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Managing the Business of IT
©2011 Configuration Management, Inc. (CMI). All Rights Reserved.
Managing the Business of IT
©2011 Configuration Management, Inc. (CMI). All Rights Reserved.
Presenter: Frank Ungarten
Introduction to CMI“Contributing to the Success of IT for 20 Years”
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Agenda
• CMI Overview
– Enterprise solutions
– CMI’s specialty skills
– Staffing solutions
• Saving solutions and value-adds
– Delivered service-based pricing
– Consumption-based pricing
• Potential alignments
• Diverse supplier verification
• Next steps
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI Overview
Our Focus:• 20 years in business• IT Consulting, Managed Services• Talent Management & Staffing
Our Core Areas of Expertise:• Enterprise SW Configuration Management• Full Application Lifecycle Management (inception to deployment)• Quality Software Development• People Alignment/Technology Process
Our Innovative Services & Approach:• Consulting Services in the Cloud
Pay for what you need Milestone pricing
• Management of vendor evaluations
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI’s Enterprise Solutions
Areas of ESCM Support• Change Control• Release Management • Source Code Management• Build Engineering• Packaging and Deployment• Environment Configuration
Complete Positions• Managed services• Program management• Best Practices Advisor• Hosted (Cloud, Tools)• Staff augmentation• Training
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Process Compliant Frameworks
CMI has extensive knowledge and best practices around improving application development productivity and effectiveness.
We accelerate organizational maturity at all levels, with proven techniques that focus on improving the quality speed and cost of software development.
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
ESCM Consulting Cloud Services
• Pay based on demand• Pay based on delivery• Quicker time to market• 24/7 operations
• Transparency• Best practices• Software & tool agnostic
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Staffing Services
CMI’s staffing division recruits for both permanent and contingent IT labor
Our recruiters average 14 years of experience
Solid database of contacts built over two decades
We recruit for a wide breadth of technical skills and all-levels of experience
Our candidates usually have a strong understanding of SDLC & IT development
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Internship Cooperative Program
Cooperatively managed resource
Flexible/scalable models
Value-addition with strong ROI– High retention rates– Short-term value– Long-term value
Strong business case for promoting goodwill
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI Valued Customers
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI is the thought-leader on Enterprise Software Configuration Management • 20 Years of Enterprise Software Configuration Management• Proven Configuration Management best practices• Tool agnostic service provider
Experience managing the shift from a time and material staffing approach to a functioning supplier-managed service
• Flexible staff augmentation solutions for building permanent & consulting teams• Human capital management program
• Supplier-managed services/cooperative management • Reduce the burden on your management • Incur less risk • Leverage innovative solutions
Pricing structure based on delivered services not time & materials• Define service components that drive cost• Direct the cost of services to the consumers of the service
Flexible consumption-based models• Support changes in service demand • Improved ROI through service optimization• Drive improved quality and lower costs
Differentiators of our Services
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Engagement: Cisco Systems
CMI was engaged to help define a Configuration Management® (CM)
environment for a new business unit by recommending a set of tools from numerous
ones available.
CMI Assessed Cisco’s applicable corporate
infrastructure (existing tools, scripts, etc.) and CM practices of other business
units.
Cisco had an extensive infrastructure of tools
which were suitable for the implementation of the
new business units CM environment.
CMI evaluated the existing tools and make a
recommendation.
This was a comprehensive Health Assessment® as it spanned the entire SDLC
including requirements, development, testing, CM and production deployment.
Collaborated with the major stakeholders within
the organization and developed a formal set of recommendations over a
period of eight weeks.
Cisco did not require our assistance with the
implementation of our recommendations as all of
the tools were already operational at
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Provided onsite support for Telelogic (IBM) CM/Synergy
& Change/Synergy tools
Provided onsite support for in-house developed Lotus Notes application
(VINCR)
Assisted in the design and implementation of SCM Process, standardizing this process across the
entire software organization.
