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CORPORATE PROFILE
www.qsourcing.com
WE ARE
East Africa’s leading business process outsourcing company. Since 2006, our wide range of professional services have;
IGNITED thousands of careers for competent professionals
SIMPLIFIED business functions for hundreds of organizations
CREATED positive, sustainable development in multiple local communities.
We are the proven “people” professionals
Company
Philosophy
Our Vision
"To be the Regional management solutions provider of choice"
Our Mission
" To provide seamless client responsive management solutions "
Core Ideology
“To satisfy and exceed our client and employee expectations”
Core Values
Integrity, Team work, Excellence, Innovation
RECRUITMENT
WELFARE & PAYROLL MANAGEMENT
OUTSOURCED SERVICE CONTRACTING
RECRUITMENT
EXECUTIVE HEADHUNTING
MASS RECRUITMENT
INTERVIEWS
Oral, Written, Practical
TALENT POOLING Online & offline
RECRUITMENT PROCESS
Construction & Engineering
Energy
Manufacturing
Fast moving consumer goods
Health care
Agriculture
Non-profit
Banking & Finance
SECTOR EXPERIENCE
Featured Recruitment clients
WELFARE & PAYROLL
MANAGEMENT
KEY STEPS IN MANAGEMENT SOURCING Perform head hunting and mining of suitable candidates
from the QSL human resource data base
ASSESMENT Conduct detailed skills and competency based assessments on shortlisted candidates, and forward the best candidates to client, from whom the final candidate is selected.
Conduct a medical health check exercise for the successful
candidates Perform general physical and mental health checks
(considering the potential stressful situations that the work environment may be
Conduct thorough education, work experience and criminal
background checks to include Interpol security vetting.
PLACEMENT Compile and maintain candidate personal file documents Issuance of staff service contracts and corresponding
identification cards, medical insurance cards, and requisite work uniform, tools and equipment
Do a site orientation of all successful candidates, on client
expected business practices, policies and procedures on the client premises/project sites.
Conduct a performance assessment exercise through a 3
month probation period for managers and 1 month probation period for officers before confirmation of staff.
• Dedicated payroll specialist • Payroll management Information System- Sage
Pastel • Prompt and timely payment of wages and
salaries • Monthly employee pay slips • HR Records Management • Monthly payroll management report • Precise and accurate deduction of statutory
deductions – NSSF & PAYE • Remittance of employee NSSF deductions
KEY SERVICE FEATURES
KPI Definition Outcome
Medical Cover/ Insurance
Medical cover should be in place for all staff, that is both In & Out patient plus emergency evacuation from remote areas in case of an emergency
All client employees under Workman’s Compensation; Group Personal Accident with-in 24 hours; Third Party Liability Insurance; and Professional Indemnity Insurance. (as agreed with the client.)
Salaries Salaries to be paid by the end of the month in full or as advised by client.
Salaries to be paid in full on the last day of each month
Payroll Records
Retain payroll records for submission to client on request, Including names of all staff paid, dates salaries paid and pay slips issued.
Submit monthly payroll return to client as requested and issue pay slips to staff on a monthly.
Labor Regulation
Adherence to laid down labor regulations regarding statutory deductions, grievance handling, etc
Compliance to statutory and labor regulations
PAYROLL MANAGEMENT OBLIGATIONS
SAGE PASTEL Payroll & HR system
National Examination Board of Occupational Safety and
Health (NEBOSH): Occupational Health and Safety
Control of international work place hazards
Management of international health and safety
international health and safety practice
Galilee International Management Institute Project management
Small business management
National Certificate of Occupational Health and Safety Ministry of labor- Uganda
Directorate of Occupational Safety and Health Service
(DOSHS) - Kenya
Certificate of Occupational Health and Safety Management
Systems Auditors/ Lead Auditor- Based on BS 18001:2007
Standard
Our Staff Qualifications
Featured HR management clients
OUTSOURCED SERVICE
CONTRACTING
Plant, machinery and
equipment Installation Commissioning and Decommissioning.
Equipment and
Machinery Maintenance – Preventive, Responsive
and Periodic/Planned maintenance.
