Cloud Server From Best IT An enterprise-grade cloud application infrastructure designed specifically...

Cloud Server From Best IT

An enterprise-grade cloud application infrastructure designed specifically around the business needs of SMBs.

2

Agenda

1. Overview: Your Apps & Cloud Server

2. Benefits: Maximizing Value & Eliminating Worries

3. Features and Functionality

4. Managed Services & Support Overview

5. Packaging and pricing

Overview: Your Apps & Cloud Server

3

4

Cloud Server: It’s All About Your Apps

Cloud Server is an enterprise-grade cloud application infrastructure designed specifically around the business needs of SMBs.

With a 99.999% SLA, it provides a worry-free experience that keeps you focused on your business—ensuring you use your business apps to their fullest potential.

5

Cloud Server: It’s All About Your Apps

Drive the greatest value from your application infrastructure

• Keep costs predictable with fixed monthly pricing

• Ensure superior performance, availability and data protection

• Match your cloud environment to your use case

• Balance broad ease-of-use with granular control

• Firewall, VPN and 99.999% SLA come standard

Keep your focus on your business

• <summarize your onboarding & migration assistance>

• <summarize your support levels>

6

Cloud Server: It’s All About Your Apps

Cloud Server vs. On-Premise Servers

• More consistent performance • Superior support • No CAPEX

Cloud Server vs. Other Clouds

• Predictable costs• Familiar technologies• Pre-configured integrations• Full control over cloud environment• Designed specifically around the business needs of

SMBs

Benefits: Maximizing Value, Eliminating Worries

7

8

Make an Impact On Your Company

Eliminate the risks of ownership

• On-premise levels of control—without the risk or investment

• You offload hardware, software and maintenance requirements

• We ensure your infrastructure is always up and running at peak performance—99.999% SLA

Redirect your time, money and energy

• Keep your key resources focused on your core expertise

• Eliminate CAPEX requirements

• No need for internal maintenance and support

9

Drive the Greatest Value from your Infrastructure

Performance

• Best-of-breed components & virtualization software

• Architected to maximize speed, minimize latency

• Financially backed SLA of 99.999%

Security

• Datacenter is SSAE16 SOC 1 Type II compliant and strictly access-controlled

• Fully isolated tenant networks

• Integrated perimeter firewalls come standard

• Site-to-site VPN service comes standard

10

Drive the Greatest Value from your Infrastructure

Configurability• Multiple server configurations for matching your cloud

environment to your application requirements

• Customize with add-ons like memory, storage & processing

Scalability• Deploy efficiently around your existing needs

• Add memory, storage or vCPUs without requiring redeployment

• Provision entirely new virtual machines within minutes

Price• Fixed monthly pricing makes costs predictable and

controllable

• ROI calculations are easy

11

Drive the Greatest Value from your Infrastructure

Broad ease-of-use…• Pre-configured to integrate with your existing

<company name> services

• Simple management through a single online console

…balanced by granular control• Granular control over your virtual machines, firewalls

and site-to-site VPNs, etc.

• No need to learn unfamiliar technologies or systems

12

Keep Your Focus on Your Business

White-glove onboarding and migration

• <detail about onboarding & migration>

• <detail about onboarding & migration>

• <detail about onboarding & migration>

Outstanding ongoing support • <detail about support>

• <detail about support>

• <detail about support>

13

Why Cloud Server From <Company Name>

vs. On-Premise Servers:

Predictability, affordability and responsiveness

vs. Other Clouds:

Fixed costs, full control and pre-configured integration

• Best-of-breed components

• Enterprise-grade datacenter

• Top-tier providers

• 99.999% financially backed uptime guarantee

• Reduce your total cost of ownership

• <White-glove onboarding and migration>

• Eliminate CAPEX

• Dashboard offers full visibility and control over your cloud environment

• Flat monthly pricing makes costs predictable

• No configuration and integration headaches

• No need to learn unfamiliar technologies

• Backed by the highest caliber of technical and onboarding support

• Designed specifically for the business needs of SMBs

Features & Functionality

14

15

An Infrastructure Architected for Performance

Server Hardware

• Enterprise-grade Dell PowerEdge servers

• Full component redundancy

Network• Redundant/Multipath Cisco Nexus 7010

Switches

• 10 gigE Network Connections

• Multiple high speed peering interconnects in top tier datacenter

Storage • EMC VNX 7500 10k SAS over fiber

channel

• Redundant/multipath Brocade switches

VMware Cloud Director• Top-tier offering from VMware

• Fully automated and elastic cloud layer

• VMware vSphere 5 Enterprise • vMotion, DRS, VMware HA • VMware vShield Edge

• Integrated firewall, VPN and security features

• Isolated management cluster and production compute platform

• Agentless Symantec Backup

16

The Highest Levels of Security

Physical Security• Highly secure and reliable top tier datacenter

• A consistently more secure environment than on-premise deployments can

provide

• Internal and external closed circuit television (CCTV) surveillance

• Biometric scanners control access control to datacenter floor

• 24x7 on-site security staffing

Logical Security• Dedicated security staff and employee controls

• Every employee, regardless of their role, undergoes a rigorous background check

• Employee access to electronic credentials is strictly controlled and audited

regularly

17

The Highest Levels of Security

Network Security• Fully isolated tenant network for each customer

• Integrated perimeter firewall and site-to-site VPN services

• VPNs facilitate hybrid cloud scenarios between on-premise and cloud-based

environments

Compliance• Cloud Server’s datacenter is SSAE16 SOC 1 Type II compliant

18

Designed for Reliability, Flexibility & Scalability

Capacity, scalability, and resource allocation• Provision a maximum of 8 CPU cores, 1TB of storage, 32GBs of RAM

