Community Pharmacy Contacts - PSNC Main...

“High quality care for all, now and for future generations”

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Community Pharmacy Contacts

Useful Contact details for Community Pharmacies in Surrey, Sussex and

Kent - April 2015

NHS England - South (South East)

All local enquiries: Payment Enquiries: Webpage:

england.southeastcommunitypharmacy@nhs.net

england.southeastpharmacypayments@nhs.net http://www.england.nhs.uk/south/pharm-info/ss-pharm/

Specials COCs/COAs PREM1 forms & PREM2 (MUR) applications MUR certificates Responsible pharmacist Monitoring Records Annual returns (CPPQ, & Summary of Complaints report) Pre-reg applications

NHS England - South (South East)

Community Pharmacy Team York House

18-22 Massetts Road Horley Surrey

RH6 7DE Tel 0113 825 4700* Fax 01293 778868**

*Calls to 0113 landlines will be charged at your provider’s local rate

** Fax facility will cease on the 1st October 2015

Mike Hedley

0113 825 4714 07795 685256

m.hedley@nhs.net

Amanda Marshall

01273 403618 07909 097666

amanda.marshall@nhs.net

Julie Lambert

0113 825 4700

julielambert1@nhs.net

Linda Barnard

0113 824 8524 07824 460546

lindabarnard@nhs.net

Amanda Price

0113 825 4660 07795 685038

amanda.price2@nhs.net

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Lise Martinez Gonzalez

0113 825 4708

lise.martinez@nhs.net

NHS England – South (South East)

All national enquiries: (General enquiries, complaints, & Freedom of Information Act requests)

0300 311 22 33

england.contactus@nhs.net

SEAP (Support, Empower, Advocate, Promote - provide independent advocacy services to help resolve issues or concerns about health and well-being)

0330 440 9000

info@seap.org.uk

Primary Care Support Services (PCSS) – Surrey and Sussex Only

Pharmaceutical administration (Emergency closure notification, applications to amend hours, new pharmacy / relocation applications, DBS)

020 8335 1432 020 8335 1386

angela.ruske2@nhs.net claire.berry1@nhs.net

Patient returned medicines waste bin collections (all enquiries)

020 8335 1329

adam.banks@nhs.net

Kent Primary Care Agency (KPCA) – Kent Only

Pharmaceutical administration (Applications to amend hours, new pharmacy / relocation applications,)

01622 655127 01622 655133

Gareth Jackson Julie Gibson

NHS.net Accounts (Surrey and Sussex Only)

To request an nhs.net mail account complete

the forms and email to: completing the form

and email: pharmacy.emailadmin@nhs.net

applicationform for nhs.net mail acc.doc

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Fraudulent Prescriptions & Counter Fraud Reporting

NHS Protect Online reporting system

0800 028 40 60

nhsfraud@nhsprotect.gsi.gov.uk www.reportnhsfraud.nhs.uk

Controlled Drugs Accountable Officer for CD destruction & raising local fraud alerts (forged/stolen prescriptions)

Sue Carter

england.surreysussex-cds@nhs.net cd.kent@nhs.net

Brighton and Hove Local Contacts:

Smartcard Enquiries

Registration Authority (Sussex)

0845 845 4488 (select option 2 then 3)

Email: slcsu.sussexitservices@nhs.net

Brighton & Hove Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

Needle Exchange & Supervised Consumption

01273 296557

kathy.caley@brighton-hove.gov.uk

Sexual Health Team (EHC & Chlamydia Screening)

01273 296554

stephen.nicholson@brighton- hove.gov.uk

Stop Smoking Service

01273 293927 susan.venables@brighton-hove.gcsx.gov.uk

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PCSS Payments Officer

01903 756869 christine.muir1@nhs.net

B&H Stationery Ordering (FP57’s, HC12’s, Steroid Cards etc.)

Online Ordering Service Telephone Fax Post

http://www.pcss.nhs.uk/onlineorders/ 01903 756899 01903 756900 (For the attention of: The Stores) The Stores, Brooklands House, Lancing Business Park, Marlborough Road, Lancing BN15 8AF

B&H Process for ordering EPS dispensing tokens (FP10DT) Pharmacies need to place orders with PCSS for Dispensing Tokens (FP10DTs). Please note that deliveries will only be made once every 4 weeks. Therefore it is important to order well in advance of the delivery week and to estimate how many tokens will be used so orders are sufficient until the next order is delivered. We suggest that if you run out before your order due date that you borrow some from a nearby pharmacy. Orders need to be placed in multiples of 2000 (1box), boxes cannot be separated into smaller amounts. A maximum of 4 boxes of FP10DTs will be permitted per pharmacy per order (8000 tokens) PLEASE SEE TABLE BELOW FOR YOUR DELIVERY WEEK, make sure your orders are faxed in well before the delivery dates. Thank you for your co-operation.

