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The Mission. for Employee Retention. From the Kitchen of Robin Szeliga Right Action Consulting robinszeliga@q.com. Top 10 Reasons Why Employees Leave. 1. Management Failed To Unleash Their Passions 2. Management Failed To Challenge Their Intellect - PowerPoint PPT Presentation
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Employee Retention
The Mission
From the Kitchen of Robin Szeliga Right Action Consulting
robinszeliga@q.com
Top 10 Reasons Why Employees Leave
1. Management Failed To Unleash Their Passions2. Management Failed To Challenge Their Intellect3. Management Failed To Engage Their Creativity4. Management Failed To Develop Their Skills5. Management Failed To Give Them A Voice6. Management Failed To Care7. Management Failed To Lead8. Management Failed To Recognize Their Contributions9. Management Failed To Increase Their Responsibility10. Management Failed To Keep Commitments
Forbes.com
Turnover is costly
Recruiting
Training
Opportunity costs (Mission Drag)
Employee morale/productivity
Engaged and Satisfied Employees
• Feel their work is challenging and are passionate about what they do
• Offer constructive suggestions/weigh in
• Go the extra mile• NEVER say “Just tell me
what you what me to do” or “that is not my job”
• Trumpet the Organization’s virtues
• Smile often and greet one another
• Trust management and each other
• Feel heard and appreciated
• Feel in the “loop”
Key IngredientLeadership
To the Leadership add
• Pinch of Goal Setting and Alignment
• Dash of Consistent Communication
• Handful of Trust
• Snip of Accountability
Recipe calls for Goal Setting and Proper Alignment of
1 Cup of Vision
1 Cup of Mission
Several Objectives
Handful of Goals
Goal #5Goal #5
Goal #1
Goal #2
Goal #3
Goal #5
Goal #4
Goal #1
Goal #2
Goal #3
Goal #4
Goal #5
Goal #2
Goal #3
A Community United to create Better Opportunites for All
Goal #4
Goal #1 Goal #1
Goal #2
Goal #3
Goal #4
Goal #3
Goal #4
Goal #5
Goal #1
Goal #2
Goal #5
Goal #3
Goal #4
MissionVision
ObjectivesGoal #1
Goal #2
Goals
Uniting People, Ideas and Resources to Advance the Comon GoodObjective #1 Objective #2 Objective #3 Objective #4 Objective #5 Objective #6
Goal Alignment Tool
Relationship
Mutuality = True Alignment
Organization• Vision
• Mission
• Objectives
• Goals
Employees Goals
• Achievement
• Self Development
• Responsibility
• Advancement
• Growth
• Verbal-What
• Paraverbal-Tone
• Nonverbal messages-Body Language
• Cross Departmental Consistency
Recipe calls for Consistent Communication
8 Ingredients For Open Communication
• Review values and goals
with employees
• Regularly discuss issues
• Pass on info
• Make time to listen
• Address rumors from Employee Water Cooler
• Respond promptly to requests for information
• Give employees access to data
• Introduce employees to key PP in the organization
For best results add 13 High Trust Ingredients
• Talk Straight• Show Respect• Be Transparent• Right Wrongs• Show Loyalty• Deliver Results
• Confront Reality• State Expectations• Be Accountable• Listen First• Meet
Commitments• Extend Trust
Let rest for several minutes on Accountability
• Clearly define roles• Clearly communicate expectations• Review progress regularly• Add a generous scoop of credit for success• Modify Recipe for underperformanceRecipe note:“ A Good Chef takes more than their fair share of the blame and gives more than their share of the credit." Arnold Glasnow
Add Recognition before baking
Recipe Note:The secret to this recipe is the right amount, right kind and right timing of Recognition
RecognitionTailored
TIMELY
SPECIFIC
genuine
Public
Engagement and Satisfaction
Low EngagementLow Satisfaction• Vocal, Negative critiques by
Employees about Org • Threat to Brand• High risk of turnover• Requires Exhaustive review of
Mgmt and Procedures
Low EngagementHigh Satisfaction• Employees satisfied with pay and
benefits but don’t believe in Org Mission and Goals
• Low risk of turnover • Happy to “get by” and drain
Organization resources
High EngagementLow Satisfaction• Low morale pessimistic about the
future• Employee giving their all BUT not
happy with work environment• High Risk of Turnover
High EngagementHigh Satisfaction• Employee ambassadors for org• Believe in Mission and goals of org• Committed to personal and
Organizational success• Low risk of turnover
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