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Content Amplification
Case Study
DHL eCommerce – Excellence. Simply delivered.
Cheryl Han
Head of Marketing & Communications
DHL eCommerce
• DHL eCommerce established in 2014 in the Americas and Asia Pacific
• New ‘start-up’ within Deutsche Post DHL Group
• Small marketing budgets, like a start-up!
• Strong awareness of the DHL brand… along with some perceptions
Brief
Introduction
Our marketing goals are not
different from yours
Awareness Engagement Generate Leads
Our target
audience…
MarketplacesBrands and
E-tailers
SMEs and
individual
sellers
…includes a particular group
that is difficult to reach
SMEs and
individual
sellers
Barista
Hustle
Marketplace
Sellers
Hero Hub Hygiene
• Large scale
• 2-3 per year• Regular basis
• Focus on the customer
• Active searches
• ‘How to’ questions
Content
Strategy
Hygiene
Hub
Hero
Webinar
Press
Release
Infographic
Paid Owned Earned
• Paid social
• Adwords• Content Hub
• Website
• Social Media
• Media Partnerships
• Influencers
Content
Amplification
1. Know your audience – not just
content but context
2. The right distribution tools will
make or break
3. Content Mix
4. Set your goals – and start small
What we’ve learnt
THANK YOU
DHL eCommerce – Excellence. Simply delivered.
@DHLeCommerce
www.linkedin.com/in/dhlecommerce
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