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CHT Telecom LaboratoriesNetwork Operations Lab.
Universal Fulfillment Organizer Universal Fulfillment Organizer Leads CHT to NGOSSLeads CHT to NGOSS
Shuang-mei Wang
OutlineOutline
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits 5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
Introduction
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits 5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
About Chunghwa TelecomAbout Chunghwa Telecom
CHT serves with the largest subscriber population in Taiwan over 20 million
CHT is the most experienced and largest integrated telecommunication operator in Taiwan with annual revenue more than 6 billion USD
CHT provides PSTN, mobile, internet services which cover broadband networking, satellite communication, intelligent network, mobile data and multimedia broadband
CHT with the closest international cooperation circuits reaches over 200 countries
About Chunghwa Telecom (CHT)CHT Telecom Laboratory innovates, creates and provides services to customers with CHT
About Chunghwa TelecomAbout Chunghwa Telecom
Network Solutions: NGN (Next Generation Network)
Home Solutions: FTTH (Fiber To The Home)Wireless Solutions: 3.5G / 3.9G / 4G
Business ChallengeBusiness Challenge
What Do We Do?
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits 5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
Current Provisioning View
Fulfillment, Assurance and Billing (FAB)
CHT (Chunghwa Telecom) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step
"One Stop" Services Fulfillment for IPTV ser"One Stop" Services Fulfillment for IPTV service over FTTxvice over FTTx
CHT is going to implement "One Stop" Services Fulfillment f
or IPTV service over FTTx solution.
IPTV Service Over FTTx IPTV Service Over FTTx
ServiceConfiguration& Activation
ServiceConfiguration& Activation
ResourceProvisioning
ResourceProvisioning
S/P Management
S/P Management
Customer Interface ManagementCustomer Interface Management
SellingSelling
OrderHandling
OrderHandling
MarketFulfillmentResponse
MarketFulfillmentResponse
Customer Relationship ManagementCustomer Relationship Management
Service Management & OperationsService Management & Operations
Resource Management & OperationsResource Management & Operations
S/P Relationship ManagementS/P Relationship Management
Objectives
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits 5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
Core NGOSS principlesCore NGOSS principles
New generation CHT OSS systems should be based on the 10 key business and technical principles
1. Enable an operator’s business transformation. allow simplified implementation of business process automation c
oupled with significantly improved business flexibility and agility
2. Reduce IT costs and timescales by utilizing widely available, commercial-off-the-shelf (COTS) software components.
3. Allow a clear migration path by integrating with and evolving from legacy systems.
4. Reduce software development costs and risks by building on industry best practices and existing standards work.
Core NGOSS principlesCore NGOSS principles
5. Provide comprehensive, enterprise-wide operational solutions for fixed, mobile, cable and converged industry segments
6. Allow corporate data to be widely shared across the enterprise and where appropriate with trading partners
7. Allow operator’s organization to evolve without systems lock-in by using loosely coupled distributed systems
Core NGOSS principlesCore NGOSS principles
8. Allow business processes to be easily changed without software change by separating control of business process flow from application operation.
9. Allow simplified systems integration (‘Plug & Play’) through clearly defined contract Interfaces between applications.
10. Allow simplified systems integration by utilizing a common communications bus between applications.
How Do We Do?
