starter
Square peg
no C no M
no C ignored
Experienced
Why would they be in this box?
Leadership
Chris Croft Training
Motivated
Not motivated
CompetentNot competent
New starter
Square peg
no C no M
no C ignored
Experienced
Bored
Mismanaged
Wasted
Leadership
What shall we do with them?
Chris Croft Training
Motivated
Not motivated
CompetentNot competent
1Instruct
Direct
Tell.
2
Delegate.
3 Sack them!
Work with them Coach Explain Encourage Praise.It’s worth it
4Use their knowledge to motivate them: Involve Consult Thank.Delegate??
Leadership
Chris Croft Training
Em
Motivated
Not motivated
CompetentNot competent
1
Instruct DirectTell
2
Delegate
3
CoachExplainEncourage
4
Involve Consult
Leadership
Chris Croft Training
EmLeadership and the one minute manager
Motivated
Not motivated
CompetentNot competent
1
Instruct DirectTell
2
Delegate
3
CoachExplainEncourage
4
Involve Consult
Leadership
Chris Croft Training
Em
Motivated
Not motivated
CompetentNot competent
1
Instruct DirectTell
2
Delegate
3
CoachExplainEncourage
4
Involve Consult
Leadership
Chris Croft Training
Em
Motivated
Not motivated
CompetentNot competent
1
Instruct DirectTell
2
Delegate
3
CoachExplainEncourage
4
Involve Consult
Leadership
Chris Croft Training
Em
Tech1:1
PM
PM +£
PM +£
£40k
£30k
£20k
PM
The Responsibility Virus – by Roger Martin (enhanced by me)
9.00Leadership
Chris Croft Training
9 Full responsibility – free to act, no reporting or checking
8 Consider options and make decision – report afterwards
7 Share decision with boss, as equals6 Provide options to boss along with recommendation5 Generate options for boss, who will then choose4 Describe problem to boss and ask for help in how to
solve it3 Ask boss to solve problem – but will learn for next
time2 Drop problem on bosses desk and signal helplessness1 No responsibility – wait until told, do what they’re
told
Empower
Delegate
Share
Tell
Consult
Coach
Chris Croft Training
The EndTip of the month…
Free
For ever
Never repeats
Leadership
Chris Croft Training
The EndTip of the month…
Free
For ever
Never repeats
Leadership
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