Effective Communication at Workplace 2014 by Moko

“Dare to Contribute”

Effective Communication at Work

EFFECTIVE COMMUNICATION AT WORKPLACE

1VID VID 2

Objective

Know how to deliver a high impact presentation

Know how to become a great listener

Able to explain the concept of effective communication

2

WHY IS COMMUNICATION IMPORTANT

• Help make friends • Develop a distinct personality• Inspire confidence• Make your GOAL • Great SEX Life

Source: Prof. Vangapally Viswanadham, National University of Singapore

WHY WE NEED TO IMPROVE COMMUNICATION?70% of our communication efforts are:

• misunderstood • misinterpreted • rejected • distorted or• not heard

Source: Prof. Vangapally Viswanadham, National University of Singapore

Communication is the process of sending an impactfull information and receiving feedback among people

Source ReceiverDecodingEncoding Channel

FeedbackContext

PROCESS OF COMMUNICATION

Source: Tom Atkinson, Massachusetts Institute of Technology

Communication is the process of sending information among people

Element of Communication Process

Source: Tom Atkinson, Massachusetts Institute of Technology

SOURCE (KOMUNIKATOR) VS

RECEIVER (KOMUNIKAN)“Kalau kita berbicara kepada seseorang

dan orang tersebut tidak mengerti,kemungkinan terbesar yang salah kita.”

Context:

1.Various cultures

2.Location or place

3.Situation

4.Language

CONTEXT OF COMMUNICATIONPROCESS

Source: Tom Atkinson, Massachusetts Institute of TechnologyPreparation

RELAX

3 V IN VERBAL COMMUNICATION

VERBAL

VOCAL VISUAL (BL + Ex)

The content of the messageContribute 7% in building trust

Voice - volume, intonation, articulationContribute 38% in building trust

Every elements that people can be seen - gesture Contribute 55% in building trust

93% of all Verbal Communication is non verbal -

SKILL

Source: Prof. Albert Mehrabian, University of California, LA

VERBAL

NONVERBAL

Verbal Communication in Real Life

3 V

Verbal

Vocal

Visual

Cont Control

Low High

High Low

Medium Medium

TIME FOR SOME GAME

USE ONLY VISUAL

Objective

“LISTENING IS MAKING MEANING FROM SOUND” – Julian Treasure

LISTENING STAGE

1. Ignorant

2. Pretending

3. Selective

4. Attentive

5. Emphatic Using the speaker’s frame of mind

Using

our own

frame of

mind

Source: The 7 Habits of Highly Effective People, Stephen Covey

TIPS: EFFECTIVE LISTENING

1. One Minutes in Silence

2. Find the hidden orchestra

3. Assume The Proper stance

4. RASA a. Receive (Be Stupid!) b. Appreciate c. Summarize (Take Notes) d. Ask

Objective

SEX

DELIVERING HIGH IMPACT PRESENTATION

COMMUNICATION GOALSTo change behavior

To get action

To ensure understandingTo persuade

To get and giveInformation

Source: Tom Atkinson, Massachusetts Institute of TechnologyPreparation

LEVEL OF IMPACTHead Level

Hand Level

Heart Level

Presentation Flow

PPREPAREREPARE AACTIONCTION RREVIEWEVIEW

PREPARATION• Know your objective• Know the context • Data gathering• Develop material : KISS (Keep it Simple for Stupid) • Exercise Cue Card• Looks?

LOOKS

Flow

ACTION

Look confident

Feel confident Feel nervous moments before presentation

After First Presentatio

n

After 14th Presentati

on75 %

5 %

99 %99 %

99 %

65 %

99 %99 %

Barack Obama

So you’re nervous...

“The human brain starts working the moment you are born and never stops until you stand up to speak in public” - Anonymous

So you’re nervous...

A.Mental• Know your stage (Where, Who, When)• Positive Thinking

So you’re nervous...

So you’re nervous...

B. Physical• A,I,U,E,O (w/ no sound)• Jaw excercise• Lips excercise• Buzzing• Breathing (Hold for 10 sec, then puffing)

ACTION

Part Matter ApplicationI. Introduction Appreciation Greeting Readiness Are you ready? linkage Similarity, respectII. Set Out Grabber Anything that attract audience Main theme Outline, Objective Rules Rules of the gameIII. Main Content Point of view Point of view from your

presentation Presentation plot Your strategy (Cause - effect ;

Problem - Solution) Data Data - Information - Knowledge

IV. Closing Summary Important points Conclusion Avirmation about the objective "Bang" Impresive Closing

THE NEVER FAIL FORMULA

70%

10%20%

ACTION

5S :• Speak enthusiastically• Smile• Speak clearly • Show your respect – Eye contact• Say Thanx

Flow

REVIEW

• How’s your objective• How’s the Impact• Evaluation• Next Improvement

KILLER PRESENTATIONS

Vid

Killer Presentations

•Sell the benefit•Keep it visual•Show passion, energy & enthusiasm•Practice, practice & practice more•And one last thing ....

Source: The Presentation Secrets of Steve Jobs, Carmine Gallo

OBJECTIVE

Able to deliver a HIGH IMPACT PRESENTATION

Know how to become a GREAT LISTENER

Knowing the concept of EFFECTIVE COMMUNICATION

“Kalau kita berbicara kepada seseorang dan orang tersebut tidak mengerti,

kemungkinan terbesar yang salah kita.”

Objective

SEX

ACTION

Part Matter ApplicationI. Introduction Appreciation Greeting Readiness Are you ready? linkage Similarity, respectII. Set Out Grabber Anything that attract audience Main theme Outline, Objective Rules Rules of the gameIII. Main Content Point of view Point of view from your

presentation Presentation plot Your strategy (Cause - effect ;

Problem - Solution) Data Data - Information - Knowledge

IV. Closing Summary Important points Conclusion Avirmation about the objective "Bang" Impresive Closing

THE NEVER FAIL FORMULA

70%

10%20%

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