• Add resources to your cloud in minutes from within the control panel

• Platform is sized for performance, NOT density

Highly available • VMware HA Active-Active clustering & N+1 component redundancy at

server, storage and network layers

• Datacenter with redundant network topology, UPS and generator backups; redundant HVAC; and fire detection & suppression systems

Choice of optimized images• Windows 2008 Enterprise 32bit or Windows 2008 R2 Enterprise 64bit

• Windows 2003 SP2 (R2) 32bit/64bit workloads can be migrated

19

Reduce Management Complexity

• Self-service Cloud Server management

• Dashboard with server status & health reporting, power management, remote desktop access, server console access

• Automated provisioning & capacity management

• Managed services include all infrastructure components, nightly backup, and monitoring for each Cloud Server

• Full admin access & permissions for each Cloud Server

Scalability and Disk Management

20

• Storage can be easily upgraded

• Storage can be allocated to one or more disks

• As a best practice, Volatile and Non-Volatile data should be separated across multiple disks

• Adding or expanding disks will add RAW disk space to the server

• If a disk was upgraded, the existing partition can be expanded using “Extend Partition” option

• If a new disk is added, it needs to be “Initialized”, set “Online” and then formatted

21

Granular Control with Virtual Consoles

Manage your server as if you were on-site• Visualize the OS startup screen

• Diagnose system errors

• Control the server through its native graphical user interface

• Access and troubleshoot your server when Terminal Server is not up and running

• Access power management capabilities

• Mount local CD/DVD/ISO to Cloud Server

Details• Requires installation of the VMware Remote Console Plugin

(available for download from within the control panel)

• IE8+ and Firefox browsers are currently supported

• Console does not work over proxies, so please disable them

22

Simplify Monitoring with Resource Utilization Alerts• Key resource information lets you predict your needs

• Resources are averaged over a 24 hour period

• Yellow and red alerts are provided for CPU, memory or storage usage above 70% and 90% respectively

23

Flexible Software-Based Firewall

• Included with every Cloud Server

• Enabled by VMware vShield Edge

• More flexible than hardware firewalls

• Tightly integrated with VMware HA and vMotion

• Self-service firewall management

• 5-tuple stateful inspection firewall allows users to control network access using source and destination information

• Inbound and outbound connection control with rules based on:

• IP-address—Source/destination IP address

• Ports—Source/destination port

• Protocol—By type (TCP or UDP)

• NAT & DHCP support

24

Hybrid Clouds via Site-to-Site VPN

• Included with every Cloud Server

• Enabled by VMware vShield Edge

• Secure communication between the customer’s network in the cloud and VPN endpoint on premise

• IPsec VPN, based on the IKE (Internet Key Exchange) protocol

• Apply firewall rules to VPN traffic

• Site-to-Site and client-to-site tunneling

• Self-service VPN management

25

Managed Services & Support Overview

26

Management & Support Service Levels

Fully managed services included with each Cloud Server

• Management of all infrastructure components

• Nightly backup

• Basic monitoring

• Managed firewall/VPN

• <24x7> support

27

Additional Managed Services <partner determined>

Examples of additional services partner can provide Include:• Application management

• Anit-virus

• Etc.

Packaging and Pricing

28

29

Cloud Server Usage & Packaging

Cloud Server I• 1 vCPU• 1 GB Memory• 50 GB Storage• 50 GB

Bandwidth

Cloud Server II• 1 vCPU• 2 GB Memory• 100 GB Storage• 100 GB

Bandwidth

Cloud Server III• 2 vCPUs• 3 GB Memory• 150 GB Storage• 200 GB

Bandwidth

Cloud Server IV• 3 vCPUs• 4 GB Memory• 200 GB Storage• 300 GB

Bandwidth

All Cloud Server accounts include:

99.999% SLA, firewall, VPN, public IPs, infrastructure management, nightly backups, monitoring, Windows 2008

Enterprise OS and IIS

Available add-ons and services:

Ask about additional vCPUs, memory, storage, extended backup, bandwidth, SQL Server and additional IPs.

Active Directory, File Server

QuickBooks, ACT!

Dedicated SharePoint, MS Project Terminal Services, SQL Server

Potential uses:

KEY SMB ELEMENTS STANDARD IN EVERY PACKAGE:

VPN • Firewall • 99.999% SLA • Fully Managed Services

30

Cloud Server Pricing—Add-ons

1 vCPU <price>

1 GB memory <price>

2 GB memory <price>

3 GB memory <price>

4 GB memory <price>

6 GB memory <price>

8 GB memory <price>

12 GB memory <price>

16 GB memory <price>

32 GB memory <price>

One week backup retention <price>Two weeks backup retention <price>

Three weeks backup retention <price>Four weeks backup retention <price>

Server restoration <price>

50 GB storage <price>

100 GB storage150 GB storage <price>

200 GB storage <price>

300 GB storage <price>

500 GB storage <price>

1000 GB storage <price>

Additional bandwidth <price>Backup Client <price>Additional IPs <price>

SQL 2008 Std <price>SQL 2008 Workgroup <price>SQL 2012 Std – 4 core <price>SQL 2012 Web – 4 core <price>SQL 2012 Std – 2 core

upgradeSQL 2012 Web – 2 core

upgrade<price>

31

Questions?