Emotional Intelligence Digg beneath the surface. Content What is EQ What is emotion/feeling? Case...

Emotional IntelligenceDigg beneath the surface

Content

• What is EQ• What is emotion/feeling?• Case study• Emotional expressions• Case study• Emotional hygene

TEST

Answers

• Which words aren’t an emotion?• Three main components of an emotion?• Are there good and bad emotions?• What is their function?• Which part of the brain was developed earlier?• What is EQ?• Is EQ inherited or developed?• Is there a peak in EQ?• Is there a correlation between EQ and IQ?

Emotions

• Physical reaction• Has psychological impact• Informs us whether our needs are fulfilled• Positive emotions emerge when our needs are met• Negative emotions emerge when we don’t get what we need

EMOTION: 3 main components

• Conscious experience• Physical reaction• External expression

Emotional intelligence

• The capacity to recognize, appreciate, understand and infulence our own emotions and the emotions of others.

CASE STUDY

PARTICIPANT

Ballet dancer

PARTICIPANT

Surgenon

PARTICIPANT

Dance partner

PARTICIPANT

Father/Mother

PARTICIPANT

Police officer

WARNING!

EMOTIONS ARE A DELICATE MATTER!

CASE STUDY

IVAN

You are assigned to team with a new collegue named Ivan. He is kind but very unprofessional. Every day he comes at least 30 minutes late for team meatings. Because of that the work process slows down and everyone has to work overtime. You decide it is time to talk about his habbit of being late.

IVAN

Organizational – not personal!Uncertainity!He is a collegue after all!

TEST

Fear

1.2.3.4.5.6.7.8.9.10.11.12.13.14.

Anger Surprise Joy Disgust SadnessContempt

Ready?

Answers!

Light Sadness

Disgust

Light Sadness

Light Joy

Light Anger/Desiciveness

Light Fear

Disgust

Sadness

Conceiled Anger

Fear or Surprise

Controlled Anger, having difficulty concetrating

Fear

Controlled Anger

Contempt

Main points

• Experience your emotions!• Respect emotions of others!• Encourage genuine emotional expression and sharing!

SelfOthers

Recognition

Acceptance

Awareness

Recognition

Respect

Awareness

I feel

I share/exp

ress

I experienc

e

Mind

I sense

I empathiz

e

I’m compassio

nate

Heart

Useful resources

• D.Goldman – Emotional intelligence• M.Goldsmith – Non-violent communication• Paul Eckman – Emotions revealed