See Table below

Fax orders to PCSS

Delivery to pharmacy

Pharmacies in Brighton and Hove Area should FAX their orders in by this week.

WEEK 1

WEEK 3

Pharmacies in East Sussex should FAX their orders in by this week.

WEEK 2

WEEK 4

Date shown is the week commencing date (Monday) for 2015:

Week 1 Week 2 Week 3 Week 4

13/04/15 20/04/15 27/0/4/15 04/05/15

11/05/15 18/05/15 25/05/15 01/06/15

08/06/15 15/06/15 22/06/15 29/06/15

06/07/15 13/07/15 20/07/15 27/07/15

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03/08/15 10/08/15 17/08/15 24/08/15

31/08/15 07/09/15 14/09/15 21/09/15 PLEASE NOTE THE DELIVERIES ARE NOT CARRIED OUT BY THE PRIMARY CARE SUPPORT

SERVICE (PCSS)

IF YOU HAVE ANY QUERIES RELATING TO THE DELIVERY OF YOUR ITEMS, PLEASE EMAIL:

England.ssat-communitypharmacies1@nhs.net

Brighton & Hove Signposting information

NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care.

Brighton and Hove City Council For Health & Social Care Advice

www.mylifebh.org.uk

Tel: 01273 295555

Health Promotion Library at BSUH For pharmacy leaflets & resources

http://www.bsuh.nhs.uk/work-and-

learn/library-services/public-health/leaflets/

Tel: 01273 523312

Brighton and Hove Safeguarding and Child Protection Contacts:

If a child or vulnerable adult is at immediate risk call the Police tel: 999. To report concerns contact your County’s advice line:

County/City: Telephone number:

Brighton and Hove – Child protection

01273 295920 01273 335906 (out of hours)

Safeguarding Doctor

01273 265788

Safeguarding Nurse

01273 574680 / 07770381421

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Procedures:

Pan-Sussex child protection and safeguarding procedures (2013)

Pan-Sussex adult safeguarding procedures

East Sussex Local Contacts:

Smartcard Enquiries

Registration Authority (Sussex)

0845 845 4488 (select option 2 then 2)

Email: slcsu.sussexitservices@nhs.net

East Sussex Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

General email enquiries

public.health@eastsussex.gov.uk

Business Manager, Public Health

01273 481932

Tracey Houston tracey.houston@eastsussex.gov.uk

Substance Misuse Services Needle exchange, supervised consumption

01273 335110

Daniel Parsonage Daniel.Parsonage@eastsussex.gov.uk

Sexual Health Team (EHC) Chlamydia Screening

01273 335252

Tony Proom Tony.proom@eastsussex.gov.uk

C Card 01273 336228

David Bishop David.bishop@eastsussex.gov.uk

Stop Smoking Service

Smoke Free in East Sussex 0800 917 8896

Other East Sussex Local Enhanced Services

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Palliative Care (Just in Case Boxes)

nicola.hone@nhs.net

Out of Hours Rota

0113 8254700

england.ssat-communitypharmacies1@nhs.net

PCSS Payments Officer

01903 756869 christine.muir1@nhs.net

East Sussex Local Contacts:

E.Sx Stationery Ordering (FP57’s, HC12’s, Steroid Cards etc.)

Online Ordering Service Telephone Fax Post

http://www.pcss.nhs.uk/onlineorders/ 01903 756899 01903 756900 (For the attention of: The Stores) The Stores, Brooklands House, Lancing Business Park, Marlborough Road, Lancing BN15 8AF

East Sussex Process for ordering EPS dispensing tokens (FP10DT) Pharmacies need to place orders with PCSS for Dispensing Tokens (FP10DTs). Please note that deliveries will only be made once every 4 weeks. Therefore it is important to order well in advance of the delivery week and to estimate how many tokens will be used so orders are sufficient until the next order is delivered. We suggest that if you run out before your order due date that you borrow some from a nearby pharmacy. Orders need to be placed in multiples of 2000 (1box), boxes cannot be separated into smaller amounts. A maximum of 4 boxes of FP10DTs will be permitted per pharmacy per order (8000 tokens) PLEASE SEE TABLE BELOW FOR YOUR DELIVERY WEEK, make sure your orders are faxed in well before the delivery dates. Thank you for your co-operation.

See Table below

Fax orders to PCSS

Delivery to pharmacy

Pharmacies in Brighton and Hove Area should FAX their orders in by this week.

