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Defense Contract Management AgencyQuality Assurance Directorate
Presented By:
Michael Shields
Executive Director,
Quality Assurance
March 15th, 2011
Quality Assurance (QA) Directorate
QA
Policy
QA Tools
QA
Training
2
Responsible for Agency Wide Implementation
Goal:Effectiveness & Efficiency
Organizational Structure
3
Policy Training Tools
Analysis, Assistance
and Assessment
Office of the Secretary of
Defense
DCMA-D
AQ E&A OPS PM&J AO SP Quality Assurance
Process Management
Division
Information Management
Division
Resource Management
Division
Quality Engineering
Division
NASA Audit Division
Intern’l West Region
Central Region
East Region
QA Training
ASQ CertificationsCertified Quality Technician
Certified Quality Auditor
Certified Quality Manager
Certified Quality Engineer
400 ASQ Quality Technician Certifications (FY11)
Managing Workforce Competencies
Move from commodity certification to skill sets
Assignment based competencies
First-line supervisory assessment and validation
4
Assuring Conforming Products and Services
QA
Training
QA Tools
Integrated Tool Set
Supplier Risk Rating System Evaluation based on
Past performance
Supply Chain vulnerability
Aggregated by weapon system
Risk assessment for Government Contract QA activities
Surveillance planning Capturing corporate knowledge
Bringing tools into the 21st century
Use of real-time data
5
QA
Tools
QA Tools (con’t)
New Corrective Action Requests (CAR) Portlet ToolEnterprise tool used to evaluate program effectiveness across
Agency
First Line Supervisor (FLS) Workload Sampling Tool
Training Competency Assessment Tool (TCAT)Developed and deployed this year
Allows first-line supervisors to review and track competency and
training needs
Initially deployed with 1910 QAR Skill sets
Other job series being added quickly for agency-wide use
6
More Effective Use of Data
QA Policy
7
Shift primary focus from Quality Control to Quality Assurance
New Quality Engineering Policy focused on analysis and preventive actions
Voting member of standards bodies influencing QA standards
Developing Acquisition Intelligence to buying commands Teaming to write improved contractual QA provisions and performance incentives.
QA
Policy
QA Policy
8
Process specific QA Instructions
New training policy Shifts from commodity certification to competency certification
Based on specific work assignments
Core QA competencies based on ASQ body of knowledge
New CAR policy Reporting to Primes for corrective action at vendors
Helping Primes with sub-tier Quality
Enhanced Effectiveness and Efficiency Through Consistency
Working Together
9
Participating on the SAE G-19 committee Writing test methods for testing process specified in SAE standard
AS5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition
DoD participation: DLA and DCMA
Participating on the SAE G-21 committeeDeveloping a standard based on AS 55553 applicable for mechanical parts and materials Standard drafted February 2011: AS6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition
Re-wrote Appendix E and F adding Traceability and Control of Suppliers Preparing for industry vote for publication DoD participation: OSD, DCMA, DLA, NAVSEA,
Army, and NAVAIR
Buying Commands
DC
MA
Contractors
Working Together
10
To focus on risk mitigation and preventive actions To reduce Quality Cost To improve
PerformanceProgram/Weapon System Readiness
To reduceLead-timesNon-Conforming MaterialRepair/Rework
Buying Commands
DC
MA
Contractors
QA
Policy
QA Tools
QA
Training
Summary
TrainingIntegrating ASQ Body of knowledge
Shifted to Competency-based certifications
QA ToolsReal time date
Supporting GCQA planning, surveillance, and competencies
PolicyQuality Assurance vs. Quality Control
Quality Engineering Policy
Process Specific Instructions
New Training Instruction
Working TogetherImproving the overall acquisition process
11
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