Drive Your Dealership To Complete Success · Alex Flores General Manager of the…. Chevy Dealer of...

Drive Your Dealership To Complete Success -Raise your sales to 700 cars / month by simply changing

THREE things.

Alex FloresGeneral Manager of the….

Chevy Dealer of the Year (2017 / 2018)

#1 Texas Chevy Dealer

And CEO of AF Consulting

With over 26 years of experience in the auto industry, I came into my dealership now, with the picture to the left as the Team. In 3 years, below is where we stand today and growing!

Prior success’s:GM of a Toyota Dealership and in 3 years raised sales from 400 consistent a month to over 1000.

• Accountability• Culture• Mindset & Providing World Class

Service

It all comes down to 3things:

Let’s Talk AccountabilityWhat does accountability look like? And do you have a process?

Are holding yourself accountable every day?

Are you holding your people accountable daily?

Do you cover the names when you hold people accountable. ALL OF THEM.

It’s about COACHING your team to hold themselves accountable.Accountability is not just telling them, it’s showing them: “Leadership”

Does your team like being held accountable?

The culture of truly caring about your Customers wants and needs

“Love the one you’re with” culture

Passion, energy and drive! You HAVE TO have FUN!

Social Media Culture

Lead by example

Customer Service in ALL departments

Intro to the Service department DURING the sale

Striving for better & transforming for the best

Every deal is a deal, no prejudgement

Pushing everyone to a worksheet

Training 3x per week for management & sales

Do you have an Appointment Culture

What kind of Culture are you creating?

CULTURE

Drive, Passion, FUN!

Mindset & Providing World ClassServiceDoes every manager truly believe the team can always be better? - You must have a growth mindset throughout the dealership

REMEMBER: Sometimes it’s US that holds ourselves back.

To provide World Class Service you must have all of the following:

AppearanceTransparencyGoing above and beyond.

Teaching and showing your team how to provide World Class Service. Product Knowledge throughout the team - How important is product knowledge to your team.

Is your team…. Following up with every lead Answering calls after the sale. Service plays a huge role in it too!

You must have Management engagement and involvement throughout the whole sale.

Making sure everyone is following the process. It’s Simple: By not following the process, you’re not providing World Class Service

Drive Your Dealership To Complete Success -

Conclusion: 3 Things - Accountability, Culture & Mindset