Consumer Complaints Tip Sheet (NAAC)

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Tip sheet to help you file complaints with the FTC.

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Using this link, all complaints going into the Consumer Sentinel Database will be coded as having come through the National Asian American Coalition.
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The self guided questionnaire will assist consumers in filling their complaint with the FTC.
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The following few slides will show you an example of a Debt Collection Complaint. Note throughout the complaint process, consumers can give as much or as little information as they wish to disclose and/or possess regarding their complaint.
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Again, the entire process is self guided and very simple to click through
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Drop down menus make the process quick and smooth for consumers who may be anxious, frustrated, or just scared after their recent experience.
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The free-form comments section allows a consumer to better explain their particular situation
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Once a complaint is submitted, the consumer is redirected to further information particular to their complaint as well as to other information.
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Every complaint generates its own reference number, so that if need be, a consumer can call our Toll Free hotline and request more information or add to their complaint.
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