Connected Experience WEEK 12€¦ · 5/8/2020  · Email michaelmotorist@mail.com...

WEEK 12Connected Experience

FULLY REMOTE TO FULLY INSTORE

AND EVERYTHING IN BETWEEN

Client submits lead via AutoFi from couch

Test drive, paperwork & delivery are all done at client’s home

All other pieces take place in the store as usual, enabled by the AutoFi piece for negotiation and acquisition

Sales consultant builds deal with customer using AutoFi for everything from payment calculation to credit application to F&I product selections

The customer is the channel

HOOKS LINCOLN

CUSTOMER EXPERIENCE

every employee

interaction, from the first contact as a potential

customer to the last interaction…

CUSTOMER EXPERIENCE

every customer

interaction, from the first contact as a potential

customer to the last interaction…

EMPLOYEE

every employee

interaction, from the first contact as a potential

recruit to the last interaction after the end of employment.

Happy Employees

Happy Customers

Happy Shareholders

==

In that order

SHARED EXPERIENCES

IT JUST WORKS

THE JOURNEY

Dealership Connection

Trade evaluation

Credit approval

Vehicle configuration

Protection & AccessoriesPayment options

PURCHASE

JOE ST. JOHN

Head of Digital Retail918.706.0882 joe@autofi.io

THANK YOU