DIGITALISIERUNG IN DER INDUSTRIE KONFERENZ HSR, 2017-09 … · Turbocharging offers huge lever for...

DIGITALISIERUNG IN DER INDUSTRIE – KONFERENZ HSR, 2017-09-05

Digital Field Service unter erschwerten Bedingungen

Mobile Field Service@ABB Turbosystems

Mario Schwertberger (Technical OPEX Manager), Urs Hafen (Head of Global Process Consulting)

Kurzeinführung

Unser Service Business Modell

Field Service auf Hochseeschiffen – Eine echte Herausforderung

ATURB Mobile – Unsere neue mobile Service Lösung

Lessons Learned

Agenda

Kurzeinführung

Unser Service Business Modell

Field Service auf Hochseeschiffen – Eine echte Herausforderung

ATURB Mobile – Unsere neue mobile Service Lösung

Lessons Learned

Agenda

Turbocharging offers huge lever for value creation

Our product - Benefits of ABB Turbocharging

September 6, 2017 Slide 4

Industries and applications we provide to

September 6, 2017 Slide 5

– container ships, tankers,

bulkers, LNG carriers,

dredgers, yachts, cruise &

ferries, tugs, coastal &

river shipping

Marine

– onshore drilling, production and

pipelines, offshore drilling, FPSO,

transportation and supply &

support vessels

Oil & Gas– off-highway trucks,

excavators

Mining

– peak and base load electrical

power generation (EPG),

back up power plants,

nuclear power plants (NPP)

Power

– locomotives

Rail

The world of ABB Turbocharging

September 6, 2017 Slide 6

Production and assembly

Switzerland, China, India

>100 sales and service stations

Global HQ

Engineering and R&D

Joint Ventures

JP: Turbo Systems United Co. Ltd.

CN: ABB Jiangjin Turbo Systems Co. Ltd.

Licence production

Korea, Japan

Kurzeinführung

Unser Service Business Modell

Field Service auf Hochseeschiffen – Eine echte Herausforderung

ATURB Mobile – Unsere neue mobile Service Lösung

Lessons Learned

Agenda

Standard Offering

September 6, 2017 Slide 8

– Ensure that your engine has best possible output and fuel

efficiency

– Ensure availability of your equipment at highest performance

– Customized solutions based on individual service history and

fleet benchmarks

Original Parts & Original Service

– We offer 24/7 accessibility of OEM trained technicians and

original parts at 100+ Service Stations in 50+ countries

– Direct, local access to the ABB Turbocharging technology, know-

how and global experience

Service Network

© ABB Group / ABB Turbocharging

September 6, 2017 | Slide 9 | ABB TC Info

ABB Turbocharging World Wide Service

One global master of reference

ATURB V3 - global service & sales plattform

in over

50 countriesand over 30 ERP systems

• 400’000 Turbochargers

• 150’000 Intallations (plants, vessels)

• 10’000 Active Customers

• 15’000 Customer Contact Persons

• 30’000 Spare Parts

• 200’000 Service Reports

• 100’000 Customer Visit Reports

• 5’000 Newbuilding Opportunities

• 300 Service Agreements

• 2’000 Users

USA

Brazil

China

Singapoor

ATURB V3Global transaction data

• Discounts mgmt.

• Availability mgmt.

• Quotation mgmt.

• Order mgmt.

• Order tracking

Global master data

• Installed base (configs.)

• Parts identification (parts finder)

• Parts pricing

• Service agreements

ERPs• Product data

• Equipment /

configuration data

• Order / logistics

3. Generation of mobile field service solution

ATURB V1

1989 - 1999

ATURB V2

1999 - 2010

ATURB V3

2011 – 202x

SAP MI

custom dev.

MS Dynamics

Exchange

standard client

DSA V1

2005 - 2010

DSA V2

2011 – 2017

ATURB Mobile

2017…Resco Mobile

CRM App

August 15, 2017 Slide 11

Kurzeinführung

Unser Service Business Modell

Field Service auf Hochseeschiffen – Eine echte Herausforderung

ATURB Mobile – Unsere neue mobile Service Lösung

Lessons Learned

Agenda

September 6, 2017 Slide 13

Field Service auf Hochseeschiffen

Herausforderungen

– Arbeitssicherheit

– Zeitdruck

– Platzverhältnisse

– Ausstattung

– Temperaturen

– Schmutz

– Internetverbindung

– Schichtwechsel

– Länderspezifische

Besonderheiten

– Unwägbarkeiten

Temperatur

~ 40°CGeräuschpegel

~ 100 db

Situation im Maschinenraum

Kurzeinführung

Unser Service Business Modell

Field Service auf Hochseeschiffen – Eine echte Herausforderung

ATURB Mobile – Unsere neue mobile Service Lösung

Lessons Learned

Agenda

September 6, 2017 Slide 15

ATURB Mobile

Live Demo

Kurzeinführung

Unser Service Business Modell

Field Service auf Hochseeschiffen – Eine echte Herausforderung

ATURB Mobile – Unsere neue mobile Service Lösung

Lessons Learned

Agenda

Lessons Learned

September 6, 2017 Slide 17

– schlanke, flexible Prozesse als unverzichtbare Grundlage

– sorgfältige Lieferantenauswahl inkl. Prototyping

– Unterstützung durch End User Review Board

– parallele Einführung automatisierter Service Reports inkl. Fotos

– parallele Aufbereitung der Stammdatenqualität

– offline-Fähigkeit

– konfigurierbare Lösung an Stelle von Eigenentwicklung

– bewusste Einschränkung auf mobile Plattform

– zentrales Backend System

– wiederverwendbare Lösung

Digital Field Service unter erschwerten Bedingungen erreicht mit ATURB Mobile einen neuen Reifegrad!

Change Management Technische Aspekte

September 6, 2017 Slide 19

ATURB Mobile

September 6, 2017 Slide 20

ATURB Mobile

Homescreen

September 6, 2017 Slide 21

ATURB Mobile

Job List

September 6, 2017 Slide 22

ATURB Mobile

Last Minute Risk Assessment

September 6, 2017 Slide 23

ATURB Mobile

Job Details

September 6, 2017 Slide 24

ATURB Mobile

Vessel Tracker

September 6, 2017 Slide 25

ATURB Mobile

Customer Contact

September 6, 2017 Slide 26

ATURB Mobile

Job Location

September 6, 2017 Slide 27

ATURB Mobile

Picture Handling

September 6, 2017 Slide 28

ATURB Mobile

Service Task Details

September 6, 2017 Slide 29

ATURB Mobile

Support Material

September 6, 2017 Slide 30

ATURB Mobile

Measurements

September 6, 2017 Slide 31

ATURB Mobile

Component Assessment

September 6, 2017 Slide 32

ATURB Mobile

Timesheet

September 6, 2017 Slide 33

ATURB Mobile

Field Confirmation

September 6, 2017 Slide 34

ATURB Mobile

Chat

September 6, 2017 Slide 35

ATURB Mobile