WEEK 1

WEEK 3

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Pharmacies in East Sussex should FAX their orders in by this week.

WEEK 2

WEEK 4

East Sussex Local Contacts: Date shown is the week commencing date (Monday) for 2015:

Week 1 Week 2 Week 3 Week 4

13/04/15 20/04/15 27/0/4/15 04/05/15

11/05/15 18/05/15 25/05/15 01/06/15

08/06/15 15/06/15 22/06/15 29/06/15

06/07/15 13/07/15 20/07/15 27/07/15

03/08/15 10/08/15 17/08/15 24/08/15

31/08/15 07/09/15 14/09/15 21/09/15 PLEASE NOTE THE DELIVERIES ARE NOT CARRIED OUT BY THE PRIMARY CARE SUPPORT

SERVICE (PCSS)

IF YOU HAVE ANY QUERIES RELATING TO THE DELIVERY OF YOUR ITEMS, PLEASE EMAIL:

England.ssat-communitypharmacies1@nhs.net

East Sussex Signposting information

NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care.

Council area: Web address:

East Sussex County Council For health & social advice:

www.eastsussex.gov.uk/socialcare/default.htm

Health promotion library for pharmacy leaflets & resources

http://www.eastsussex.gov.uk/socialcare/provider

s/resources/healthpromotion/default.htm

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East Sussex Safeguarding and Child Protection Contacts:

If a child or vulnerable adult is at immediate risk call the Police tel: 999.

East Sussex – Child protection

01424 724144 (Hastings & Rother) 01323 747373 (Eastbourne & Hailsham) 01273 335905 (out of hours emergencies) or 01273 335906

Safeguarding Doctor 01424 758012

Safeguarding Nurse – Children -Debbie Barnes

01424 735664 0777 501 1775

Safeguarding Nurse – Adults- Gill Field

07769 282857

Procedures:

Pan-Sussex child protection and safeguarding procedures (2013)

Pan-Sussex adult safeguarding procedures

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West Sussex Local Contacts:

Smartcard Enquiries

Registration Authority (Sussex)

0845 845 4488 (select option 2 then 3)

Email: slcsu.sussexitservices@nhs.net

West Sussex Stationery Ordering (FP57’s, HC12’s, Steroid Cards, EPS Dispensing Tokens etc.)

Telephone Fax Email

01903 708589 Fax: 01903 246013 Email: SPCTC.PostRoomCauseway@Property.nhs.uk

West Sussex Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

Needle Exchange & Supervised Consumption

0330 22 28715 0330 22 28714

vicky.fenwick@westsussex.gov.uk tricia.walton@westsussex.gov.uk

EHC Sexual Health Team

0330 222 8701

paul.woodcock@westsussex.gov.uk

NHS Healthchecks 0330 222 8694

heather.frazer@westsussex.gov.uk

Stop Smoking Service*

0300 100 1823 01903 442 014 Fax: 01903 255332

info@smokefreewestsussex.co.uk WSCC.SmokefreeWestSussex@nhs.net

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West Sussex Local Contacts:

Other West Sussex Local Enhanced Services

H-Pylori Service (Crawley only) Gluten Free Food Service (Mid Sussex)

01293 600300 ext. 3982 / 3541

HSCCG.primary-care@nhs.net

MAR Chart Service & Palliative Care Service

HSCCG.primary-care@nhs.net – for Crawley, Horsham & Mid Sussex cwsccg.primarycare@nhs.net – for Coastal West Sussex

Out of Hours Rota

0113 8254700

england.ssat-communitypharmacies1@nhs.net

PCSS Payments Officer

01903 756869 christine.muir1@nhs.net

West Sussex Signposting information

NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care. See websites below:

Council area: Web address for health and social are advice:

West Sussex County Council

www.westsussex.gov.uk/living/social_care_and_health.aspx

Patient leaflets & resources

Health Promotion Resource Centre web page: www.westsussex.gov.uk/healthpromotion

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West Sussex Local Contacts:

West Sussex Safeguarding and Child Protection Contacts:

If a child or vulnerable adult is at immediate risk call the Police tel: 999. To report concerns contact your County’s advice line:

West Sussex – Child protection

01403 229900 0330 222 6664 (out of hours emergencies)

Safeguarding Doctor 01243 793652

Safeguarding Nurse (children) – Lorraine Smith

07770 800247

Safeguarding Nurse (adults) – Naomi Cornford

0777 554 8660

Procedures:

Pan-Sussex child protection and safeguarding procedures (2013)

Pan-Sussex adult safeguarding procedures

WSSCB website.

