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8/16/2019 County of Renfrew Paramedic Service Health Committee 5 16
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Service Delivery Statement
Mandate
To create an efficient and effective organizational model that is capable of
responding to the evolving emergency services needs of the community,
while fulfilling all of the legislative requirements related to the provision of
these services.
Procedure
This service delivery statement outlines the intended actions of the
Paramedic Service and the Ministry of Health and ong Term !are,
!entral "mbulance !ommunications !entre to ma#imize the effectiveness
and efficiency of resource utilization within the Paramedic Service whilerelying upon neighboring municipalities for assistance as required.
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2007 2008 2009 2010 2011 2012 2013 2014 201514000
16000
18000
20000
22000
24000
26000
Total number of paramedic assignments
The annual trend, total number of calls per year including standbys and all dispatched priority calls.This information does not indicate the Canadian Triage Acuity Score on arrival or return priority.
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Call demand patterns by day of week and hourly segments
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Glossary of terms
Provincial Call Assinment Cateories
$ Priority 1 ! "on ! #merency
$ Priority 2 ! "on ! #merency $Sc%e&'le&(
$ Priority 3 ! Serio's$ Priority 4 ! )ife *%reatenin
Cana&ian Ac'ity *riae Score $C*AS(
% C*AS 1 )ife *%reatenin ie Car&iac Arrest
% C*AS 2 Potentially )ife *%reatenin ie +eart Attac,
% C*AS 3 Serio's ! -ract're& +i.
% C*AS 4 "on / #merent
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90793770
18131
61818
Total call distribution
Priority 1
Priority 2
Priority 3
The call distribution from 2007 up to 201.This does not include standbys.
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2007 2008 2009 2010 2011 2012 2013 2014 2015
/500
000
500
1000
1500
2000
2500
3000
Percent call volume increase
The percentage of call volume increase !not including standbys" bet#een the years 2007 and 201.
The baseline year is 2007 as it is the first year #e have on record.
There #as a 2$.%& increase from 2007 up to 201. 'ver the past % years there #as an average annualincrease of (.2& compared to the previous year
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2007 2008 2009 2010 2011 2012 2013 2014 20150
1000
2000
3000
4000
5000
6000
7000
8000
9000
Emergency vs Non urgent calls
Priority 3
Priority 4
Priority 12
A comparison bet#een )riority *, )riority ( and +on urgent calls done from 2007 up to 201.+on urgent calls include )riority 1 and )riority 2 calls.
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2007 2008 2009 2010 2011 2012 2013 2014 20157000
8000
9000
10000
11000
12000
Total number of emergency calls
The comparison of the number of emergency calls done from 2007 up to 201.mergency calls include all )riority * and )riority ( calls.
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"on/emerency transfers
ncreasin inim'm #merency Coverae
from 5 to 7 'nits % Decrease t%e n'mer of reso'rces availale for o't of
Co'nty transfers to 2 ve%icles
% ncrease t%e n'mer of ve%icles remainin in t%e
Co'nty of enfre
% aintain&ecrease t%e res.onse times in t%e
comm'nities of t%e Co'nty of enfre
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2007 2008 2009 2010 2011 2012 2013 2014 20150
5
10
15
20
25
30
35
40
Emergency call percentage increase
There #as a 17.%& increase from 2007 up to 201. 'ver the past %
years there #as an average annual increase of .77& compared tothe previous year.
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't of Co'nty es.onse
$ :e ill only res.on& to life t%reatenin calls %en e
are t%e closest availale reso'rce
$ :e ill only trans.ort t%e .atient if t%ey are C*AS 1 or
2; meanin t%at t%ey %ave an imme&iate nee& fortreatment < trans.ortation
$ :e ill e relieve& y t%e %ost .arame&ic service for
C*AS 3/5 ac'ity; non/life t%reatenin con&itions at
scene
$ :e ill not res.on& to non/life t%reatenin calls for
service in anot%er ='ris&iction
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".&.'.
ocations
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Time / Distance
for Stroke, STEMI
Trauma
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Community Paramedic Response Unit
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North
South
East
Central
West
North
Comm'nity Parame&ic
es.onse >nits
:ellness clinics+eartise
Ain at %ome
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'est et al; ?o'rnal of Parame&ic Practice; ?'ly ! A''st; 2012
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@'estions
C%ief ic%ael "olan
mnolanBco'ntyofrenfreo
mailto:mnolan@countyofrenfrew.on.camailto:mnolan@countyofrenfrew.on.camailto:mnolan@countyofrenfrew.on.camailto:mnolan@countyofrenfrew.on.caRecommended