“Developing an Extraordinary Chamber Leadership Team”

“Developing an Extraordinary Chamber

Leadership Team”

Dave KilbyTwitter - @DaveKilbyWACE

dave.kilby@calchamber.com

Three Essentials•Who – Board Leadership

•Who – Professional Staff

•What – Program*

What are the traits of an ideal Board

member?

What does yourNominating Committee

look for?

Peak Performing Boards

Strategic FocusHigh Participation

LevelsBoard Performance

Assessed Board Recruitment

Board Skills Development

Duty of CareRequires reasonable care & good judgment in making decisions

• Attend meetings• Actively participate• Be prepared• Financial integrity

Duty of LoyaltyRequires leaders to be faithful & avoid conflicts

• Put chamber’s interests ahead of personal interests• Support Board decisions even if you voted against• Respect confidentiality

Common “Red Flag” Issues

• Best interest of chamber• Disclosure & avoid conflicts• Maintain confidentiality• Corporate opportunities• Apparent authority

Duty of ObedienceRequires leaders to comply with governing documents

• Adhere to bylaws & all applicable laws• Ensure against all unauthorized activities• Be faithful to the mission

A Key to Success Agreement about “who does what”

Make sure you have a very good

Board Member Briefing

“Chambers by the Numbers”

“I didn’t know that”

Chamber Choices: Questions for 2014

and Beyond

Dave Kilbydave.kilby@calchamber.comTwitter - @DaveKilbyWACE

“In a world of relentless change,

ferocious competition and unstoppable

innovation, we have to venture beyond the familiar precincts of

management-as-usual” “What Matters Now” – Gary Hamel

Another Major Change

Generational shift could be the

biggest game changer

Is there a shared vision for your chamber?

Chamber Choices

“Most companies are run by executives who know

everything about costs and next to nothing about

value.”

Would we be better off if we were more like Apple?

“What Matters Now”

“Unless a business is constantly undergoing radical change, it will never be able to

stay ahead of its customers’ constantly changing wants &

needs, its growth will falter & then completely

stop”Jason Jennings The ReInventors

“Complacency is the enemy”

Robert Irvine“Restaurant Impossible”

Why do you (the chamber) do what you

do?

What did we REALLY accomplish last year?

Don’t underestimate the power of going

social

Virtual Ambassadors

Chambers that Soar ALWAYS seem to be “Organizationally

Solid”

Running the Chamber Like a Business

If government in a democracy is supposed to do the will of

the people, shouldn’t someone know what the will

of the people is?

George Gallup

Retain & Grow Jobs – 85/37Job Attraction – 85/37Promote Community – 91/70Representing Biz – 81/59Biz Relationships – 89/71Pol. Action (candidates) – 70/40 W.A.C.E. Surveys

11,000+ responses from business

Essential Ingredient #4

Communicating Value

Are you clearly communicating value in

ALL of these areas?

Key Question to ALWAYS be Thinking About:

Why is This Important to Your Members?

“Many of you thinkyou’re in the

membership business. But it’s really about

fulfilling your purpose. If you do that,

people will join”Associations Now

“When I die, I hope it’s at a chamber Board

meeting. The transition from life to death will be barely perceptible”

Typical Board Meeting:% of time spent on these?• Reports & Updates ___%• Board Obligations ___%• Decisions & Action ___%• Strategic Issues ___%

“I often wonder if we REALLY make a

difference”“We’re looking like a chamber of events”

Clear Understanding of Roles, Responsibilities,

Expectations & the Chamber’s

CultureClarity NOT “winging it”

Taking Government Affairs to the Next

Level• Pick your battles wisely• Stand “in front of the train”• Celebrate Victories – Take Credit• Vote Records – “Close the Loop”

Respected…maybe even feared

Political Action

For Some Businesses this is Becoming THE

Differentiating Factor

The decision for the Chamber to be a political player is relatively easy;

developing good political processes is the

tough part

What “pain” are you remedying?

What memories are you creating?

Solutions & Experiences

“The Quick & The Dead”

“Show me the Money!”

“I don’t know the key to success, but the key to failure is trying to

please everyone.”

Bill Cosby – “Fatherhood”

Business leaders are Saying Strengthening the Local

Economy is THE #1 Priority

Chambers must have a clear, well-known role in Economic & Job Development

“America re-wins the world by taking the country’s

entrepreneurship & innovation up a notch –

the key is local tribal leaders” Jim Clifton

Winnerville or Loserville?

Economic development now has a lot to do with

community development. Job growth will be in

selected communities where people want to live.

“We’re basically in an arms race for

TALENT”

Are you & your chamber leaders good

talent scouts?

Do you excel at getting MANY to feel connected

& part of the chamber’s inner circle?

If NOT, Why Not?

Learn from Your Wallet“Successful Organizations embrace one-of a kind ideas

in a world filled with me-too thinking”

Reward Loyalty

Are you the “most” or “best” of anything?

Whatever that is, does it have real value to your members & do

you think you’ll still be doing it in 2020?

Winning StrategiesBetter Focus

Fighting for SolutionsThink Like Your Members

Communicating ValueProfessional

Development

The Game Changer Moment

Will you know it when you see it? And will you have

what it takes to do what it takes to change the game?

“Where we’re going there are no roads”

Doc to Marty“Back to the Future”

“To be a Mississippi River pilot, you’ve got to learn more than anyone ought to be allowed to

know, and then you must learn

it all over again a different way 24 hours later”

Mark Twain

Dave Kilby

dave.kilby@calchamber.com

Twitter: @DaveKilbyWACE

Thank You!