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Surrey Local Contacts:

Smartcard Enquiries

Registration Authority (Surrey)

0203 049 6000

SLCSU.ICTSERVICEDESK@NHS.NET Self Service Portal: http://NWW.ictselfservice.southlondoncsu.nhs.uk

PCSS Payments Officer 020 8335 1327 mary.clarke2@nhs.net

Surrey Stationery Ordering (FP57’s, HC12’s, Steroid Cards, EPS2 tokens etc.)

Online Ordering Service Telephone Fax Email Post

http://www.pcss.nhs.uk/onlineorders/ 020 8335 1422 020 8335 1401 (For the attention of: The Stores) PCSS.surbitonstores@nhs.net The Stores,187 Ewell Road, Surbiton, Surrey KT6 6AU

Surrey Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

EHC & chlamydia testing

01737 737104 01483 846421

publichealthclaims@surreycc.gov.uk hannah.bishop@surreycc.gov.uk Simon.shaw@virgincare.co.uk

Stop Smoking Service

01483 519626 01483 519627 01483 519625

Rhiannon Hardyman (South West locality) rhiannon.hardyman@surreycc.gov.uk Alison Hook (South East locality) alison.hook@surreycc.gov.uk Linda Hallsworth (North West locality) linda.hallsworth@surreycc.gov.uk

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Surrey Local Contacts:

Con’t - Surrey Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

NHS Healthchecks

01483 519628 07887 506834

liz.labrum@surreycc.gov.uk

Needle Exchange & Supervised Consumption

01932 355533

Susie.dadlani@virgincare.co.uk

Palliative Care Service

Rachel.MacKay3@nhs.net for Guildford & Waverley Linda.Honey@nwsurreyccg.uk for North West Surrey Cyane.Sullivan@nhs.net for Surrey Heath Kevin.Solomons@nhs.net for East Surrey & Surrey Downs

Other Surrey Local Enhanced Services

H-Pylori East Surrey only

Enquiries - Kevin.Solomons@nhs.net Send claims to: Laurie Cogger Interim Finance Manager East Surrey CCG The Officers’ Mess, Coldstream Road, Caterham Barracks, Caterham, Surrey CR3 5QX Tel: 01883 333029 Laurie.Cogger@eastsurreyccg.nhs.uk

Out of Hours Rota

0113 8254700

england.ssat-

communitypharmacies1@nhs.net

ONPOS Dressings

07894 599640

lhowers@nhs.net

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Surrey Signposting Information

NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care. See websites below:

Surrey County Council www.surreycc.gov.uk/social-care-and-health

Patient leaflets & resources

Health Promotion Resource Centre Jarvis Centre Tel: 01483 783166

Surrey Safeguarding and Child Protection Contacts:

If a child or vulnerable adult is at immediate risk call the Police tel: 999. To report concerns contact your County’s advice line:

Surrey – Child protection

- Adult protection

0300 200 1006 01483 517898 (out of hours emergencies) 0300 200 1005

Safeguarding Doctor 07786 395326 Ayomi.Kariyawasam@nhs.net

Safeguarding Nurse 07799 622327 Amanda.boodhoo@nhs.net

Procedures:

Information on the Surrey County Council website

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Kent Local Contacts:

Smartcard Enquiries & NHS.net Email

Resetting of NHS.net email addresses

03000 424242

Email: kmcsservice@nhs.net

Public Health and Social Care Library

Public Health and Social Care Library

0300 3335023

www.kmpho.nhs.uk

Kent Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

EHC

Kirsty.stebbing@kentcht.nhs.uk

Chlamydia testing

annettemartin@nhs.net

Stop Smoking Service

01303 858941

Sarahmartin4@nhs.net

NHS Health Checks

Graham.Tanner@kent.gov.uk

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Needle and Syringe Exchange & Supervised Consumption:

andypower@turning-point.co.uk

Medway Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)

EHC

Steve.chevis@medway.gov.uk

Chlamydia testing

01634 332637

Dawn.hollis@nhs.net

Stop Smoking Service & NHS Health Checks

01634 332637

Dawn.hollis@nhs.net

Needle and Syringe Exchange & Supervised Consumption:

01634 571658

Heidi@kca.org.uk

NHS England Enhanced Services

Anticoag Monitoring Anticoag Dispensing MDS/MAR Palliative Care & Urgent Care Medicines Minor Ailments

0113 824 8524

lindabarnard@nhs.net

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Kent Stationery Ordering (FP57’s, HC12’s, Steroid Cards etc.)

