English for hotel management module 7 - hotel staff

Warm-upWarm-up Who are these people?

commissionaire

Kitchen assistant

Waiter/waitress

Sous-chef

Receptionist Porter Chambermaid/room attendant

Barman/woman

Management trainee

Hotel organization chart

Source: High season – unit 3

Listen and

complete the

missing jobs

Language Focus 1: Modals to describe duties

Obligations: must/have to/shouldThe house manager must make sure the hotel stays profitable. (the obligation comes from the speaker)

I have to supervise Front-of-House operations. (the obligation comes from somebody else)

He should ensure close liaison between Front-of-House operations and Housekeeping. (what is expected)

Prohibitions: mustn’tWe mustn’t forget that our aim is to make money.

No need: don’t have toHe doesn’t have to check with me about day-to-day issues.

The housekeeper is explaining a new chambermaid what her duties are. Choose the correct alternative:

Language Focus 2: Verbs to describe duties

Useful phrases:Useful phrases:

•I have control over…•I must make sure that…•The….is answerable to…•Their job is to….•I report to…•We’re concerned with…•This involves…•The…is responsible for…•A ….’s duty is to…•I have to deal with…

1) According to Gerard and Sylvie, which are the advantages and disadvantages of running a small hotel?

2) Explain the following expressions:1) Regular clientele2) Personal touch3) Slower turnover of stock4) Jacques also came with the hotel5) Heavy workload6) Low occupancy rate7) High labour turnover rate8) The big rush 9) bargaining

Read the ad and the letter of application and complete with these words: delegates, House, interested, command, apply, get, suitable, Co-ordinator, advertised, had, available, experience, past, chain

Write your letter of application for the following job:Write your letter of application for the following job: