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Defining The Role- Making It Great Being
Special
Lisbeth Andersen, Specialisterne
& Anne Mette Hass, Delta, DenmarkTh8
Defining the role - making it great being special
EuroSTAR 2007 – Th8
Lisbeth Zornig Andersen, SPECIALISTERNE,
liz@specialisterne.dk
Anne Mette Jonassen Hass, DELTA,
amj@delta.dk
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 2
Maslow’s hierarchy of needs
Abraham Harold Maslow was born April 1, 1908 in Brooklyn, New York
Deficit Needs
Beeing Needs
Physiological Needs
Self-actualization
Esteem Needs
Belonging Needs
Safety Needs
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 3
Motives at work
Intellectual motives are the most important
• Most effective: Interest in the task
more motives are combined and reinforce each other
• Almost as effective: Reward and praise
reward may lead to interest
• Least effective: Punishment and blame
– punishment impede interest
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 4
De-motivators
• Lack of understanding of value
– you are just overhead
• Blame
– stop finding (read: producing) all those failures!
• Lack of career path
– what testers?
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 5
We are not all alike
Different things make different people thrive
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 6
Our idea
In many companies people are hired
because of their professional skills
– and fired because of their personalities
If people were hired more because of their
personalities
- they could use their full potential
and not get fired
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 7
Our vision
We would like your help in creating a model
that helps you match your personality to a
job where you’ll thrive
and add value to the company and
yourself
We do not have the final answer yet!
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 8
Today’s program
• DELTA
• SPECIALISTERNE
• Tester skills
• Soft skills
• Test roles
• Matching skills and roles
• Get to know yourself
– and like and use what you see
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 9
”We help ideas meet the real world”
DELTA
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 10
Facts about the knowledge centre DELTA
• Electronics, Software, Light, Optics, Acoustics
• 230 employees
(>130 with a masters degree)
• > 50 years in business
• Turnover > 33 mio. EUR
• 40% export
• > 2500 customer assignments / year
• President & CEO: Per Hartlev
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 11
IT Processer
• Det handler om effektiv
udvikling
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 12
IT Processes – this is what we do!
In the area of:
Innovation process
Development process
Test
Project management
Customer/supplier
relationship
Change management
Consultancy competence
Service management
Quality management
Utilizing:
Assessments based on relevant
International
standards and
related models
Training
Presentations
Consultancy
Books
Network
We offer to:
Do
Educate
Advice
Measure maturity
Audit
Improve
Research
Share knowledge
Standards examples:
ISO/IEC 15504, ISO 9001, ISO/IEC 12207
Models examples:
CMMI, SPICE, EFQM, PSP, PMI, ITIL, COBIT
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 13
SPECIALISTERNE
Social Innovator
• 3½ years of operational know-how
• Autism Spectrum Disorder (ASD) characteristics are turned into advantages
• Compete at market terms providing specialist services
Social Firm
• Best Large Social Firm Europe 2006
• 36 persons with ASD
• 14 persons with Neurotypical Syndrome
• 15 trainees with ASD
Social Entrepreneur
• 100+ employees with ASD in Denmark
• 1000+ employees with ASD internationally
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 14
Services
• Tests• static• dynamic
• Data • conversion• entries• quality control
• Documentation• test • manuals• quality control• configuration
management• translation
• Programming
International known companies
• CSC• Microsoft • Oracle• LEGO
Other companies• TDC (major telecommunication
provider in DK)• KMD (largest Danish owned IT-
company)• Grundfos (global provider of
pump solutions)• Cryptomathic (leading provider
of e-security)
Customers
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 15
Mission
“WE SENSE SPECIAL SKILLS IN SPECIAL PEOPLE AND ENABLE SPECIALMANAGEMENT OF DETAILS”
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 16
Let„s go botanical for a moment
• What kind of a plant is a Dandelion?
• What are the characteristics?
• In which situation is it a herb?
• In which situation is it a weed?
Definition of weed:
• The right plant in the wrong place
SPECIALISTERNE has specialized in turning weeds into herbs
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 17
The Dandelion Model
• Everyone is special, and every one has potentials and special gifts which can be used by the company and the person him- or herself.
• There is a role for every one in the labour market – you just have to look at the right places (or maybe you have to invent it)
• A large part of you is personality – that‟s what makes you special
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 18
CASE: SPECIALISTERNE (1)
Persons with Autism Spectrum Disorder have impairments within:
• Social interactions
• Communication
• Cognition – (imagination)
The impairments have caused a barrier toward the labour market (the weed view)
The Dandelion Model approach
SPECIALISTERNE assess the motivation of the individual and supply with education and work situations that enable persons with ASD to use their full potential providing high quality specialist services (the herb view)
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 19
CASE SPECIALISTERNE (2)
First we assess the strengths of ASD
1. Details2. Language3. Very precise4. New ways of thinking5. Finding inconsistencies6. Concentrated7. Persevering8. Honesty9. Courage10. Focusing11.Unbribable12.And so forth….