Email Telephone Fax

andy.hayward@nhs.net 01622 75120101903 756899 01622 670290

Bank Holiday and Out of Hours Rotas

England.southeastcommunitypharmacy@nhs.net

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Kent and Medway Safeguarding Contacts

Designated Nurse Safeguarding Children

Designated Nurse Safeguarding Adults

(including Mental Capacity Act)

Designated Doctor Safeguarding Children

Designated Nurse Looked After Children

Designated Doctor Looked After Children

Consultant Paediatrician Child Death Named GP

Dartford Gravesham & Swanley CCG

Pauline Grieve pauline.grieve@nhs.net

07739 631418 01634 335043

Kate Bushell katebushell@nhs.net

07415 603902 01634 335043

Dr Sameena Shakoor (KCHT)

Sameena.shakoor@nhs.net 01892 539144

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr Dickinson (KCHT) Kate.dickinson1@nhs.net

01322 614131

Dr Selwyn D’Costa (DVH)

selwyn.d'costa@dvh.nhs.uk 01322 428100

Vacant post

Medway CCG

Domenica Basini Domenica.dixon@nhs.net

(NB email to change to domenica.basini@nhs.net)

07879 638776 01634 335043

Kate Bushell katebushell@nhs.net

07415 603902

01634 335043

Dr Eleni Stathopulu (MFT)

Eleni.stathopulu@nhs.net 01634 825168

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr Durowoju (MFT) f.durowoju@nhs.net

01634 825163

Dr Asankha Ranasinghe Asankha.ranasinghe@medway.nhs.uk

Dr Helen McElroy (MFT)

hmcelroy@nhs.net 01634 825257

Dr Satvinder Lall satvinder.lall@nhs.net

07884 114220 01634 687200

Swale CCG

Pauline Grieve pauline.grieve@nhs.net

07739 631418 01634 335043

Kate Bushell katebushell@nhs.net

07415 603902

01634 335043

TO BE CONFIRMED

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr Noreen Ahmad- Bhatti (EKUHFT)

Noreen.ahmad-bhatti@nhs.net 01233 898929

Dr Sumathipala (EKHUFT)

asumathipala@nhs.net 01227 459371

Vacant post

Ashford

Wendy Everett w.everett@nhs.net

07884 114102 03000 424823

Rosetta Lancaster r.lancaster1@nhs.net

07545 934548 03000 424823

Dr Oluwafemi Ogunbona Oluwafemi.ogunbona@nhs.net

01233 633331

Nancy Sayer nancy.sayer@nhs.net

07920 278148 01634 335283

Dr Noreen Ahmad- Bhatti (EKUHFT)

Noreen.ahmad-bhatti@nhs.net 01233 898929

Dr Colin Green (EKHUFT)

Colin.green1@nhs.net 01233 633331

Vacant post

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Canterbury and Coastal CCG

Wendy Everett w.everett@nhs.net

07884 114102 03000 424823

Rosetta Lancaster r.lancaster1@nhs.net

07545 934548 03000 424823

Dr Oluwafemi Ogunbona Oluwafemi.ogunbona@nhs.net

01233 633331

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr Noreen Ahmad- Bhatti (EKUHFT)

Noreen.ahmad-bhatti@nhs.net 01233 898929

Dr Sumathipala (EKHUFT)

asumathipala@nhs.net 01227 459371

Vacant post

South Kent Coast CCG

INTERIM 03000 424712

Tina Draper tina.draper@nhs.net

07769 627359 03000 424712

Dr Oluwafemi Ogunbona Oluwafemi.ogunbona@nhs.net

01233 633331

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr Noreen Ahmad- Bhatti (EKUHFT)

Noreen.ahmad-bhatti@nhs.net 01233 898929

Dr Colin Green (EKHUFT)

Colin.green1@nhs.net 01233 633331

Vacant post

Thanet CCG

INTERIM 03000 424712

Tina Draper tina.draper@nhs.net

07769 627359

Dr Oluwafemi Ogunbona Oluwafemi.ogunbona@nhs.net

01233 633331

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr Noreen Ahmad- Bhatti (EKUHFT)

Noreen.ahmad-bhatti@nhs.net 01233 898929

Dr Rfidah (EKHUFT)

erfidah@nhs.net 01843 225544

Vacant post

West Kent CCG

Trish Stewart trishstewart@nhs.net

07795 544005 01732 375273

Tracey Sharpe tracey.sharpe@nhs.net

07415 640055 01732 375273

Dr Sameena Shakoor (KCHT)

Sameena.shakoor@nhs.net 01892 539144

Nancy Sayer nancy.sayer@nhs.net

07920 278148

01634 335283

Dr G. Siggers (KCHT) Georgie.siggers@nhs.net 01892 539144 ext 4755

Dr Charles Unter (MTW) cemu@nhs.net

Vacant post