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
Four Key FrameworksFour Key Frameworks
We use four key frameworks to implement our NGOSS eTOM SID TNA TAF/TAM
Original OSSOriginal OSSOriginal OSSOriginal OSS
BOPSBOPS
HIOSSHIOSS
LEAMISLEAMIS
OPTIMAOPTIMA
BANPSBANPSSMSSMS
SC&ASC&A
Implement Business Process (eTOM)Implement Business Process (eTOM)
Define and engineer/re-engineer business processes
ServiceConfiguration& Activation
ServiceConfiguration& Activation
ResourceProvisioning
ResourceProvisioning
S/P Management
S/P Management
Customer Interface ManagementCustomer Interface Management
SellingSelling
OrderHandling
OrderHandling
MarketFulfillmentResponse
MarketFulfillmentResponse
Customer Relationship ManagementCustomer Relationship Management
Service Management & OperationsService Management & Operations
Resource Management & OperationsResource Management & Operations
S/P Relationship ManagementS/P Relationship Management
Mapping (Gap Analysis)
Mapping (Gap Analysis)
Implement Business Process (eTOM)Implement Business Process (eTOM)
Define systems to implement processes
ServiceConfiguration& Activation
ServiceConfiguration& Activation
ResourceProvisioning
ResourceProvisioning
S/P Management
S/P Management
Customer Interface ManagementCustomer Interface Management
SellingSelling
OrderHandling
OrderHandling
MarketFulfillmentResponse
MarketFulfillmentResponse
Customer Relationship ManagementCustomer Relationship Management
Service Management & OperationsService Management & Operations
Resource Management & OperationsResource Management & Operations
S/P Relationship ManagementS/P Relationship Management
eTOM Level 2/3eTOM Level 2/3
ImplementImplement CCommon ommon IInformation nformation MModelodel (SID)(SID)
Define data using a common information model
ServiceConfiguration& Activation
ServiceConfiguration& Activation
ResourceProvisioning
ResourceProvisioning
S/P Management
S/P Management
Customer Interface ManagementCustomer Interface Management
SellingSelling
OrderHandling
OrderHandling
MarketFulfillmentResponse
MarketFulfillmentResponse
Customer Relationship ManagementCustomer Relationship Management
Service Management & OperationsService Management & Operations
Resource Management & OperationsResource Management & Operations
S/P Relationship ManagementS/P Relationship Management
ImplementImplement CCommon ommon IInformation nformation MModelodel (SID)(SID)
SID Implement Options
LegacyProcess Tier(eTOM aligned)
LegacyData Tier
SIDData Tier
eTOM/SIDProcess Tier
LegacyData Tier
SIDData Tier
LegacyProcess Tier
LegacyData Tier
SIDData Tier
eTOM/SIDProcess Tier
SIDData Tier
eTOM/SIDProcess Tier
Service Interface (based on SID)
Implement integration architectureImplement integration architecture
Define integration architecture
NGOSS Technology Neutral ArchitectureNGOSS Technology Neutral Architecture
Implement integration architectureImplement integration architecture
Architecture Requirements Interface Definition Technology-Neutral Component Model Separation of Business Process and Policy from
Component Implementation Security-Enabled Architecture Policy-Enabled Architecture Models, Shared Information and Data Distribution Transparency Compliance and Certification
Implement Application FrameworkImplement Application Framework
Define a clear target application set
ServiceConfiguration& Activation
ServiceConfiguration& Activation
ResourceProvisioning
ResourceProvisioning
S/P Management
S/P Management
Customer Interface ManagementCustomer Interface Management
SellingSelling
OrderHandling
OrderHandling
MarketFulfillmentResponse
MarketFulfillmentResponse
Customer Relationship ManagementCustomer Relationship Management
Service Management & OperationsService Management & Operations
Resource Management & OperationsResource Management & Operations
S/P Relationship ManagementS/P Relationship Management
Business Benefits
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
Business Benefits of Using NGOSSBusiness Benefits of Using NGOSS
Having a well-definedwell-defined long-term direction for business processes and OSS implementation reduces investment risk.
NGOSS delivers measurable improvementsmeasurable improvements in development and software integration environments.
Integration of software with standard interfacesstandard interfaces is significantly faster, reducing cost of bringing a new software system into an existing environment.
Business Benefits of Using NGOSSBusiness Benefits of Using NGOSS
Integrating using NGOSS interfaces becomes a repeatable process, saving time and moneysaving time and money on each project and improving success rates
Definition of Use Cases and requirements becomes Use Cases and requirements becomes easiereasier across service providers/supplier and supplier/supplier partnership relationships when the common language provided the various NGOSS frameworks are used.
Automation enables lower operational expenditurelower operational expenditure.
Business Benefits of Using NGOSSBusiness Benefits of Using NGOSS
When automated systems are in place, making making changes in a well designed, well-understoodchanges in a well designed, well-understood environment is straightforward.
Reacting to a need to change a service offering, a billing option or a quality of service requirement becomes an easy to follow processeasy to follow process rather than significant changes that require lengthy testing.
Q&A
1. Introduction1. Introduction1. Introduction 1. Introduction
2. What Do We Do?2. What Do We Do?
4. How Do We Do?4. How Do We Do?
5. Business Benefits5. Business Benefits
3. Objectives3. Objectives
6. Q&A6. Q&A
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