Supported successful audits to GM's
proprietary SDP-21 standardized process
model.
Provided onsite support for PC Deployment
Services.
Engagement: General Motors
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI was engaged to automate the build process and release
mechanisms.
CMI provided onsite support and administration of CVS
Source Control.
CMI performed daily builds and produce Windows product installers using
InstallSheild.
CMI provided developers with technical and
administrative support for source code control issues.
CMI worked effectively with other teams on integration
and release issues.
Engagement: Authentidate
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI conducted a Health Assessment® of the SCM process.
Conducting the Implementation phase, involved translating the
high level SCMP.
Configured ClearCase UCM, and identified the best UCM solution for client's needs utilizing stream
hierarchy, promotion methodology and composite
baseline strategies.
Integrated ClearCase with ClearQuest for defect
tracking.
CMI migrated and properly structured the existing
codebase from CVS over to ClearCase
Engagement: Digital Motorworks
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Created reports that provide management with meaningful
metrics on the software development efforts, as well as templates and work-aids for the
Change Control Board.
The stable and well-documented environment was finally transitioned to
the client in a Training Phase which ensures the
team sees the full productivity increases the
new process and tool allow.
Lastly, CMI provided full-time onsite
ClearCase/ClearQuest support to manage the
day-to-day operations of the SCM environment.
Engagement: Digital Motorworks
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Engagements: Raydon Corporation
Raydon Corporation, the leader in innovative
simulation training products and solutions for the United
States Armed Services, procured consulting services from CMI to perform on-site Assessment/Gap analysis of
current Raydon Configuration Management® (CM) practices
against industry best practices.
CMI worked collaboratively with over 30 Raydon resources covering the following focus areas for both hardware and software: • Integrated Processes • Configuration Management® Planning • Configuration Change Management • Configuration Identification • Configuration Control • Configuration Status Accounting • Configuration Verification & Audit • Configuration Corrective Action • Configuration Release Management
and Delivery
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Engagement: Pearson VUE
Pearson VUE, the leading provider of global computer-
based testing solutions, engaged CMI to perform an onsite
Assessment/Gap analysis of its current CM practices against
industry best practices.
CMI worked collaboratively with over
40 Pearson VUE resources to identify
how the cross-functional disciplines impact the Release Management
discipline.
Disciplines assessed included:•Release Management (RM)• Software Testing (QA)•Configuration Management® (CM)•Change Management (CH)• Software Development (SW)•Requirements Management (RQ)•Program/Project Management (PM)•Automation (AM)•Vendor Integration (VM)
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Engagement: DST
DST Communications was considering the conversion of
their CM environment from PVCS VersionManager to Subversion
within the CollabNet’s SourceForge (now TeamForge)
Enterprise.
DST engaged CMI to perform a technical analysis
of their environment to make recommendations for the conversion to ensure its
success. DST had a very complex software
development environment.
CMI provided specific recommendations for the implementation of best in
class branching and merging using Subversion and reengineering of their
build environment.
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
This Health Assessment® focused on identifying the key issues for implementation of a new infrastructure for a pilot project. CMI is working with
UBS on the following consulting and implementation support in
a phased approach:
• Phase I – collaborate with the initial software development group to integrate and optimize the planned version control and build environment defined as Subversion, Maven and Nexus.
• Phase II – collaborate with the initial software development group to extend the planned environment by integrating TeamForge and Hudson. Integrate and optimize these tools with the Phase I build environment defined as Subversion, Maven and Nexus.
• Phase IIII – collaborate with the initial software development group to transition all of the supported applications into the new environment. Provide operational support to the development team once migrated to the new environment.
Examples of Engagements: UBS
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Engagement: Alcatel-Lucent
A long term customer of CMI is Alcatel-Lucent, where we have
been providing support for their software configuration
management for 11 years.
