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Copyright © TALX Corporation. All rights reserved.
The Source to Streamline and The Source to Streamline and Manage Unemployment CostsManage Unemployment Costs
Partners in Unemployment Cost Control Partners in Unemployment Cost Control
&
Copyright © TALX Corporation. All rights reserved.
Unemployment Compensation
• Founded based upon the principal of providing a supplemental income to individuals out of work “through no fault of their own.”
• Through continued liberal interpretation, these principals have eroded to paying benefits to individuals unemployed as a result of their own volition.
• 100% funded for by employers.
UNEMPLOYMENT TAXES ARE CONTROLLABLEUNEMPLOYMENT TAXES ARE CONTROLLABLE
Copyright © TALX Corporation. All rights reserved.
Program Features & Benefits• Unemployment Claim Processing• Unemployment Hearing Representation• Educational Seminars/Training• Audit of Benefit Charges • Verification & Calculation of State Tax Rates• Unemployment Reports
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4
Source: U.S. Department of Labor
National Unemployment Trend
0.00%
1.94%
3.88%
5.82%
7.76%
9.70%
11.64%
January February March April May June July August September October November December
4.9% 4.8%5.1% 5.0%
5.5% 5.5% 5.7% 6.1% 6.1%
6.5%6.7%
7.2%7.6%
8.1%
8.5%8.9%
9.4% 9.5% 9.4%9.7% 9.8%
10.2%10.0% 10.0%
9.7% 9.7% 9.7%
2008 2009 2010Iowa March 2010 UI Rate 6.8%
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5
Unemployment Compensation – Weekly Benefit Review
26Maximum Weeks in most states
= 46 weeks
13
13 7Tier I
13
Tier II
TUR > 6% 3 consecutive months
13 7 14 13 6
State Extended Benefits
Tier II
(Modified)
Tier III
TUR > 6%
Tier IV
TUR > 8.5%
= 59 weeks
= 79 weeks
= 99 weeks26
26
26 13 - 20
13 - 20
13 - 20
13 - 20
Traditional Unemployment Benefits
Emergency Unemployment Compensation Program (EUC 08)
EUC 08 Program (Amended) – The Extension Act
The Worker Homeownership and Business Assistance Act
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Service Team
• Jeanette Jackson, Client Relationship Manager
Jeanette.jackson@talx.com Phone (513) 766-8929
• Marge Schumick, Manager, Client Relationships
mschumick@talx.comPhone: (614) 658-3030
Contact Us (800) 848-0287•Donee Singer,
Claims & Hearing Consultant
Donne.Singer@talx.com
Phone: 800-846-9215 x2741
Fax: 888-237-0241
•Deb Agudelo, Supervisor
DAgudelo@talx.com
Phone: 800-846-9215 x4383
Website: www.ucexpress.com;
www.talx.com
6
Copyright © TALX Corporation. All rights reserved.
Separation Claim Protest
DeterminationAppealHearing
Decision Appeal Board of Review
The UCM claims management process could take up to three years to conclude when multiple appeals are involved
Unemployment Claim Process
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Win Percentage at Claims LevelCalendar Year 2009
Government: State; Local
83%
57%
82%
73%
80%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Iowa StateAssn. ofCounties
Company A Company B Company C Company D
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ucm.talx.com - Web Separations, Claims Inquiry, Activity Reports
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BENEFIT YEARBENEFIT YEARDuration 26 Weeks
x WBA $ 459
Maximum Claim Liability $11,934
BASE PERIODBASE PERIODQTR. QTR. QTR. QTR.
LagQuarter
IncompleteQuarter
Claim Filed:
52 Weeks
Claim Filed:
5/18/10 5/19/11
5/18/10
2nd Qtr. 2010
1st Qtr. 2010
4th Qtr. 2009
3rd Qtr. 2009
2nd Qtr. 2009
1st Qtr. 2009
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Types of Separations
Voluntary quit• “I quit!”• No Call/No Show for three
days
Discharge
• “You’re fired!”• Misconduct• Poor Job Performance
Lack of work
• Completed Assignments
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Can Benefits be Paid After a Voluntary Quit?The burden of proofburden of proof is the responsibility of
the employee to show:
1. Serious, compelling reason2. No alternative to quitting3. Everything possible was done to protect
employment before quitting
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Substantial changes in conditions of hire• Reduction in wages• Demotion/loss of responsibility• Different work location causing hardship • Change in work schedule if detrimental to
employee’s interest
HarassmentHarassment • Sex• Race• National origin
Good Cause For Quitting
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Good Cause For Quitting
Illness Or Injury• Doctor recommended quit
Other Employment That Fell Through• At least 2 weeks of service
No Job After Leave Of Absence
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ClearClear Explanation
Documentation
Mechanism in placein place for resolving serious grievances
Voluntary Quit - Protests
Letter of ResignationEmployee StatementCommitment SheetOther evidence of quit
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Can Benefits be Paid after a Discharge?
• The burden of proofburden of proof is the responsibility of the employer to prove with clear and convincingclear and convincing evidence that the employee was discharged for misconductmisconduct.
1. Detail the rule, which was violated2. Prove the claimant knew the rule3. Show the claimant was warned4. Establish that the rule violated:
1. Protects business interests2. Is applied fairly and consistently
Deliberate, willful disregard of the employer’s interest
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Discharge – Not able to Protest
Poor Work Performance• Incapable, not willful
Attendance• Beyond the employee’s
control
Isolated Incident• No prior warnings
Good Faith Error• Company’s best interest
PROTESPROTESTT
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Discharge – May be Protested• Violation of knownknown Company Policy• Absence
• Within employee’s control
• Tardiness• Within employee’s control
• Insubordination• Misappropriation/Mishandling of client funds• Under influence of drugs/alcohol at work
• Usually requires test and comprehensive policy
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Discharge Checklist
Employee was aware of the expectations
Employee was given counseling and warnings
Employee knew the consequences of actions
Employee was treated fairly
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Lack of Work• CompletedCompleted Assignments
• No assignments available
• Reduced hours• Full-time to Part-time
• Can not Protest• Original Intention of Original Intention of
UnemploymentUnemployment
• Failure to Maintain Contact• Job Offers and Refusals
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Hearings Presentation Tips
Preparation• Person(s) with firsthand firsthand
knowledgeknowledge must attend hearing
• Copy of company policycompany policy relating to infraction
• Obtain and review filereview file from state hearings clerk prior to hearing
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Hearings ChecklistDates of employmentRate of pay Job descriptionDays/hours workedReason for separationSigned resignation (voluntary quits)Written warnings (discharges)Description of the final incident preceding separation (discharges)
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Hearings Presentation Tips
• Stay focusedfocused on the main issuemain issue• Object to irrelevant testimony or questions• Remain in controlcontrol• Take notesnotes of claimant's testimony to help
with your rebuttalrebuttal• Offer a summationsummation where needed to clarify a
complex case; otherwise, rest on the record
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This will allow for the most expeditious handling and processingof the pending case
Immediately call TALXTALX to notify them that you have received Unemployment Documents directly.
Documents Mailed Directly to Your Company
25Copyright © TALX Corporation. All rights reserved.
A Seamless Extension of Your Organization
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