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THE EXPECTATION ECONOMY: EXCEEDING THE HIGH EXPECTATIONS

OF TODAY’S RENTERS

H O W C A N W E E X C E E D E V O L V I N G

E X P E C T A T I O N S ?

T H E O P P O R T U N I T Y

I S I N T H E I R P O C K E T S

A L L O W T H E M T O T A L K T O

T H E I R H O M E

Alexa, pay my rent.

Alexa, has my package arrived?

Alexa, call the front desk.

Alexa, my bathroom light is out. Schedule a service request.

L E T T H E M C H O O S E H O W

T H E Y C O N N E C TW I T H Y O U

I N T E G R A T E T E C H N O L O G Y

T O C R E A T E T H R I L L I N G

E X P E R I E N C E S

D E L I V E R A N E X P E R I E N C E T H A T

A D A P T S I N R E A L T I M E

T A P I N T O T H E S H A R I N G C U L T U R E

O F F E RS O L U T I O N S T O

E L E V A T E T H E I R D A I L Y R O U T I N E

M A K E T H E M F E E L C O M F O R T A B L E

T U R ND I S R U P T I O N S I N T O B R E A K T H R O U G H S

D E L I V E R L U X U R I O U S

E X P E R I E N C E S

M A K E T H E I R W E L L N E S S Y O U R

P R I O R I T Y

U N D E R S T A N D & T R A C K T H E I R A C T I V I T Y

M A K E T H E M A P A R T O F T H E

F E E D B A C K L O O P