CMI started at Alcatel-Lucent by making specific
recommendations to improve their operation, helping to
implement those recommendations and evolving
to currently provide the operational support for its CDMA Wireless Network Solution (a very complex application with several
hundred software developers working concurrently across 5
continents).
Alcatel-Lucent was able to save $2M annually through the implementation of standards and automation by:• Reducing the average
software component build time from 8 hours to 2 hours, and
• Creation of a new CDMA Product Release from 5 days to 10 hours.
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Providing support for Software Configuration Management® for 9 years.
CMI’s initial Health Assessment® showed that
there was no standard process, procedures or tools supporting change control or software configuration
management.
Establishment of a processes, procedures and a management
frameworks. Management & Control of Entry/Exit criteria for
delivery of software. Management & Control of Software Dependencies. Automation to speed the
software construction process and improve its quality.
The benefits of these recommendations were
improved efficiency, reduced cost, and higher quality
through the implementation of standards and the
centralized management of software configuration and
control.
$3M annual savings resulting from the optimization of
resources supporting release management and Software
Configuration Management®.
$2M annual savings in software licenses resulting from the standardization
and optimization of change control and version control
tools.
Reduction in the average software build time from 2
hours to 15 minutes through the
implementation of standards and automation.
Engagement: Capital One
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
CMI first defined Sony’s CM Process for the set of
activities defined by Sony Electronics.
CMI installed and configured PVCS Version
Manager and rolled out the new toolset into
production.
CMI enhanced the tool configuration through scripts
and triggers.
A large part of this engagement was providing automation through PVCS
perl trigger scripts to improve efficiency between Remedy and PVCS Version
Manager Interface.
Necessary training and transfer of knowledge.
Engagement: Sony Electronics
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Within the Area Air Defense Command program (AADC) within General Dynamics Advance Information Systems (GDAIS) CMI assessent and optimized the Configuration Management and
Data management (CMDM) organization. Conducted a Configuration Management Current State Assessment in order
to identify a strategic direction for ongoing configuration management initiatives.
CMI documented and version controlled each of
the engineering teams processes.
CMI Implemented consistent branching
conventions for documents and good
build practices.
CMI developed user training and
documents for engineering teams that includes screen shots
from the tools.
Divided current ClearQuest database into separate
databases based on functional team integration as well as do field by field
evaluation in the CQ database to delete unused
fields
Engagements: General Dynamics
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
• Executive alignment
• Proven solutions
• Access to CMI industry experts
• Robust enterprise recruiting engine
• Complete resource management
• Flexible usage model
• Flexible cost model
• Proven transition process
• Commitment to training
• Referenceable client-base
Why CMI?
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
The CMI Difference
Partnership-based approach Commitment to delivery excellence, client
satisfaction, and measurable resultsDemonstrated ability to provide insight and
foresight to align technology with business goals and objectives
Proven, experienced teamsFlexibility and focused areas of expertiseIndustry InsightManage ComplexityProcess Performance Improvement and
Innovation
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Initiative Alignments
Excellence• Global availability • Seamless technology • Best-of-breed teams
Transparency • Streamlined methodology• IT Integration
Financial Prudence• Team consolidation (CoE)• IT as an investment
Corp. Objectives
Business Strategy
Critical Capabilities
IT Delivery
IT Delivery
IT Delivery
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Certifications
WBENCMWBE
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Next Steps
Potential alignments Current needsCurrent issues What makes a vendor stand out?Process for becoming an approved vendor
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Configuration Management, Inc.111S. Main St.
North East, MD 21901Tel: 732-450-1100Fax: 732-441-2765
http://www.cmi.com
Frank UngartenMid-Atlantic Regional Sales Director
Tel: 443-877-1064 Ext 136frank.ungarten@cmi.com
Contacts
©2011 Configuration Management Inc. (CMI). All Rights Reserved.
Thank You!
“Contributing to the Success of IT Initiatives For 20 Years”
Thank You
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