Disaster Take These 3 Steps Before Disaster Strikes...avoid speculation about cause of accident or...

Disaster Recovery

An Emergency Preparedness Guide for Auto Auctions from

Robinson Adams, with years of experience insuring auctions, offers the following information as a resource for auctions to develop a Disaster Recovery Plan that fits their unique needs. The Lane Disaster Recovery Plan was developed with the input from auction owners who have experienced lane accidents.

Helpful Sites

www.ready.govwww.disastersafety.orgwww.fema.gov/plan/www.sentryx.comwww.ftc.gov/idtheft/

Take These 3 StepsBefore Disaster Strikes

n Identifydisasterexposure

n Planaheadoftime

n Communicatewithemployees,customers,suppliers

Topics from www.ready.govn BeInformed

n ContinuityofOperationsPlanning

n EmergencyPlanningForEmployees

n EmergencySupplies

n DecidingWhethertoStayorGo

n ShelterinPlaceandEvacuationPlans

n FireSafetyandEvacuationPlans

n PrepareforMedicalEmergencies

n InfluenzaPandemic

Computer SystemsMaintainingthefunctionalityandsecurityofyourcomputersystemiscritical,especiallyintheeventofadisaster.Considerthefollowing:

n Hireateamtoperformanauditofyourcomputersystem

n Planforpurchasingandinstallingreplacementserverandequipment

n Storebackupsoff-site

n Establishapolicyregardingbackupofinformationstoredonlaptops

n Identifyenvironmentalthreatstoserver(waterdamage,overheating,etc.)

n Considersecurityofsystemandvulnerabilitytohackers

n Complywithlawsregardingsafeguardingpersonalinformationinyourdatabase

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Michael J. Rohdy, cic

mrohdy@robinsonadams.com

205.414.2669

Robinson-Adams insurance, inc.

205.877.4500

Fax: 205.871.0799

2200 Woodcrest Place, suite 200

Birmingham, Alabama 35209

www.RobinsonAdams.com

1. Designateprimaryowner/managerthatwillbeinchargeandabackupshouldthatpersonbeabsent.

2. Designatedepartmenthead(s)orpersonnelthatwillbethecontactpersonforrespectiveDepartments.Thispersonshouldbeinchargeofrelayinganyspecialinformationtotheirstaffandmaintaincalmandcontrolintherespectivedepartment.

3. Designatepersonthatwillcall911.

4. PlanhowEMTVehicleswillenterandexitthepremises.

5. GuardsshouldbeinstructedtodirectEMTvehiclestotheentranceanddirectthemtothelanes.DesignateemployeesthatwilldirectEMTonceonthelot.Guardshouldkeeplanetoexitopen.

6. DiscusswithlocalEMTofficialstheprotocolformultipleinjuriesasspecialinstructionsmaybeneededformultipleambulancesandpersonneltorespond.

Disaster Recovery Lane Accidents

Logistics

1. EmergencyResponse:Havethedesignatedperson(s)call911andidentifytothedispatchertheauctionlocation,numberinjuredandnatureofinjuries.NotifyguardthatEMTvehicleshavebeencalled.

2. FirstAid/CPRTraining:Immediatelycheckoninjuredpersonsandeitheradministerfirstaidorhavedesignatedpersondoso.

3. Announcements:Auctioneersshouldaskcrowdtoremaincalmandmoveawayfrominjuredperson(s)andaskemployeestoreturntotheirrespectivedepartmentareas.

4. Communicatewithvariousdepartmentssotheyareinformedastowhattheyneedtodo.

5. Obtainwrittenstatements.Haveperson(s)assignedtotakecontactinformationfromeyewitnessesandaskthemtogiveyouabriefstatementregardingthedetailsoftheaccident.Designateofficeswherestatementscanbetakenawayfromcommotion.

6. Insurance:Haveadesignatedpersoncallyourinsurancerepresentativetonotifythemoftheaccident.Besuretoincludenameofdriver,descriptionofvehicle,namesandextentofinjuredpartieswithcontactinformation.

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7. FirstAid/CPRtraining:IdentifyemployeesthathaveFirstAid/CPR/AEDtraininganddiscusshowtheyshouldrespond.

8. FirstAidSupplies:Havefirstaidsuppliesavailableincludingblanketstocomfortinjured.Injuredpersonstendtogetcoldwheninshock.Alsoreducesspectacleandspeculation.

9. Designateapersontostaywiththedriverofthevehicle(ifnothurt,designateanofficewherethatpersonshouldgototakeastatementandstayawayfrommedia).Havethatpersonrecordastatementfromthedriver.

10.EmployeeMeetings:Discusswithemployeestheirresponsibilitytoactprofessionallyandorderly.Alertauctioneersthattheymaybeaskedtomakeannouncementstopatrons.

7. Media:Decidebeforehandwhetheryouwouldliketogivemediaaccesstogrounds.Designateaspokespersonfortheauction.Askotherpersonneltodirectmediaquestionstotheauctionspokesperson.Askemployeestodirectanyquestionstothespokespersonandavoidspeculationaboutcauseofaccidentorextentofinjuries.

8. Impoundanyvehiclesinvolvedintheaccident.Itwouldbewisetoleavevehiclesinvolvedintheaccidentwheretheyareparked.

9. Video:Ifaccidentwasfilmedinwholeorpartsaveandgivetolegalcounsel(eitheryourownorcounselfortheinsurancecompany).

10.SaleDay:Pre-determineowners/managersthatwillbeinvolvedindecidingwhethersalewillcontinuethatday.Determiningfactorswillincludenatureofinjuries,delayfromtimeofinjurytoresponseandexitofEMT,dealerattendance.

11.Cooperatewithclaimsadjustorandstaff.

12.Communicatewithcustomersindaysaftertheaccidentthatthesituationisundercontrol,properinsurancewasinplace,etc.

13.Communicatewithemployeesthefactsthatcanbesharedandaskthemtocontinuetoavoidspeculationwithcustomers.