Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform...

Digital Transformation

for Karnataka Bank

Through API led

Integration

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Exzatech Business Case Study

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Need & Solution Objectives

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India's twelfth largest private sector bank

11 million customers | 8,500 employees

848 branches | 1540 ATMs | 442 e & mini lobbies

US$ 11 Billion (2019)

Snapshot

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The Need

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Digital Transformation Framework

Exzatech convinced Karnataka Bank to transform from a traditional “you

come to us / stand in queue at bank” approach to a “we’ll come to you”

stance. This was a turned the traditional thinking on it head.

Customer Experience Design

Exzatech also proposed optimizing the “Turn Around Time” (TaT) for

repeated regular business, spanning: loan application processing,

account opening, payments integration and a host of others.

TAT Optimization

The onus was squarely on “reducing human errors” by integrating

automation into processes.

Error Reduction

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With this vision, the bank conceptualized the “Digital Transformation Initiative” and set up a separate unit – “Digital Center of Excellence” for this purpose.

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Digital Centrefor Excellence

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Exzatech Consulting And Services Private Limited is an integral part of Karnataka Bank’s “Digital Center of Excellence” providing the Consulting, Infrastructure, integration, application development and maintenance services. A dedicated team of IT professionals are working with the Bank’s internal team to turn the vision into reality.

WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the

foundation for Digital Journeys undertaken by the Bank.

Role of Exzatech & WSO2

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Primary Goals

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Reduce the “Turn Around Time” (TaT) for primary activities from Hours/Days to Minutes

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Challenges – Business & Technical

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DCE – Products delivered & Accrued Business Benefits

Digital Center of Excellence was incepted in February 2018 and has delivered strongly on the following:

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Customer Experience & Application Snapshot

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Enhanced Customer Experience Design

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Real-Time UIDAI Portal Verification

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Real-Time PAN Portal Verification

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Easy & Quick Customer Profile Creation

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Detailed Profile Creation & Management

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Detailed Profile Creation & Management

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Detailed Profile Creation & Management

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User Personalization Options & Management

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Rapid Account Creation & Activation

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Key Benefits

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Architecture & Roadmap

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Solution ArchitectureCurrently deployed at the bank

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Current Deployment Architecture

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A Brief Introduction

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WSO2 API Manager

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WSO2 API Manager is being used to

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Integration of Auto-debit process of the insurance premiums with both health and general insurance partners of the bank.

Payment Integration

Application processing, auto-debit of the balance etc., integration with the partner credit card companies.

Credit card

Integrate sales associates to offer loans and account related activities seamlessly

Seamless Integration

Act as an API service aggregator and provider in future

API Aggregation

Integrate developer community by exposing some of their core APIs for foster innovation.

Developer community integration

Roadmap – A look into the future

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