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BARRIERS OFBARRIERS OF
COMMUNICATIONCOMMUNICATIONBy Darsana KBy Darsana K
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CONTENTSCONTENTS
Introduction
Communication
Barriers of Communication Interpersonal Barriers
Organizational Barriers
Overcoming Communication Barrier
Conclusion
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INTRODUCTIONINTRODUCTION
Communication is a social activity. Need tocommunicate convey message.
Barrier can occur at any point in the course oftransmission of communication.They can beovercome with proper source identification.
The efforts /improvements have to made by/in allits constituents-sender, receiver, transmissionprocess and organization.
Keeping some communication tips in mind isalways required to enhance an individualscommunication skill.
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COMMUNICATIONCOMMUNICATION
Conveying of information from one person to another
- Hudson
Transfer of information from one person to another whetheror not it elicits confidence. - Koontz & O Donell
Exchange of facts, ideas, opinions or emotions by two or
more persons - George Terry
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Characteristics of communicationCharacteristics of communication
Always happens btw or among two or more parties-
sender or receiver.
Exchange of facts , ideas, opinions, emotions, thoughts.
Uses verbal ways words spoken or written or nonverbal ways like gestures, postures.
Requires mutuality sender & receiver.
Two way process.
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IMPORTANCE OF COMMUNICATIONIMPORTANCE OF COMMUNICATION
Global Business Environment
Large Scale Operation
Technological Advancement
Role Of Information
Change In Management Style
Need For Better Human Relations
Increasing Social Role
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COMMUNICATION BARRIER Definition
Factor causing miscommunication.
Can occur at any point- sender, receiver,
anywhere.
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Barriers Of CommunicationBarriers Of Communication
Physical - Time, environment, comfort & needs, physicalmedium.
Perceptual- Viewing what said from your mind set.
Motivational- The listeners mental inertia
Experimental- Lack of similar life happening
Emotional - Personal feelings of listener
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Cultural - Ethnic, religious, social differences.
Linguistic- Different languages spoken.
Non- verbal - Non word messages.
Competition -Listeners ability to do other things rather
hear.
Gender
Stress
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Interpersonal BarriersInterpersonal Barriers
Barrier on the side of sender Faulty Planning
Vague Presumptions
Semantics Poorly Expressed Contents
Emphasizing the wrong part of messege
Inconsistent verbal & non-verbal communication
Emotional factor Status effect
Filtering
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Barriers on the part of receiver
Distraction
Poor listening & instant interpretations
Emotional constraints Closed mind
Filtering
Distrust
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Organizational BarriersOrganizational Barriers
Hierarchal Barriers
Information Overload- omitting, erroring,
queuing,filtering,approximating, employing,
escaping.
Lines of Authority
Time Pressures
Organizational Culture Poor retention
Organizational structure
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Overcoming Communication BarriersOvercoming Communication Barriers
Sender
Planning & clarifying the ideas. Difference perceptions
Difference in language
Inconsistent verbal and non-verbal
communication
Overcoming emotionality
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General TipsGeneral Tips
Clarity
Use simple language
Word selection-familiar, short, concrete, single
Message should be complete
Message-Framing, Timing
Emotional control
Use empathy
Avoid unintentional communication
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Thank You
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