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Communication
Message
Let’s go eat.
ENCODE
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
CHANNEL - AIR
A
B
Communication
Message
Let’s go eat.
ENCODE
CHANNEL - AIR
DECODE
O.K. Let’s
FEEDBACK
A
B
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
CommunicationATMOSPHERE
NOISE
DECODE
O.K. Let’s
FEEDBACKA B
ENVIRONMENT
SHARED
A’s ENVIRONMENT
PSYCHOLOGICAL NOISE
B’s ENVIRONMENT
PSYCHOLOGICAL NOISE
IDEA
Message
Let’s go eat.
ENCODE
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
Communication
Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.
LISTENERSPEAKER
I Just bought my daughter a car .
What kind of car?
Communication
Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.
LISTENERSPEAKER
A Porsche.
New or used?
Communication
Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.
LISTENERSPEAKER
New.
What color is it?
Communication
Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.
SPEAKER LISTENER
White.
It would have been easier for your to say you bought your daughter a new white Porsche!
Communication
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
Everythingabout
you
Communication
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
Knownto
self
Not Knownto
self
Communication
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
Knownto others
Not knownto others
Communication
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
1OPEN
2BLIND
3HIDDEN
4UNKNOWN
Communication
Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
2BLIND
1OPEN
4UNKNOWN
3HIDDEN
1OPEN
2BLIND
3HIDDEN
4UNKNOWN
Communication
Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.
Original Story Type of listening distortion to the Story
Filters
MisinterpretationL
oss
of
Det
ail
Su
bs
titu
tio
ns
Ad
dit
ion
s
Ending Story
Ad
dit
ion
s
BEFUDDLING
四種影響說話的行為
Leaper, 2000; Hargie, and Dickson, 2004
Nonassertive
Nonaffiliative
Assertive
Affiliative
Collaborative Controlling
Obliging Withdrawing
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