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File: 05_AEI Implementation Best Practices.PPT 1
RETS Implementation Issues
Yogi Schulz
RETS ImplementationBest Practices
Business Case
Project Start-up
Resource Identification
RETS Service Provider
RETS Data Customer
Project Execution
File: 05_AEI Implementation Best Practices.PPT 2
RETS Implementation Issues
Yogi Schulz
RETS Implementation Best Practices Topic Objectives
Identify potential issues around a RETS service
Provide recommendations and suggestions based on best practices
Ensure the RETS implementation addresses the business case
Reinforce sound project execution practices
File: 05_AEI Implementation Best Practices.PPT 3
RETS Implementation Issues
Yogi Schulz
Business Case
Focal point of the RETS implementation
Match RETS capabilities to the business problem
Identify tangible & intangible benefits
Don’t over-sell
Highest benefit area is service
to data customers
File: 05_AEI Implementation Best Practices.PPT 4
RETS Implementation Issues
Yogi Schulz
Implementation ProjectStart-up - 1
Describe business case
Capture business rules- ensure that you know yourself
Validate business requirements for the metadata- data about the data
Confirm internal and external contracts, processes, security
Identify internal resources
Identify existing skill levels in RETS:- service provider
- data customers
File: 05_AEI Implementation Best Practices.PPT 5
RETS Implementation Issues
Yogi Schulz
Implementation ProjectStart-up - 2
Understand and validate feature set
Understand impact to existing data customers
Define roles and responsibilities for:- MLS
- service provider
- data customers
Recommendation: Create and maintain visible reference documents
File: 05_AEI Implementation Best Practices.PPT 6
RETS Implementation Issues
Yogi Schulz
Business Rules
Who is permitted to see what data?- Authentication, Access Controls and Audits
What data can be entered where?- Data quality rules – does the service provider offer it?
- Data quality enforcement - tools
Are there sessions controls?- Multiple sessions
- Session duration limits
File: 05_AEI Implementation Best Practices.PPT 7
RETS Implementation Issues
Yogi Schulz
Contracts
RETS Service Provider:- Who does what
- You own the data
RETS Data Customer:- Control the access
- Control the uses
General observation:- Control your asset with appropriate language
File: 05_AEI Implementation Best Practices.PPT 8
RETS Implementation Issues
Yogi Schulz
MLSRETS Service Processes
Understand who does what:- Contract management
- Help desk access
- Service initiation and termination
- Service issues
Understand problem escalation:- Responsibilities in the resolution process
- Chain of control to ensure resolution
File: 05_AEI Implementation Best Practices.PPT 9
RETS Implementation Issues
Yogi Schulz
Security
Document your security requirements:- Statutory security
- Physical security of system
- Software security of system
Audit trails
Logging
Recommendation: Define the security requirements at the beginning
File: 05_AEI Implementation Best Practices.PPT 10
RETS Implementation Issues
Yogi Schulz
RETS Advantagesover FTP
Real-time data feed for broker web sites / consumers
More data access options:- User agent security- Role-based permissions- Metadata enables multiple views of MLS data- MLS control over misuse
Usage tracking capabilities
Data customers restricted to queries within authorized view of the MLS data
FTP = dumb flat files
File: 05_AEI Implementation Best Practices.PPT 11
RETS Implementation Issues
Yogi Schulz
Resource Allocation
Determine internal versus outsourced resources:- Training
- Help desk
- RETS support
- Statistical and other report generation
- MLS service computing infrastructure
File: 05_AEI Implementation Best Practices.PPT 12
RETS Implementation Issues
Yogi Schulz
RETSFeature Set
RETS compliant does not mean all the optional features exist
Different service providers will have different optional features- Related to their business decisions
Ensure that supported feature set matches between the service providers and data customer
File: 05_AEI Implementation Best Practices.PPT 13
RETS Implementation Issues
Yogi Schulz
RETS Service ProviderBest Practices Topics
RETS compliant
Available resources
Business continuity plan
Business continuity tests
Availability
Recommendation: Service offering must be a close match to your needs
File: 05_AEI Implementation Best Practices.PPT 14
RETS Implementation Issues
Yogi Schulz
RETS Service Provider Resources and Skills
Does service provider offer dedicated resources for your implementation project?- Will they get pulled off on some other “hot” project?
Can service provider identify capable third-party resources for your project?
Should you use an external project champion to manage your project?
File: 05_AEI Implementation Best Practices.PPT 15
RETS Implementation Issues
Yogi Schulz
RETS Data Customers Best Practices Topics
Existing Services:- Default MLS client- IDX/VOW- Brokerages- Other MLS clients- Homestore- Newspapers/book
publishers
New Services – value to Realtors®:- Multiple choices for
default MLS client
- Multiple choices fordesktop, laptop or pda client
- Data aggregation
- Marketing tools
Recommendation: Support new software and services only via RETS
File: 05_AEI Implementation Best Practices.PPT 16
RETS Implementation Issues
Yogi Schulz
RETS Data Customers Resources and Skills
The RETS service will change business practices
Communicate the benefits of RETS:- Reusable software
- Many sources of knowledge
- Industry standard
- Improved data structure for improved change management
Recommendation: Communicate the benefits for using RETS
File: 05_AEI Implementation Best Practices.PPT 17
RETS Implementation Issues
Yogi Schulz
RETS Impact onExisting Data Customers
Will require changes to their applications to use RETS
May have a sense that MLS is “off-loading” work to them
Maintain buy-in by communicating the reasons- Highlight the benefits from easier maintenance of their
applications in response to your changes
- Overcome resistance of data customers who may not share your pain with the current situation
Recommendation: Gradually upgrade data distribution to RETS
File: 05_AEI Implementation Best Practices.PPT 18
RETS Implementation Issues
Yogi Schulz
Project Execution
Manage scope with a change order process
Recognize priority shift during implementation project:- Beginning – quality, functionality
- Middle – cost
- End – schedule
Insist that resource commitments be honored
Ignore distractionsProject management
contributes to project success
File: 05_AEI Implementation Best Practices.PPT 19
RETS Implementation Issues
Yogi Schulz
RETS benefits will add value for your MLS
Implementations encounter many modest hurdles- All have been successfully overcome
Project implementation best practices:- a few are RETS specific- majority of the best practices address the common system
implementation issues
Conclusion
File: 05_AEI Implementation Best Practices.PPT 20
RETS Implementation Issues
Yogi Schulz
TopicSummary
RETS offers many benefits, but faces many of the common implementation challenges
Learning curve is real- Many resources available to help
Business case must drive the use of technology
Time for Discussion
File: 05_AEI Implementation Best Practices.PPT 21
RETS Implementation Issues
Yogi Schulz
Implementation ProjectReward
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