Warehouse and Stores management
Plant and Facilities management
Manufacturing process
(Production line/Factory Floor)
management
Short notice logistics mobilization (Shuttling services, Car hire, Fuel
supplies, remote property rentals and
courier services)
Labour Productivity improvement: Commitment from the board
level through to management at QSL, ensures project teams are
constantly raising the performance levels regarding productivity,
safety culture, health status, etc. QSL maintains periodic reward
schemes to recognize high performers amongst its employees
Staff absorption into client management structure: QSL has
recorded over 30 staff, who have been taken on by our clients
with in 3.5 years, in recognition of their exemplary performance.
This is attributed to our internal mechanisms that maintain
detailed and close personal development plans leading to
better individual and subsequent project performance.
Reduction on project down time: Our detailed analysis and
development approach towards our operational procedures,
has had a direct correlation with reduced down time in our
industry maintenance and support operations, with an
immediate positive effect on plant productivity levels.
Improvement in staff welfare: Duty of care for our staff, is a
critical objective of the QSL-BOD.
WHY CHOOSE US?
Outsourced Support Service Scope
Risk Management
Occupational safety culture, and maintains appropriate
policies, procedures and management systems for prudent
and effective supervision and management of all
operational sites.
Risk Assessments and Job Safety Analysis.
Hazard Identification and control Where hazardous material
is handled, the risks are assessed in alignment with the
Material Safety Data Sheets (MSDS) for respective materials
handled. The MSDS contain specific work instructions, work
tools and equipment relevant while working with Hazards.
Personal Protective Ware Staff are sensitized on the
importance and use of appropriate PPE as a proactive
measure against the prevalent Risks.
Key Project Operational Approach
Staff Orientation & Skills development
All QSL staff receive orientation at their respective sites and
job locations, in recognition of the Job Safety Analysis done
for the job placement.
Sharing of identified operational best practices to ensure
zero-incidents.
In addition, routine risk assessments and training needs
assessments shall be conducted to follow up on training
gaps, near miss reports and any other incident reports.
Other mandatory trainings are carried out for all staff,
however there are representatives on all teams or work shifts
(These staff will be clearly identified and their names
displayed on all sites) who shall be trained as Peer Educators,
First Aiders, Fire Marshals, etc.
Key Project Operational Approach
Key factors for effective project performance and execution
Positive chemistry between Client & our team is fundamental for a successful mutually rewarding business relationship. Our people are the differentiating factor; when building your team, we handpick talented professionals & experienced leaders to provide you with a seamless, consistent high quality service.
Strong leadership and communication skills;
Hands-on working style;
Experiential knowledge of challenges and benefits of HR best practice
The commitment to serve
The team can also be supplemented with other skilled professionals, depending on the requirements of the assignment.
Our Project Structure
Access to HR(Subject Matter Experts expertise in Restructuring Process mapping Systems design Benchmarking
Quality Assurance
Client relations & BDM
Health & safety Advisor
Project Analyst
HR Manager
Recruitment-
Contract Manager –Client
Project manager
Access to the
client
Process
Owners
Hope will have
overall change
management
responsibility
Other Team Members
Project Administrator
Supervisor
H&S coordinator
STATUTORY COMPLIANCE
NSSF
(National Social Security Fund)
URA
(Uganda Revenue Authority)
PAYE
(Pay As You Earn)
WMC
(Work Man’s Compensation)
LST
(Local Service Tax)
EHS COMPLIANCE Occupational Safety,
Health and Environment – (OSHE)
Risk Management
Job Safety analysis
Incident/ accident investigation and closure
EHS Policies and operational procedures
Medical insurance and Pre-employment medical examinations.
Environmental protection and awareness
Emergency Response and Evacuation
Management of Change and Training
Critical Components of our offering
Featured Outsourcing Clients
UGANDA Plot 14/16 Semawata Road, Ntinda
P. O. Box 12883, Kampala Uganda
Call: +256 41 453 2060 / +256 41 453 2076
Email: office@qsourcing.com
KENYA Plot 37/908, Highway Campus
Thika Super Highway
P.O Box 321-01000, Thika
Call: +254 772 999 378 /+254 788 791871
Email: office@qsourcing.com
TANZANIA Yakubu & Associates Chamber 7th Floor,
NSSF Waterfront House Gerezani Street, llala
P. O. Box 32207 Dar-Es-Salaam Tanzania
Key Contact: Dr. Timothy Kyepa, LLD
Call: +255 718 160 095
Email: office@qsourcing.com
RWANDA MTN Center 2nd floor near bourbon coffee shop
Kigali – Rwanda.
Key Contact: Steven Kinuka Baguma
Call: +250783025030
Email: officerwanda@qsourcing.com
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