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Emotional Intelligence:The New Intelligence
Yolanda Siegmueller, Lan Le, Jen Marquez, Rattana S
Leadership, Influence, and Power Class24 February 2015
OutlineWhat is EQ?
EQ and Leadership
Personal Case Study
Corporate Case Study
Summary
Emotional Quotient (EQ)A (notional) measure of a person’s emotional intelligence
IQ vs. EQ:
IQ is a fixed trait
High IQ does not mean performance
EQ can be developed!
What is NOT EQ?
Emotional intelligence is not:
All emotional
Irrational
Too nice
What is EQ?First introduced by XXXX
Four core skills:
Self awareness
Self management
Social awareness
Relationship management
How can these benefit leaders?
The Five Components to Emotional Intelligence at Work
Self AwarenessThe ability to recognize and understand your moods, emotions and drives, as well as their effect on others.
Leadership competencies:
Emotional self awareness
Self –confidence
Realistic self-assessment
Self regulation The ability to control or redirect disruptive impulses and moods and the tendency to suspend judgment and think before acting.
Leadership competencies:
Says no to impulsive urges
Integrity & optimism
Comfort with ambiguity
Thoughtfulness/reflection
MotivationA passion to work for reasons that go beyond money or status.
Leadership competencies:
Strong drive to achieve
Organizational commitment
Optimism (even when facing failure)
Initiative
Leadership competencies:
Knack for common ground
Persuasiveness
Effective in leading change
Friendliness with a purpose
Navigate through hierarchies
Wide circle of acquaintances
Social SkillsProficiency in managing relationships and building networks.
EmpathyAbility to understand the emotional make up of other people
Leadership competencies
Can sense emotions in groups
Cultivate others’ strengths and interests
Inspire and influence
Team work and collaboration
Rapid pace of globalization
Cross-cultural sensitivity
RattanaSelf awarenessSelf regulationMotivationSocial skillsEmpathy
You're Fired!!!
Tim Armstrong, CEO AOL
Abel Lenz, Patch Creative Director
“Leadership has less to do with walking in front and leading the way than it does with listening to the needs of the people of the company and meeting them.” - Charles M. Cawley
Summary cont.It would be foolish to assert that good-old-
fashioned IQ and technical ability are not important ingredients in strong leadership. But the recipe would not be complete without emotional intelligence. It was once thought that the components of emotional intelligence were “nice to have” in business leaders. But now we know that, for the sake of performance, these are ingredients that leaders “need to have.”
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