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 20
Then we add the personality of our candidates by
• Talking/asking
• Challenging (LEGO Mindstorms Robots, assignments, exercises, games etc.)
• Watching/observing
…For about five months
CASE SPECIALISTERNE (3)
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 21
After that we search for the perfect role
… and finally the perfect tasks at our customers premises
•Tester?•Translator?•Programmer?•Configuration management?•Inventor?•Varying tasks?•Repeating tasks?•?
CASE SPECIALISTERNE (4)
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 22
Outcome
• 2 out of 3 are offered a job after the candidate period
• Despite the fact that many never had a job before
• … or got fired
• … or got victimized
• … or got a depression
• Now they are valuable testers etc. for customers like Microsoft, CSC.
CASE SPECIALISTERNE (5)
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 23
Tester skills - overview
Soft skills
Domain
knowledge
IT skills
Testing
skills
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 24
‘Hard’ skills
• Testing skills
– certification, experience, mentoring
• IT skills
– analysis, coding (knowing the trenches)
• Domain knowledge
– banking, nursing, ….
All this can be learned
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 25
Soft skills – human characteristics
A tester should be
• ?
These are difficult to change
once we reach adulthood!
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 26
Is there more to the story?
Which characteristics are we (perhaps) not all that
proud of?
• ?
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 27
There are many tasks in testing
Test process for all test levels
Mo
nit
ori
ng
an
d c
on
tro
l
Test
planning
Analysis and
design
Test closure activities
Implementation
and
execution
Evaluating
exit criteria
and reporting
Test process for all test levels
Mo
nit
ori
ng
an
d c
on
tro
l
Test
planning
Analysis and
design
Test closure activities
Implementation
and
execution
Evaluating
exit criteria
and reporting
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 28
and there are many test roles
At least these roles must be filled for a test
assignment:
• Test manager
• Test analyst / designer
• Test environment responsible, incl. tools and data
• Test executer
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 29
Test manager
A test manager’s tasks are
• ?
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 30
Test analyst / designer
A test analyst / designer’s tasks are
• ?
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 31
Test environment responsible
A test environment responsible’s tasks are
• ?
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 32
Test executer
A test executor’s tasks are
• ?
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 33
Matching roles and characteristics
Role / tasks Suitable characteristics
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 34
Get to know yourself
There are many ‘tools’ for getting more knowledge
about who you are:
• The Greek philosophers
• Jung in the beginning of the 20th century
• Myers Briggs in the early 1940’s
• Enneagram, modern version in the 1960’s
• Belbin in the 1980’s
Just to mention a few
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 35
The four temperaments
The old Greek philosophers defined 4 temperaments:
• phlegmatic
• sanguine
• choleric
• melancholic
and said:
We all have our share of each – in different mixtures
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 36
Myers-Briggs’ four dimensions
• How do you get energy
• Extraversion (E) / Introversion (I)
• How do you get information and knowledge
• Sensing (S) / Intuition (N)
• How do you decide
• Thinking (T) / Feeling (F)
• How do you act
• Judging (J) / Perceptive (P)
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 37
The Enneagram
THE NINE TYPES1 The Perfectionist2 The Helper3 The Achiever4 The Individualist5 The Observer6 The Loyalist7 The Enthusiast8 The Leader9 The Mediator
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 38
Belbin’s team roles
A team role is: "A tendency to behave, contribute
and interrelate with others in a particular way."
Belbin defines 9 roles in 3 categories
• action-oriented roles– Shaper
– Implementer
– Completer/Finisher
• people-oriented roles– Coordinator
– Team-worker
– Resource Investigator
• cerebral roles– Plant
– Monitor/Evaluator
– Specialist
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 39
Your comments
• What did you like?
• What did you not like?
• What did we forget?
• What could be better?
• Anything else…. Keep in contact:
liz@specialisterne.dk
amj@delta.dk
The Dandelion Model
EuroSTAR 2007, © DELTA & SPECIALISTERNE, Lisbeth Zornig Andersen, liz@specialisterne.dk Anne Mette Jonassen Hass, amj@delta.dk 40
Remember
• Test is difficult
• Test requires overview
• Test requires creativity
• Test requires systematic work
• Test requires imagination
• Test requires courage
• Test is fun
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