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Conquering the Communication Gap

Working with Different Co-Workers

Andrea Ballard, SPHRExpecting Change LLC

ICSEWMay 15, 2018

Today’s TopicsFramework

Workplace ConsiderationsTake-Aways

What’s Your IQ*?

* Introvert Quotient

What’s Your IQ*?

* Introvert Quotient

1. This psychologist coined the term “introvert” in the 1920s:

a) Ivan Pavlov

b) Sigmund Freud

c) B.F. Skinner

d) Carl Jung

e) None of the above

What’s Your IQ*?

* Introvert Quotient

1. This psychologist coined the term “introvert” in the 1920s:

a) Ivan Pavlov

b) Sigmund Freud

c) B.F. Skinner

d) ➔ Carl Jung

e) None of the above

What’s Your IQ*?

* Introvert Quotient

2. The general US population is roughly

a) 25% introvert, 75% extrovert

b) 10% introvert, 90% extrovert

c) 60% introvert, 40% extrovert

d) 50% introvert, 50% extrovert

What’s Your IQ*?

* Introvert Quotient

2. The general US population is roughly

a) 25% introvert, 75% extrovert

b) 10% introvert, 90% extrovert

c) 60% introvert, 40% extrovert

d) ➔ 50% introvert, 50% extrovert

What’s Your IQ*?

* Introvert Quotient

3. Introverts are:a) Shy

b) Antisocial

c) Party Poopers

d) Energized by solitude

e) Serial killers in waiting

f) All of the above

g) None of the above

What’s Your IQ*?

* Introvert Quotient

3. Introverts are:a) Shy

b) Antisocial

c) Party Poopers

d) ➔ Energized by solitude

e) Serial killers in waiting

f) All of the above

g) None of the above

How would you describe yourself? Introverted or

Extroverted?Take the test:

https://www.quietrev.com/the-introvert-test/

Introvert ≠

Shy

A Few Disclaimers…

Closing the communication gap

Things to Understand

Introverts do best with

space and quiet to gather and process their thoughts; Extroverts enjoy

stimulating group work.

1

In general, introverts like to

listen, extroverts like to

talk.

2

In most situations, introverts

process internally, and extroverts externally.

3

Know that extroverts prefer

face-to-face, verbal communication, while introverts tend to prefer

written communication.

4

Extroverts tend to be

outwardly expressive and easier to read; Introverts appear to be more measured and reserved.

5

Closing the communication gap

Things to Try

Set clear expectations and

measures of success.

1

Give everyone (esp. introverts) permission to share ideas that are

imperfect and

incomplete.

2

Keep meetings

on topic and on time.

3

Silence is golden.

4

Redefineparticipation and

engagement.

5

Resources

THANK YOU.

Questions?

The Introvert ExpertToday’s presentation is based on research and work from

Beth Buelow, PCCProfessional Speaker, Certified Coach,

Author, Podcaster

TheIntrovertEntrepreneur.com253.617.0779

beth@theintrovertentrepreneur.com

Employee Relations Expert

Andrea Ballard, SPHRHR Consultant, Certified Trainer

ExpectingChange.com206.795.6265

andrea@expectingchange.com